Terms and conditions of the reporting service

Report service

Pour voir le contenu de cette page en français : vous pouvez traduire cette page en utilisant des services de traduction en ligne gratuits et sans inscription tels que Google Translation ou Deepl.com.

Para ver el contenido de esta página en español: puedes traducir esta página usando los servicios de traducción en línea gratuitos disponibles sin necesidad de registrarse como Google Translation o Deepl.com

Terms and conditions of use of the lost-found.org lost and found reporting service
Updated on 02/03/2023.

The purpose of these Terms and Conditions of Use (hereinafter referred to as “T&Cs”) is to provide a legal framework for the provision of the lost and found reporting service, which is available via an online form accessible via the URL lost-found.org/service and via a hyperlink from the home page of the lost-found.org website, and to define the conditions of access and use of the services by the “User”.
These TOS are available on the entire site at the bottom of the page by clicking on the hyperlink “Terms of Service”.
The numbers of the articles of law quoted below refer to French laws.

ARTICLE 1 : Introduction and presentation

This website proposes a form to report one or several lost object(s)
This website is owned and operated by the company

The company publishing this site is called “The Company” or “We”.
The visitor is called ” Visitor “.
The company and the visitor are hereafter referred to together as the “Parties”.

The present General Conditions constitute the basis of the relationship between the parties and strictly govern the services provided by the company.

By accessing the information we provide, you understand, agree and adhere to the terms and conditions of the site set forth on this page, as well as the terms and conditions set forth on our Legal page, as well as the terms and conditions set forth on our Privacy Policy page, as well as the terms and conditions set forth on our Terms and Conditions of Use page of the lost-found.org site.

The terms and conditions have been available since June 20, 2022, this page was last updated on June 20, 2022.

We reserve the right to change the terms and conditions without notice.
You acknowledge and agree that it is your responsibility to periodically review this User Agreement to familiarize yourself with any changes.
Your continued use of this Site following any modification(s) to the Terms and Conditions shall constitute your acknowledgement and acceptance of the modified terms and conditions.

ARTICLE 2: The independence of the lost-found.org website

You are currently on the website https://lost-found.org

The lost-found.org platform offers an online service for reporting lost items.
This service is managed by the company publishing this website.

This website is independent: it is not associated or partnered with one or more service(s) or organization(s) related to the French administration, nor with one or more service(s) in charge of the collection and management of lost items.

The company publishing this website does not manage the collection of lost and found items in one or more public and/or private place(s).

Each visitor acknowledges that there are several platforms for reporting lost objects on the Internet and that he/she is free to use or not the services of one or several platforms.

Each visitor acknowledges that in case of the loss of one or more objects he/she is free to choose if he/she wants to report their loss on the platform lost-found.org.

ARTICLE 3: Commitments of visitors

3.1: Each visitor agrees to read, accept and respect without reservation the following:

The visitor acknowledges that he is currently on a page of the website lost-found.org
The visitor acknowledges that lost-found.org is an independent website that is published by the company.
The visitor acknowledges that the lost-found.org website is not a website attached to a French public institution, nor a lost and found service of a brand or a company.
The visitor acknowledges that the lost-found.org website is an independent website and that it is neither a partner nor an associate of the French communes, municipal services, police headquarters, railway stations, airports, police forces or gendarmerie.
The visitor acknowledges that he can contact directly the lost and found service of his choice without having to file a report on the lost-found.org platform
The visitor acknowledges that he/she can directly contact the lost and found service of airports, train stations, public transport companies by visiting their official websites.
The visitor acknowledges that he/she is free to contact any lost and found service directly without having to go through the lost-found.org website.
The visitor acknowledges that by using the lost-found.org lost and found reporting form, there is no guarantee that he/she will find his/her lost and found(s).
The visitor acknowledges that he/she can contact free of charge and directly if he/she wishes one or more object services, that their contact details are generally available on the Internet.
The visitor acknowledges that he/she is free to act at his/her convenience following the loss of an object, the lost-found.org site as well as the company publishing this website do not require visitors to fill out the reporting form available on the homepage of the site.
The visitor accepts that his/her report of lost object(s) will be published on the lost-found.org website and on the social networks Facebook & Twitter.
The visitor acknowledges that the service offered by the lost-found.org website is paid, the user chooses the remuneration he wants to assign to a member of the platform lost-found.org respecting the minimum amount of 22.00 € (all taxes included).
This remuneration is for the transmission and research for his/her lost object(s) to one or more lost and found services, this amount is expressed in euros and all taxes included (TTC)
The visitor acknowledges, he/she has a period of 14 days from the date of submission of the form to change his/her mind and thus be fully reimbursed on his/her bank account.
The visitor accept via a check box present in the form that his lost object(s) report is transmitted to one or several lost object(s) service(s) depending on the place where he/she lost his/her object(s).

