Have you lost something at Kansai Airport ? Find out how to report a lost item at Kansai International Airport near Osaka.
About Kansai International Airport
Kansai International Airport (IATA code KIX) is the main international airport serving the Kansai region of Japan, including the cities of Osaka, Kyoto, Kobe, and Nara. Built on an artificial island in Osaka Bay, the airport is located approximately 38 kilometres south of central Osaka and is connected to the city by the Nankai Rapi:t express train and the JR Haruka limited express service. KIX handles a wide range of international routes and is particularly important for tourism traffic to the culturally rich Kansai region, one of Japan’s most visited destinations.
The lost property service at Kansai International Airport is managed by the airport’s Customs division and covers both Terminal 1 and Terminal 2 buildings. The service is available 24 hours a day.
What Should You Do If You’ve Lost Something at Kansai Airport ?
If you have lost an item at Kansai Airport, contact the lost and found service as soon as possible. The service is available 24 hours a day across both terminal buildings. For items left on a plane, contact your airline directly as Japanese carriers manage on-board lost property separately.
Kansai Airport is built on an artificial island, which means leaving the airport area requires a bridge crossing. Reporting before departing the island is strongly advisable to simplify any potential follow-up visits.
How to Report a Lost Item at Kansai Airport
Contact the Kansai International Airport Customs Lost and Found service at Terminal 1 Building and Terminal 2 Building, 1 Senshukukokita, Izumisano-shi, Osaka 549-0001, Japan. The service is available 24 hours a day. Provide the terminal, area of the airport, date and time of the loss, your flight details if relevant, and a clear description of the item.
Key Things to Know About Kansai Airport Lost Property
- The lost property service is available 24 hours a day across both terminals
- Items lost on aircraft must be reported to the airline directly
- The airport is on an artificial island; report before crossing back to the mainland
- Japan has a strong lost property culture with high return rates
- Bring identification when collecting your item
Tips to Efficiently Report a Lost Item
- Report before leaving the airport island if at all possible
- Specify Terminal 1 or Terminal 2 and the area of the loss
- Include your flight number, airline, and departure or arrival time
- Describe the item clearly: type, brand, colour, and contents
- Leave a working phone number and email for follow-up from abroad
How To Contact Kansai Airport Lost and Found
Kansai International Airport Customs Lost and Found Service
Address : Terminal 1 Building and Terminal 2 Building
1 Senshukukokita, Izumisano-shi
Osaka 549-0001, Japan
Opening hours : Open 24 hours a day, 7 days a week
Can You Recover Your Item After Leaving Japan ?
The 24-hour service makes remote follow-up by phone possible at any time. If you have left Japan, contact the airport and provide a detailed description of the item. If a match is confirmed, postal return may be available for smaller items, or you can arrange for a representative to collect on your behalf with written authorisation.
Recent Lost Items Reported at Osaka Kansai International airport (KIX)
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Pink iPad in Peach Aviation flight from Seoul Gimpo airport (South Korea) to Osaka Kansai International airport (Japan)
Description of lost item(s) : Pink iPad with black case left behind seat on flight MM 738 from Gimpo to Kansai on 6/16/26 departure time 1310. Sat in seat 4D, placed iPad…
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Kindle in Air China flight from Beijing International airport (China) to Osaka Kansai International airport (Japan)
Description of lost item(s) : I am reporting a lost Kindle from flight CA 927 (Beijing to Osaka) on April 3rd, seat 24L. The device has a protective case featuring a wave…
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Mobile phone at terminal 1 in Osaka Kansai International airport (Japan)
Description of lost item(s) : Samsung mobile phone with a pink cover with a rubiks cube (Korea pictures) Keychain Location of loss : Next to the bus limousine stop 11 at terminal…
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Kobo Clara E2 eReader with a Van Gogh theme case in Turkish Airlines flight from Istanbul airport (Turkey) to Osaka Kansai International airport (Japan)
Description of lost item(s) : Object type: E-reader Brand: Kobo Model: Clara 2E Color: Black Case with Van Gogh theme Location of loss : Seat: 34A Flight nr: TK0086 Date of loss…
Information Last Updated On :
If you have lost one or several item(s), you will find information on how to contact a lost and found property service on this page. Contact information following the loss of an item
Name : Kansai International Airport Customs - Lost and Found Service 
Address : Terminal 1 Building & Terminal 2 Building1 Senshukukokita, Izumisano-shi
Osaka 549-0001, Japan
Phone number : +81(0)72-455-1620 / +81(0)72-455-1643 
Opening hours : Open 24 hours 
Website : https://www.kansai-airport.or.jp/en/service/general/
List of the main items found
- Lost Personal Items : Keys, ID, Passport, Wallet, Documents, Badge, Licence (...)
- Lost Electronics : Phone, Tablet, Device charger, Camera, Laptop, Headphones (...)
- Lost Accessories : Purse, Bag, Backpack, Sunglasses, Eyeglasses, Jewellery (...)
- Lost Clothing : Gloves, Cap, Hat, Scarf, Sweater, Coat, Vest (...)