Lost and Found Heraklion Airport (HER)

Misplaced something during your journey through Heraklion Airport ? Whether it was left behind at a café, dropped at security, or forgotten in the terminal, here’s how to report and recover your lost belongings at HER.

Airport lost items

What to Do If You’ve Lost Something at Heraklion Airport ?

Losing an item while traveling can be stressful, but Heraklion International Airport’s staff are well-equipped to help reunite you with your belongings. Here’s what you should know.

Where You Might Have Lost Your Item

There are several common places where items are most frequently lost:

  • Security Checkpoints: Jewelry, belts, electronics, and passports are often forgotten in trays.
  • Cafés and Restaurants: Phones, wallets, or bags may be left behind at tables or counters.
  • Restrooms: Items like sunglasses or toiletries are commonly forgotten.
  • Departure Gates & Waiting Areas: Books, chargers, and jackets may be left on seats.
  • Duty-Free Shops: Small purchases or personal items can be left at checkout counters.

If you remember where you were when you last saw your item, try to note the exact location and time to help staff narrow down the search.

How to report a lost item at Heraklion Airport (HER) ?

If you’ve lost something while passing through Heraklion International Airport, follow the steps below to reach the right team.


Have you lost a personal item (phone, watch, laptop, clothing, jewelry…) in Heraklion Airport ? Whether you’ve lost your item(s) in the airport or on the plane, our team is here to help you report your loss.

Report a lost item at Heraklion airport (HER) on our platform
The Heraklion Airport Lost Property center is located inside the main terminal building at Heraklion International Airport. The office is open every day during the airport terminal’s operating hours.

You can try the following number to reach the office : +30 2693 051160

Lost something on the plane to Heraklion airport ?

Items left on the aircraft (including seats, seat pockets, or overhead compartments) are handled by the airline that operated your flight. Please contact the airline’s local office or baggage handling agent directly for onboard losses.

When Will I Hear Back ?

Response times can vary depending on the volume of lost items, but most travelers hear back within a few days to a couple of weeks. Make sure to provide as much detail as possible in your report, including :

  • A detailed description of the item (brand, color, size, etc.)
  • The approximate time and place it was lost
  • Your flight information (if applicable)
  • Contact details including phone number and email

Collecting Your Lost Item

If your item is found, you will be contacted directly by the Lost Property Office. Items can either be picked up in person or, in some cases, shipped to you (at your own expense). Be sure to bring a valid ID when retrieving your item.

Lost Luggage or Delayed Baggage ?

If your checked luggage didn’t arrive or was damaged during your flight, this is not handled by the airport’s Lost and Found. Instead, contact your airline or the ground handling agent as soon as possible at the baggage claim area. Each airline has its own baggage handling counter.

About Heraklion International Airport

Heraklion International Airport “Nikos Kazantzakis” (IATA: HER) is the main gateway to Crete and one of the busiest airports in Greece, especially during the summer season. With millions of tourists passing through every year, the airport has a well-organized system for managing lost and found items.

Located just 5 km from the city center of Heraklion, HER serves both domestic and international flights and includes a range of passenger services including shops, eateries, car rentals, and travel assistance.

Information Last Updated On :

Recent Items Lost at Heraklion Airport (HER)

Lost found Airport Heraklion
lost items If you have lost one or several item(s), you will find information on how to contact a lost and found property service on this page.
 

Contact information following the loss of an item

info lost and found Name : Heraklion Airport Lost Property Office
adress lost and found Address : HERAKLION INTERNATIONAL AIRPORT
71601 HERAKLION CRETE

phone number lost and found Phone number : 0302 693 051 160
opening hours lost property Opening hours : Open 24 hours a day
website adress lost and found Website : http://www.hcaa.gr/en/our-airports/kratikos-aerolimenas-hrakleioy-n-kazantzakhs

List of the main items found

  • Lost Personal Items : Keys, ID, Passport, Wallet, Documents, Badge, Licence (...)
  • Lost Electronics : Phone, Tablet, Device charger, Camera, Laptop, Headphones (...)
  • Lost Accessories : Purse, Bag, Backpack, Sunglasses, Eyeglasses, Jewellery (...)
  • Lost Clothing : Gloves, Cap, Hat, Scarf, Sweater, Coat, Vest (...)

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