ARTICLE 4 : The legal notices

ARTICLE 5 : Access to the site and the reporting service
The site https://lost-found.org allows the User free access to all its publications (articles and pages).

The site is accessible free of charge anywhere to any User with Internet access.
The reporting service is paid, when a visitor fills out the online form to report the loss of one or more lost item(s), he is invited to make a financial payment so that a member of the lost-found.org platform team transmits his report to one or more lost and found services depending on the location of the lost item(s).
The minimum remuneration is 22,00€.
All costs incurred by the User to access the service (computer hardware, software, Internet connection, etc.) are at the User’s expense.

ARTICLE 6 : Intellectual property
The brands, logos, signs as well as all the contents of the site (texts, images, sound…) are protected by the Code of intellectual property and more particularly by copyright law.
The User must request prior authorization from the site for any reproduction, publication or copy of the various contents.

Any total or partial representation of this site by any process whatsoever, without the express permission of the operator of the website would constitute an infringement punishable by Article L 335-2 and following of the Code of Intellectual Property.
It is recalled in accordance with Article L122-5 of the Code of Intellectual Property that the User who reproduces, copies or publishes the protected content must cite the author and its source.

ARTICLE 7 : Responsibility
The sources of information disseminated on the site https://lost-found.org are deemed reliable but the site does not guarantee that it is free of defects, errors or omissions.
The information communicated is presented as a general indication and without contractual value.
Despite regular updates, the site https://lost-found.org cannot be held responsible for changes in administrative and legal provisions occurring after publication.

Similarly, the site cannot be held responsible for the use and interpretation of the information contained in this site.
The site https://lost-found.org cannot be held responsible for any viruses that may infect the computer or any computer equipment of the Internet user, following use, access or downloading from this site.
The responsibility of the site cannot be engaged in case of force majeure or unforeseeable and insurmountable acts of a third party.

ARTICLE 8 : Hypertext links
Hypertext links can be present on the site. The User is informed that by clicking on these links, he/she will leave the site https://lost-found.org. The latter has no control over the web pages on which these links lead and cannot, in any case, be responsible for their contents.

ARTICLE 9 : You are not guaranteed to recover your lost item(s)
Our independent lost and found reporting service does not guarantee that you will get your lost and found back.
We ensure that following your report, a publication is visible within 14 days on the site lost-found.org but we can not guarantee that you will find your object.

ARTICLE 10: Mandatory boxes to be checked when submitting an alert
The visitor declares having read these Terms and Conditions and to have accepted them by checking the box provided for this purpose before the implementation of the submission of the form for reporting lost objects present on the site https://lost-found.org.

Unless proven otherwise, the data recorded in the Provider’s computer system constitutes proof of all exchanges concluded with the visitor filling out a lost and found report form.
The contact details of the Provider are as follows:

ARTICLE 11 : Reporting service and financial remuneration
The reporting service offered by the lost-found.org website is paid.

Each visitor who makes a report on the lost-found.org website is offered to make a financial remuneration to a member of the lost-found.org team.

Each visitor acknowledges that lost-found.org offers visitors who use its online lost and found reporting service to make a financial contribution to finance the hosting and technical costs associated with the proper functioning of the lost-found.org platform and mainly to compensate the time and energy that a person devotes to the dissemination of lost and found reports.

The amount will be expressed in Euros including all taxes.
An invoice is established by the Provider and given to the Customer upon request by e-mail.
The publishing company of this website is not an association or a charity.

ARTICLE 12 : Boxes to validate for the reporting form
At first, the visitor has to enter personal information about himself/herself : their first name, their last name, their e-mail address and their postal address (home).
Then the visitor must accept several elements before being able to continue their report:

If the visitor refuses to accept one or more of these elements, he/she cannot continue the reporting process.
The validation of these elements is mandatory in order to finalize the report of lost object(s).

ARTICLE 13 : Conditions of payment of an optional financial retribution
The amount of the financial compensation is paid by secure payment, according to the following methods:

  • Payment by credit card by the provider Square.com
    The price is payable by the visitor in full on the day of the report.
    The payment data is exchanged in an encrypted mode thanks to the protocol defined by the approved payment provider involved in banking transactions on the site https://lost-found.org.

ARTICLE 14 : Presentation and provision of services

14 List of services performed for all the alerts we receive:
1) Dissemination of the report on the lost-found.org website
2) Posting of the report on the lost-found.org Facebook page
3) Posting of the report on the Twitter account of the lost-found.org website.
4) Identification and transmission of the lost and found report to the appropriate lost and found office(s) based on the location of the lost property(s).

