Have you lost a personal item on an Air Arabia flight ? Find out how to report a lost item with the Middle East’s first low-cost carrier.
About Air Arabia
Air Arabia is the Middle East and North Africa’s first and largest low-cost carrier, founded in 2003 and headquartered in Sharjah, United Arab Emirates. Operating from its main hub at Sharjah International Airport, the airline connects passengers to over 170 destinations across the Middle East, North Africa, Asia, and Europe with a fleet of modern Airbus A320 and A321 aircraft, carrying millions of passengers annually with competitive fares.
How to report a lost item onboard an Air Arabia flight ?
If you’ve lost your item(s) during your journey with Air Arabia, our team is here to assist you.
Lost items while travelling with Air Arabia are submitted to different agencies based on where they were found. You can find helpful information on this page to contact Air Arabia about lost items on one of their flights. You can also complete and send in the Lost Item Report Form on our platform so that our team can assist you in locating your lost item(s).
What happens to lost property on an Air Arabia flight ?
Items forgotten onboard are collected by cabin crew and cleaning staff during post-flight checks and handed over to Air Arabia’s Baggage Services at Sharjah International Airport or other airports across the network. The airline’s efficient Gulf operations and Sharjah hub mean systematic processing of found items.
Do airlines actually look for lost items ?
Yes. Air Arabia maintains Baggage Services that handle lost property found onboard aircraft. The airline coordinates with airport staff at destinations across its Middle Eastern, Asian, European, and African network to catalog and store found items. UAE’s organized infrastructure supports efficient recovery processes.
Are airlines responsible for lost items ?
Air Arabia is responsible for items left onboard their aircraft, but not for items lost in airport terminal areas. If you’ve left something on the plane, report it to Air Arabia’s Baggage Services immediately. For items lost at Sharjah International Airport or other airports outside the aircraft, contact that specific airport’s Lost and Found service.
Can you recover lost items from an airplane ?
Yes. Providing detailed information such as the flight number, date of travel, seat location, and thorough item description significantly improves your chances. Include your booking reference and any unique identifying features of the item. Air Arabia’s hub at Sharjah means many items are processed through this central location.
Air Arabia Baggage Services
Address : Sharjah International Airport, Sharjah, United Arab Emirates
Baggage Services operate 24/7, allowing you to report lost items at any time of day or night.
For items lost on flights, contact Air Arabia as soon as you realize the loss. Items are typically held at the destination airport where your flight landed, though many are processed through Sharjah.
How long does Air Arabia keep found property ?
Typically, items are held for 30 to 90 days depending on the type of item and airport policy. UAE regulations and Gulf standards govern retention periods. High-value items like electronics, jewelry, and important documents are generally retained for the full period.
Most Commonly Lost Items on Air Arabia Flights
Passengers most frequently lose the following items onboard :
- Mobile phones and chargers
- Passports and travel documents
- Wallets and money
- Headphones and earbuds
- Prayer mats and religious items
- Books and magazines
- Sunglasses and prescription glasses
- Jackets and traditional clothing (thobes, abayas)
- Medication and personal care items
- Shopping bags from duty-free
- Children’s items on family trips
- Work permits and residency documents
Tips to Prevent Losing Items on Your Air Arabia Flight
To minimize the risk of leaving items behind :
- Do a final seat check before disembarking – check seat pockets, under seats, overhead bins
- Keep valuables in one designated bag compartment throughout the flight
- Set a phone reminder to check your seat area before landing
- Track prayer mats and religious items carefully
- Don’t place important documents in seat pockets
- Count duty-free shopping bags before deplaning
- Air Arabia’s quick turnarounds mean rapid deplaning – stay organized
Statistics show that most items are left behind during the rush to disembark. Taking 30 seconds for a final check prevents significant hassle later.
What to do if you’ve left something on a plane ?
If you realize you’ve left something on your Air Arabia flight :
Immediate Actions :
- Contact Air Arabia Baggage Services immediately (24/7 availability)
- If still at Sharjah or another airport, visit Air Arabia’s desk before leaving
- Provide booking reference, flight number, date, and seat number
- Give detailed item description
- Get a reference number for tracking
Follow-Up Steps :
- Check back daily for the first few days
- Items processed through Sharjah for many flights
- Gulf efficiency usually means faster processing than many regions
- Keep boarding pass and booking confirmation
- Consider time zone (UAE is GMT+4)
Claiming Your Lost Property
If your item is found, you will be contacted with instructions. Items are held at the destination airport or at Sharjah. You may collect in person or arrange courier delivery. Bring valid photo ID and reference number.
UAE courier services efficient and reliable within the Gulf. International shipping available but costs vary significantly. Consider if you have contacts in the UAE who could collect. Gulf cooperation means easier delivery within GCC countries.
Lost Luggage or Item Left on the Plane ?
For different types of losses :
- Checked Baggage Issues – Report immediately to Air Arabia’s baggage desk at arrival airport
- Items Lost at Sharjah Airport – Contact Sharjah Airport Lost and Found
- Items Left on Aircraft – Contact Air Arabia Baggage Services 24/7
- International Routes – Specify destination country; recovery procedures vary by location
Air Arabia’s 24/7 Baggage Services and efficient UAE operations typically provide reliable lost property support, though international recovery across the airline’s diverse network requires coordination.
If you have lost one or several item(s), you will find information on how to contact a lost and found property service on this page. Contact information following the loss of an item
Name : Air Arabia Baggage Services 
Address : Sharjah International Airport
Sharjah
United Arab Emirates 
Phone number : +971 6 558 0000 
Opening hours : 24/7 
Website : https://www.airarabia.com/en/baggage-claim
List of the main items found
- Lost Personal Items : Keys, ID, Passport, Wallet, Documents, Badge, Licence (...)
- Lost Electronics : Phone, Tablet, Device charger, Camera, Laptop, Headphones (...)
- Lost Accessories : Purse, Bag, Backpack, Sunglasses, Eyeglasses, Jewellery (...)
- Lost Clothing : Gloves, Cap, Hat, Scarf, Sweater, Coat, Vest (...)