Lost and Found Guadalajara Estadio Akron

Have you lost something at Estadio Akron during the FIFA World Cup 2026 or another event ? Find out how to report a missing item and how to retrieve it.

About Estadio Akron

Estadio Akron, also known as Estadio Omnilife, is located in Zapopan within the greater Guadalajara metropolitan area and is the home of Club Deportivo Guadalajara, widely known as Chivas. Opened in 2010 with a capacity of approximately 46,000, the stadium is one of the most modern club-owned venues in Mexico and is notable for its distinctive exterior design and its position as the heartbeat of one of Mexican football’s most supported clubs.

Guadalajara is Mexico’s second-largest city and one of three Mexican 2026 FIFA World Cup host cities. Estadio Akron will host several group-stage matches during the tournament. Guadalajara has a deeply rooted football culture, and match days are expected to draw large crowds from across the state of Jalisco and beyond. For lost property inquiries, contact the venue directly for current office availability, as hours may vary by event.

What Should You Do If You’ve Lost Something at Estadio Akron ?

If you notice a missing item while still inside Estadio Akron, go to the nearest guest services desk or information point immediately. Staff will log your report and alert relevant teams across the venue. The sooner you report, the more likely your item is still in the area where it was lost.

If you have already left the stadium, contact the lost property office during regular office hours. You can also use our platform to file a report, and our team will follow up with the Estadio Akron lost property service on your behalf.

You can also submit a report through our platform, so that our team can contact and follow up with the lost property office(s) on your behalf.

How to Report a Lost Item at Estadio Akron ?

When filing your report, include the date and time of the match or event you attended, your seating section or the area of the stadium where the item was last seen, a full description of the item including colour, brand, and any identifying features, and your contact details. If you were part of a group, note the names of others who were with you.

Lost Property During FIFA World Cup 2026 Matches

During FIFA World Cup 2026 match days, Estadio Akron will operate an additional on-site lost and found service within the venue, staffed to handle the elevated volume of reports generated by international crowds. This temporary service supplements the regular lost property office. Visitors are strongly encouraged to report missing items before leaving the stadium, as items left at large-scale events are typically held for a limited window often 30 days or less before being transferred or disposed of in line with venue policy.

Please note that on-site signage and staff communication at Estadio Akron are primarily in Spanish. Non-Spanish-speaking visitors are advised to prepare key phrases in advance or use a translation application on their mobile device when speaking with lost property staff.

Tips to Efficiently Report a Lost Item

• Report as soon as you notice the item is missing do not wait until after the match
• Note your seat number or section, and the nearest food or access point to where you were sitting
• Describe the item precisely: type, colour, brand, model, size, and any unique markings
• If the item is electronic, note the make, model, and whether it has a protective case
• Include a contact number and email address so staff can reach you quickly
• Keep any reference number issued by stadium staff for follow-up communications
• For high-value items such as passports or medical equipment, flag these as urgent when filing

Contact Estadio Akron Guest Services

Estadio Akron Guest Services

Address : Estadio Akron
Av. Circunvalación Poniente 2000
Zapopan
Mexico

Can You Recover Your Item After Leaving Guadalajara ?

Yes. The Estadio Akron lost property team handles post-event recovery regularly. If you have already left Guadalajara, contact the lost property office by phone or email during opening hours, providing a full description of the item and the date of your visit. High-value items such as passports, electronics, and medical devices are typically prioritised.

For international visitors, if you have lost a travel document such as a passport, contact both the venue’s lost property team and your country’s consulate or embassy in addition to filing a report through our platform. For travel insurance purposes, request a written confirmation of your lost property report from the venue.

If you have lost one or several item(s), you will find information on how to contact a lost and found property service on this page.
 

Contact information following the loss of an item

Name : Estadio Akron Guest Services
Address : Estadio Akron
Av. Circunvalación Poniente 2000
Zapopan
Mexico
Phone number : +52 33 3134-0500
Opening hours : N/A
Website : https://estadioakron.mx/Contactanos

List of the main items found

• Lost Personal Items : Keys, ID, Passport, Wallet, Documents, Badge, Licence (...)
• Lost Electronics : Phone, Tablet, Device charger, Camera, Laptop, Headphones (...)
• Lost Accessories : Purse, Bag, Backpack, Sunglasses, Eyeglasses, Jewellery (...)
• Lost Clothing : Gloves, Cap, Hat, Scarf, Sweater, Coat, Vest (...)

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