A member of our team will conduct research to find contact information for the appropriate lost and found service(s) based on the potential location(s) of loss.
They will then check with the appropriate lost and found service(s) to see if their lost item(s) is/are listed.
The said Services will be provided within a maximum of 14 working days from the final validation of the form by the visitor, under the conditions provided in these GTC.
The Provider undertakes to make its best efforts to provide the Services ordered by the visitor, within the framework of an obligation of means and within the time limits specified above.
However, these deadlines are communicated as an indication.

The visitor who has made a financial payment will have a period of 14 days from the provision of Services to make claims by mail with all supporting documents, to the Provider.
In order to ensure that we have received the claim, the customer is invited to send us the letter by registered mail with acknowledgement of receipt.
No claim can be validly accepted in case of non-compliance with these formalities and deadlines by the Customer.
The Provider will refund or rectify as soon as possible and at its expense the Services whose lack of conformity will have been duly proved by the Customer.

ARTICLE 15 : Right of refund
According to the terms of article L221-18 of the Consumer Code in France “The consumer has a period of fourteen days to exercise his right of withdrawal from a contract concluded at a distance, following a telephone canvassing or off-premises, without having to give reasons for their decision or to bear other costs than those provided for in Articles L. 221-23 to L. 221-25.

A refund request can be made by sending an e-mail to the platform, our contact e-mail address is accessible on our “Contact” page.

A request for refund can also be made by sending a letter by post to the company publishing this website.

The time limit mentioned in the first paragraph runs from the day :

1° Of the conclusion of the contract, for contracts for the provision of services and those mentioned in article L. 221-4 ;

2° Of the reception of the goods by the consumer or a third party, other than the carrier, designated by him, for contracts for the sale of goods. For contracts concluded off-premises, the consumer may exercise his/her right of withdrawal as of the conclusion of the contract.

In the case of an order for several goods delivered separately or in the case of an order for a good composed of multiple lots or parts whose delivery is staggered over a defined period, the period runs from the receipt of the last good or lot or part.

For contracts providing for regular delivery of goods over a defined period of time, the period shall run from receipt of the first good.”

The right of withdrawal can be exercised online, using the withdrawal form attached and also available on the site, or by any other unambiguous statement expressing the desire to withdraw, including by mail addressed to the Provider to the postal address or email indicated in ARTICLE 1 of these GTC.
In the event the right of withdrawal is exercised within the above-mentioned period, only the price of the ordered Services is refunded.
The reimbursement of the sums effectively paid by the Customer will be made within 14 days from the receipt by the Provider of the notification of the Customer’s withdrawal.

ARTICLE 16 : Liability of the Provider – Guarantees
The Provider guarantees, in accordance with the legal provisions and without additional payment, the Customer, against any defect of conformity or latent defect, resulting from a defect of design or realization of the ordered Services under the following conditions and according to the following methods:
Provisions relating to legal guarantees
Article L217-4 of the Consumer Code
“The seller is obliged to deliver goods in conformity with the contract and is responsible for any defects in conformity existing at the time of delivery. He is also responsible for defects in conformity resulting from the packaging, the assembly instructions or the installation when the latter has been put at his charge by the contract or has been carried out under his responsibility.
Article L217-5 of the Consumer Code
“The good is in conformity with the contract:
1° If it is fit for the purpose usually expected of a similar good and, where appropriate :

  • if it corresponds to the description given by the seller and has the qualities that the seller presented to the buyer in the form of a sample or model;
  • if it has the qualities that a buyer can legitimately expect in view of the public statements made by the seller, by the producer or by his representative, particularly in advertising or labelling;
    2° Or if it has the characteristics defined by mutual agreement between the parties or is suitable for any special use sought by the buyer, brought to the attention of the seller and accepted by the latter.
    Article L217-12 of the Consumer Code
    “Action resulting from defects in conformity lapses after two years from the date of delivery of the article.
    Article L217-16 of the Consumer Code.
    “When the buyer asks the seller, during the course of the commercial guarantee granted to him at the time of the acquisition or repair of a movable good, for a repair covered by the guarantee, any period of immobilization of at least seven days is added to the duration of the guarantee which remained. This period runs from the date of the buyer’s request for intervention or from the time the item in question is made available for repair, if this availability is subsequent to the request for intervention.
    In order to assert their rights, the Customer shall inform the Provider, in writing (e-mail or letter), of the existence of the defects or lack of conformity.
    The Provider shall reimburse or rectify or have rectified (to the extent possible) the services deemed defective as soon as possible and no later than 7 days after the Provider’s finding of the defect or fault. This refund may be made by bank transfer or check.
    The Provider’s warranty is limited to the refund of the Services actually paid by the Customer.
    The Provider shall not be held responsible or liable for any delay or failure to perform due to the occurrence of a force majeure event usually recognized by French jurisprudence.
    The Services provided through the lost-found.org website of the Provider comply with applicable regulations in France. The liability of the Provider shall not be engaged in case of non-compliance with the legislation of the country in which the Services are provided, which it is the Customer’s responsibility, who is solely responsible for the choice of the requested Services, to check.

