Lost and Found Addis Ababa Bole International Airport (ADD)

Lost something at Addis Ababa Bole Airport ? Whether it was forgotten in security, at a gate or between two connecting flights, here is how to report it and get it back.

Lost property at airport security

About Addis Ababa Bole International Airport

Addis Ababa Airport (ADD) is the main airport of Ethiopia and one of the busiest hubs in Africa, sitting about 6 kilometres southeast of the city centre at over 2,300 metres above sea level. It works from two terminals: Terminal 1 for domestic and regional flights, and the much larger Terminal 2 for international services.

Bole is the home of Ethiopian Airlines, the largest carrier on the continent, and it is one of the fastest-growing transfer points between Africa, the Gulf, Europe and Asia. Turkish Airlines, Emirates, Qatar Airways and flydubai also operate here. Because a great many passengers change planes without ever leaving the building, a lost item can go missing in transit rather than at a single gate.

Report a lost item at Addis Ababa Bole Airport (ADD) on our platform

How to Report a Lost Item at Bole Airport

If you are still airside, the quickest route is one of the information desks in the departure and arrival halls, where staff can point you to the lost property office. If you have already cleared the airport, note your flight, the terminal, and where you think the item went astray, then make contact.

Bole Airport Lost Property Office

Address : Lost Property Office, by the information desks in the departure and arrival halls
Bole International Airport
Addis Ababa, Ethiopia

Opening hours : Contact the airport information desk for current lost property hours

Something left on your aircraft ?

Items found in the cabin are returned by the crew to the airline, not the airport, so reach out to your carrier (for example Ethiopian Airlines or Kenya Airways) quoting your booking reference, flight number and seat number.

You can also complete and send in the Lost Item Report Form on our platform so that our team can assist you in reporting your lost item(s).

Recent Lost Items Reported by Travellers at Addis Ababa Bole Airport (ADD)

Common Places Travellers Lose Something at Bole Airport

With heavy transfer traffic and two terminals, items most often surface at:

  • Security screening at the terminal entrance and the transfer checkpoint
  • Boarding gates and the transit lounges used between connections
  • Immigration and the visa desks
  • Duty-free shops and cafes in Terminal 2
  • The baggage reclaim halls

Our Tips For Making Your Report Count

A precise report is far easier to act on at a busy hub like Addis airport :

  1. Say whether you were arriving, departing or connecting, and name both flights if you were in transit
  2. Give the terminal and, if you can, the gate or lounge
  3. Describe the item with make, colour and contents
  4. Keep your boarding passes and bag tags
  5. Report the same day if possible, before the item moves into storage

Where to Collect a Found Item

Recovered items are collected from the lost property office with matching identification. If you cannot return to Addis Ababa, you can authorise someone to collect on your behalf in writing, with copies of your ID and theirs.

Recovering an Item After You Have Flown On

Yes, it is possible from abroad, as long as the item reached the office. Confirm that it is being held, then arrange collection by a trusted contact or a courier. Move quickly for passports, phones and documents, since items are only stored for a set period.

Some Things Worth Knowing about Bole Airport

How many terminals does Addis Ababa Bole Airport have?

Two. Terminal 1 handles domestic and regional flights and Terminal 2 handles international services, so it is worth noting which one you used.

I lost something while connecting. Who do I contact?

Mention both flights when you report. Staff may need to check the transit area and both gates, and if the item was in the cabin, the operating airline handles it.

Does Ethiopian Airlines look for items left on board?

Yes. Cabin crew hand in items found on the aircraft to the airline’s baggage service, so you contact the carrier rather than the airport for onboard losses.

Information Last Updated On :

Addis Ababa Bole Airport Ethiopia lost and found
lost items If you have lost one or several item(s), you will find information on how to contact a lost and found property service on this page.
 

Contact information following the loss of an item

info lost and found Name : Bole Airport Lost Property Office
adress lost and found Address : Lost Property Office, by the information desks in the departure and arrival halls
Bole International Airport
Addis Ababa, Ethiopia
phone number lost and found Phone number : +251 11 517 8306
opening hours lost property Opening hours : Addis Ababa Airport is open 24 hours per day.
Contact the airport information desk for specific lost property hours
website adress lost and found Website : https://www.ethiopianairlines.com/services/help-and-contact/worldwide-contacts

List of the main items found

  • Lost Personal Items : Keys, ID, Passport, Wallet, Documents, Badge, Licence (...)
  • Lost Electronics : Phone, Tablet, Device charger, Camera, Laptop, Headphones (...)
  • Lost Accessories : Purse, Bag, Backpack, Sunglasses, Eyeglasses, Jewellery (...)
  • Lost Clothing : Gloves, Cap, Hat, Scarf, Sweater, Coat, Vest (...)