Have you lost a personal item while travelling with Air France ? Every day, items are left behind by passengers travelling with the French airline. Here’s what happens to lost items and how you can report your lost property.
Do airlines actually look for lost items?
Yes. Air France collaborates with airport services to help passengers retrieve their lost belongings.
What happens to lost property on an Air France flight?
Forgotten items are collected by the crew and handed over to the Lost and Found office at the destination airport, such as Paris-Charles de Gaulle.
Can you recover lost items from an Air France flight?
Yes. Quick and detailed reporting increases the chances of recovering your item.
How long does Air France keep found property?
Generally, items are stored for about 30 to 90 days before being donated or disposed of.
Airports served by Air France Lost and Found services:
- Paris Charles de Gaulle Airport (CDG) — Main hub
- Paris Orly Airport (ORY)
- Nice Côte d’Azur Airport (NCE)
- Lyon–Saint-Exupéry Airport (LYS)
- Marseille Provence Airport (MRS)
How to report a lost item onboard an Air France flight?
If you’ve lost an item during your trip with Air France, our team is here to assist you.
Lost items while travelling with Air France are submitted to different agencies based on where they were found. You can complete and send in the Lost Item Report Form on our platform so that our team can assist you in locating your lost item(s).
The Air France Lost Property service is located at:
Paris Charles de Gaulle Airport, Terminal 2
Paris, France
The Lost and Found service is open:
Monday to Sunday: 8:00 AM – 6:00 PM
You can reach them by phone at: +33 1 70 36 39 50
If you have lost one or several item(s), you will find information on how to contact a lost and found property service on this page. Contact information following the loss of an item
Name : Air France Lost and Found 
Address : Charles de Gaulle Airport
Roissy-en-France
France 
Phone number : +33 1 70 36 39 50 
Opening hours : 24/7 
Website : https://wwws.airfrance.fr/information/bagages/objet-perdu-ou-trouve-formulaire
List of the main items found
- Lost Personal Items : Keys, ID, Passport, Wallet, Documents, Badge, Licence (...)
- Lost Electronics : Phone, Tablet, Device charger, Camera, Laptop, Headphones (...)
- Lost Accessories : Purse, Bag, Backpack, Sunglasses, Eyeglasses, Jewellery (...)
- Lost Clothing : Gloves, Cap, Hat, Scarf, Sweater, Coat, Vest (...)