ARTICLE 17 : Personal data
The visitor is informed that the collection of his/her personal data is necessary for the realization and delivery of the service entrusted to the Provider. This personal data is collected only for the execution of the service contract.

17.1 Collection of personal data
The personal data collected on the website https://lost-found.org is the following:

When ordering Services by the visitor:
Names, first names, postal address, telephone number and e-mail address.

17.2 Recipients of personal data
The personal data is used by the Provider and its co-contractors for the execution of the contract and to ensure the efficiency of the provision of services, its realization and its delivery.
The category or categories of co-contractors is (are) :

  • The payment provider institutions
  • The various lost and found services concerned.
    The data controller is the Provider, within the meaning of the Data Protection Act and as of 25 May 2018 of the Regulation 2016/679 on the protection of personal data.

17.3 Payment
As part of the payment of the Services offered on the website https://lost-found.org, the latter does not record financial data relating to the bank account or credit card of the Customer / user.
The payment is outsourced and managed by the company Stripe (Stripe.com)

17.4 Limitation of processing
Unless the Customer expressly agrees, his/her personal data shall not be used for advertising or marketing purposes.

17.5 Data retention period
The Service Provider will keep the data collected for a period of 1 year, covering the limitation period of the applicable contractual civil liability.

17.6 Security and confidentiality
The Service Provider implements organizational, technical, software and physical digital security measures to protect personal data from alteration, destruction and unauthorized access. However, it should be noted that the Internet is not a completely secure environment and the Service Provider cannot guarantee the security of the transmission or storage of information on the Internet.

17.7 Enforcement of Customer and User rights
In accordance with the regulations applicable to personal data, Customers and users of the https://lost-found.org website have the following rights:

  • They can update or delete their data in the following way:
    Your personal data will be kept for 36 months, then automatically deleted, unless you expressly request it by e-mail.

You have the right to access, modify, rectify, delete and suppress the data concerning you, you can make the request by e-mail :

  • They can delete their account by writing to the email address indicated above.
  • They can exercise their right of access to know the personal data concerning them by writing to the address indicated above.
  • If the personal data held by the Provider is inaccurate, they can request an update of the information by writing to the address indicated above.
  • They may request the deletion of their personal data in accordance with applicable data protection laws by writing to the address indicated above.
  • They may also request the portability of data held by the Provider to another provider
  • Finally, they may object to the processing of their data by the Provider
    These rights, as long as they do not go against the purpose of the processing, may be exercised by sending a request by mail or e-mail to the Data Controller whose contact details are indicated above.
    The person in charge of processing must give a reply within a maximum of one month.
    In the event of refusal to grant the Customer’s request, reasons must be given.
    The Customer is informed that in the event of refusal, he may lodge a complaint with the CNIL (3 place de Fontenoy, 75007 PARIS) or refer the matter to a judicial authority.
    The Customer may be asked to tick a box under which he agrees to receive informative and advertising emails from the Provider. The Customer may withdraw his consent at any time by contacting the Service Provider (contact details above) or by following the unsubscribe link.

ARTICLE 18 – Intellectual property
The content of the website https://lost-found.org is the property of the Vendor and its partners and is protected by French and international laws on intellectual property.
Any total or partial reproduction of this content is strictly forbidden and is likely to constitute a counterfeiting offence.

ARTICLE 19 – Applicable law – Language
The present GTC and the operations which result from it are governed and subjected to the French law.
The present GTC are written in English.

ARTICLE 20 – Complaints
For any complaint, please contact the customer service at the postal or e-mail address of the Provider indicated in ARTICLE 1 of these GTC.
The Customer is informed that he can in any case resort to conventional mediation, with the existing authorities of mediation by activity sector or with any alternative mode of settlement of disputes (conciliation, for example) in case of dispute.
The Customer is also informed that he can also resort to the Online Dispute Resolution platform (RLL): https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show
All disputes arising from the purchase and sale operations concluded in application of these GTC and which have not been amicably settled by the seller or by mediation, will be submitted to the competent courts under the conditions of common law.


Refund form by letter

Date __________
This form must be completed and returned only if the visitor wishes to retract following the payment of a financial remuneration on https://lost-found.org except for exclusions or limits to the exercise of the right of retraction according to the applicable General Conditions.
To the attention of


I hereby notify my request for reimbursement for the following service:

  • Order of (indicate date): …………………………………………………..
  • Last name: …………………………………………………………………
  • E-mail address: ……………………………………………………………..
  • Mailing address: …………………………………………………..

Signature (only if notifying this form on paper)