Lost and Found Brussels-South Charleroi Airport (CRL)

Have you lost something at Brussels-South Charleroi Airport ? Find out how to report a lost item at Belgium’s second-largest airport.

About Brussels-South Charleroi Airport (CRL)

Brussels-South Charleroi Airport, also known as Brussels-Charleroi Airport, is Belgium’s second-busiest airport after Brussels Airport. Located in Gosselies, approximately 46 kilometers south of Brussels, the airport primarily serves low-cost carriers and has become a major hub for budget airlines serving European destinations.

Popular with travelers seeking affordable flights across Europe, Charleroi Airport handles millions of passengers annually. With its focus on quick turnarounds and high passenger volume, personal items occasionally get left behind. The airport works with the local Administrative Police to manage lost property and help travelers recover their belongings.

What Should You Do If You’ve Lost Something at Charleroi Airport ?

Losing an item at Brussels-South Charleroi Airport can be concerning, especially if you’re catching a budget flight with limited time at the airport. The Lost and Found service, operated by the Administrative Police, provides 24/7 assistance to help travelers recover their personal items. Whether your item was misplaced at security, a gate, or in the terminal, here’s what you need to know.

Have you lost something in Charleroi Airport ? From check-in queues to boarding gates, personal belongings are left behind every day.

How to report a lost item in Brussels-South Charleroi Airport ?

If you’ve misplaced your item somewhere in the airport, the information below will guide you through reporting your loss to the Administrative Police Lost and Found service. Quick reporting is essential, particularly at a busy low-cost carrier hub where items can be easily displaced.

When filing your report, provide comprehensive details:

• A detailed description of the item (color, brand, model, serial numbers, unique features)
• The specific location and approximate time it may have been lost
• Your airline, flight number, and departure/arrival details
• Your contact information including phone number and email address

You can also complete and send in the Lost Item Report Form on our platform so that our team can assist you in reporting your lost item(s).

Lost something in the airport ?

If you lost your item within the airport facilities (check-in area, security screening, waiting areas, shops, restaurants, baggage claim), contact the Lost and Found Service operated by the Administrative Police.

Lost and Found Service of the Administrative Police

• Address: Rue Tumelaire, 80, Charleroi
• Phone: +32 (0)902 02 490
• Opening hours: Monday-Sunday 24/7

The service operates around the clock, allowing you to report lost items at any time, which is particularly helpful given the airport’s early morning and late evening flights.

Item(s) lost on the plane

If you left something onboard your aircraft, you need to contact your airline directly. The Administrative Police Lost and Found service manages items found in the terminal, not onboard aircraft. Each airline has its own procedures for handling items left on planes.

What happens if the airport loses your stuff ?

It’s important to distinguish between different types of losses. If the airport or airline loses your checked baggage, this falls under baggage liability rules and should be reported to your airline’s baggage services. However, for personal items you’ve misplaced in the terminal, the Lost and Found service acts as a courtesy to help reunite you with your belongings, but the airport typically isn’t liable for these items.

Common Low-Cost Carrier Considerations

Charleroi Airport primarily serves budget airlines, which means:

• Faster turnaround times between flights
• Higher passenger volumes during peak hours
• Limited time between check-in and boarding
• More self-service procedures

These factors mean items left behind may be discovered and turned in quickly, but also that aircraft are cleaned and reused rapidly. Report losses immediately for the best chance of recovery.

Common Places Where Items Are Lost at CRL

Travelers most frequently lose items in these areas:

• Security Checkpoints – Belts, phones, laptops, and wallets left in screening bins
• Gate Seating Areas – Chargers, books, and jackets forgotten during boarding calls
• Check-in Area – Items set down while organizing documents or baggage
• Shops and Cafés – Purchases, bags, or phones left at counters
• Restrooms – Small personal items, cosmetics, or accessories
• Bus Boarding Area – Items dropped while boarding shuttles to aircraft

The airport’s layout, with bus gates for many flights, creates additional opportunities for items to be misplaced.

How long does the airport keep found items ?

While specific retention policies may vary, airports typically hold unclaimed items for 30 to 90 days. After this period, items may be donated to charity, auctioned, or disposed of according to Belgian regulations. Important documents like passports are usually retained longer and may be forwarded to the appropriate consulate or embassy.

Claiming Your Lost Property

If your item is found:

• The Lost and Found service will contact you using the information from your report
• You’ll need valid photo identification to claim your property
• The office is located at Rue Tumelaire, 80 in Charleroi
• For travelers who have left Belgium, courier arrangements may be possible (fees apply)

International shipping can be expensive, so claiming items in person is preferable if you’re still in the region.

Tips for Budget Airline Travelers

If you’re flying with low-cost carriers from Charleroi:

• Arrive with enough time to handle any lost item issues before departure
• Keep track of belongings during self-check-in processes
• Note the 24/7 Lost and Found phone number before traveling
• Report losses immediately, as tight schedules mean less buffer time
• Consider travel insurance for valuable items

Lost Luggage or Item Left on the Plane ?

For different types of losses:

• Checked Baggage Issues – Report to your airline’s baggage desk immediately
• Items Left on Aircraft – Contact your airline directly
• Items Lost in Terminal – Contact the Administrative Police Lost and Found

Each requires contacting different parties for resolution. Airline desks are located in the baggage claim area for checked luggage issues.

If you have lost one or several item(s), you will find information on how to contact a lost and found property service on this page.
 

Contact information following the loss of an item

Name : Lost and Found Service of the Administrative Police
Address : rue Tumelaire, 80
Charleroi

Phone number : +32 (0)902 02 490
Opening hours : Monday-Sunday 24:24
Website : https://www.brussels-charleroi-airport.com/fr

List of the main items found

• Lost Personal Items : Keys, ID, Passport, Wallet, Documents, Badge, Licence (...)
• Lost Electronics : Phone, Tablet, Device charger, Camera, Laptop, Headphones (...)
• Lost Accessories : Purse, Bag, Backpack, Sunglasses, Eyeglasses, Jewellery (...)
• Lost Clothing : Gloves, Cap, Hat, Scarf, Sweater, Coat, Vest (...)

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