Have you lost a personal item while travelling with Aeroméxico ?
Passengers frequently leave personal items behind on Aeroméxico flights throughout Mexico and internationally.
How to report a lost item onboard an Aeroméxico flight ?
If you’ve lost your item(s) during your trip with Aeroméxico, our team is here to assist you.
Lost items while travelling with Aeroméxico are submitted to different agencies based on where they were found. You can complete and send in the Lost Item Report Form on our platform so that our team can assist you in locating your lost item(s).
What happens to lost property on an Aeroméxico flight ?
Items forgotten onboard are collected by the crew and delivered to the Aeroméxico Baggage Services department at the destination airport.
Do airlines actually look for lost items?
Yes. Aeroméxico makes efforts to register and store lost items until owners are located.
Can you recover lost items from an airplane ?
Yes. Prompt reporting and detailed information about your flight and item increase your chances.
How long does Aeroméxico keep found property ?
Found items are generally stored for up to 90 days.
Aeroméxico Lost Property Office
The Aeroméxico Lost Property service is located at Terminal 2, Aeropuerto Internacional Benito Juárez, Avenida Capitan Carlos León s/n, Colonia Peñón de los Baños, C.P. 15620 Ciudad de México, Mexico.
The Lost Property service is open 24/7.
You can contact the office by calling the following number: +52 55 5133 4000.
If you have lost one or several item(s), you will find information on how to contact a lost and found property service on this page. Contact information following the loss of an item
Name : Aeroméxico Lost and Found 
Address : Aeroméxico Baggage Services
Terminal 2, Aeropuerto Internacional Benito Juárez
Avenida Capitan Carlos León s/n
Colonia Peñón de los Baños
C.P. 15620 Ciudad de México 
Phone number : +52 55 5133 4000 
Opening hours : 24/7 
Website : https://aeromexico.com/en-us/travel-information/baggage/lost-damaged-or-delayed-baggage
List of the main items found
- Lost Personal Items : Keys, ID, Passport, Wallet, Documents, Badge, Licence (...)
- Lost Electronics : Phone, Tablet, Device charger, Camera, Laptop, Headphones (...)
- Lost Accessories : Purse, Bag, Backpack, Sunglasses, Eyeglasses, Jewellery (...)
- Lost Clothing : Gloves, Cap, Hat, Scarf, Sweater, Coat, Vest (...)