Lost and Found Bilbao Airport (BIO)

Have you lost something at Bilbao Airport ? Find out how to report a lost item at the Basque Country’s main airport.

About Bilbao Airport (BIO)

Bilbao Airport, also known as Loiu Airport, is the primary airport serving Bilbao and the Basque Country region of Northern Spain. Located in the municipality of Loiu, approximately 12 kilometers north of Bilbao city center, the airport serves as an important gateway to the Basque Country’s cultural attractions, including the famous Guggenheim Museum, culinary scene, and coastal landscapes.

As the busiest airport in the Basque Country and Northern Spain, Bilbao Airport handles millions of passengers annually, serving both business travelers and tourists exploring the region. With steady passenger traffic year-round, personal items occasionally get left behind, and the airport maintains a Lost and Found service with extensive daily hours to help travelers recover their belongings.

What Should You Do If You’ve Lost Something at Bilbao Airport ?

Losing an item at Bilbao Airport can disrupt your visit to the Basque Country or your journey home. The airport operates an Objetos Perdidos (Lost and Found) office in the boarding hall with extended daily hours to assist travelers in recovering their personal items. Whether your item was misplaced at security, in a terminal area, or at a restaurant, here’s what you need to know.

Have you lost something in Bilbao Airport ? From check-in areas to boarding gates, personal belongings are left behind regularly.

How to report a lost item in Bilbao Airport ?

If you’ve misplaced your item somewhere in the airport, the information below will guide you through reporting your loss. The Objetos Perdidos office operates extensive hours to accommodate the airport’s flight schedule.

When reporting a lost item, provide detailed information:

• A complete description of the item (color, brand, model, unique identifiers)
• The specific location where it may have been lost and the approximate time
• Your airline, flight number, and gate information
• Your contact details including phone number and email address

You can also complete and send in the Lost Item Report Form on our platform so that our team can assist you in reporting your lost item(s).

Lost something in the airport ?

If you lost your item within the airport facilities (check-in area, security screening, waiting areas, boarding hall, shops, restaurants, baggage claim), contact the Bilbao Airport Objetos Perdidos (Lost and Found) office.

Objetos Perdidos – Lost and Found

• Address: Level 3, Boarding Hall, Bilbao Airport, 48180 Loiu, Biscay
• Phone: +34 944 869 661
• Opening hours: Monday-Sunday 6:45 am to 11:30 pm

The office is located on Level 3 in the boarding hall and operates daily with extensive hours covering most of the airport’s flight operations.

Item(s) lost on the plane

If you left something onboard your aircraft, you need to contact your airline directly. The airport Objetos Perdidos office manages items found in the terminal, not onboard aircraft. Each airline has its own procedures for handling items left on planes.

Common Places Where Items Are Lost at BIO

Travelers most frequently lose items in these areas:

• Security Checkpoints – Electronics, belts, wallets, and travel documents left in bins
• Boarding Hall (Level 3) – Chargers, books, and personal items forgotten in seating areas
• Shops and Restaurants – Phones, bags, or purchases left at counters or tables
• Baggage Claim – Small items overlooked while collecting luggage
• Check-in Area – Items set down while organizing documents or luggage
• Arrival Areas – Personal belongings forgotten when rushing to ground transportation

Can you recover lost items from an airplane ?

Yes, recovering items from an airplane is possible when you act quickly. Contact your airline immediately, preferably at the airport before you leave. Provide your flight number, seat number, and detailed item description. Aircraft cleaning crews collect found items, but with rapid turnaround times, especially for domestic flights, immediate reporting is essential for the best chance of recovery.

What happens to lost property at airports ?

Items found at Bilbao Airport are collected and stored at the Objetos Perdidos office on Level 3. According to Spanish regulations, found items are held for a specific retention period. Items remaining unclaimed after this time may be donated to charity, auctioned, or disposed of according to local procedures. Travel documents like passports are typically retained longer and may be forwarded to appropriate consulates or embassies.

Claiming Your Lost Property

If your item is found:

• The Objetos Perdidos office will contact you using your report information
• Visit the office on Level 3 in the boarding hall
• Operating hours are 6:45 am to 11:30 pm daily
• Bring valid photo identification (passport or national ID)
• Provide detailed description to verify ownership
• Have your report reference number ready
• For travelers who have left the Basque Country, courier arrangements may be possible (fees apply)

Some Statistics on Lost Items

Research shows that:

• The average person spends 2.5 days per year looking for lost items
• Over 60% of people have lost something in their lifetime
• Approximately 70% of items lost in airports are returned to owners
• Quick reporting and detailed descriptions significantly improve recovery chances

Lost Luggage or Item Left on the Plane ?

For different types of losses:

• Checked Baggage Issues – Report immediately to your airline’s baggage services desk in arrivals
• Items Lost in Terminal – Contact the Objetos Perdidos office on Level 3
• Items Left on Aircraft – Contact your airline directly

Each type of loss requires contacting different parties for resolution.

If you have lost one or several item(s), you will find information on how to contact a lost and found property service on this page.
 

Contact information following the loss of an item

Name : Objetos perdidos-Lost and Found
Address : Level 3, Boarding Hall
Bilbao airport
48180 Loiu, Biscay

Phone number : +34 944869661
Opening hours : Monday-sunday 6:45 am to 11:30 pm
Website : http://www.aena.es/es/aeropuerto-bilbao/objetos-perdidos.html

List of the main items found

• Lost Personal Items : Keys, ID, Passport, Wallet, Documents, Badge, Licence (...)
• Lost Electronics : Phone, Tablet, Device charger, Camera, Laptop, Headphones (...)
• Lost Accessories : Purse, Bag, Backpack, Sunglasses, Eyeglasses, Jewellery (...)
• Lost Clothing : Gloves, Cap, Hat, Scarf, Sweater, Coat, Vest (...)

Browsing : Lost and Found > Spain > Bilbao Airport (BIO)