Lost and Found Ottawa International Airport (YOW)

Have you lost something at Ottawa International Airport ? Find out how to report a lost item at Canada’s capital city airport.

About Ottawa International Airport (YOW)

Ottawa International Airport serves as the primary airport for Canada’s capital city and the surrounding National Capital Region. Located approximately 10 kilometers south of downtown Ottawa, the airport handles both domestic and international flights, connecting travelers to destinations across Canada, the United States, Europe, and beyond.

Serving millions of passengers each year, YOW is a busy hub for business and leisure travelers alike. With constant passenger flow through the terminal, personal items occasionally get left behind, but the airport maintains a Lost and Found service to help reunite travelers with their belongings.

What Should You Do If You’ve Lost Something at Ottawa Airport ?

Losing an item at Ottawa International Airport can be frustrating, but the airport operates a 24/7 Lost and Found service to assist travelers in recovering their personal items. Whether your item was misplaced at check-in, security, or inside the terminal, here’s what you need to know.

Have you lost something in Ottawa Airport ? From security checkpoints to restaurant tables, personal belongings are left behind daily.

How to report a lost item in Ottawa International Airport ?

Whether you’ve misplaced your item at security, in the terminal, or during your journey, you’ll find guidance below on how to report your loss. The sooner you report a lost item, the better your chances of recovery.

When filing your report, include as much detail as possible:

• A complete description of the item (color, brand, model, distinguishing features)
• The location and approximate time it may have been lost
• Your airline, flight number, and any other relevant travel details
• Your contact information including email address and phone number

You can also complete and send in the Lost Item Report Form on our platform so that our team can assist you in reporting your lost item(s).

Lost something in the airport ?

If you lost your item within the airport facilities (waiting areas, restrooms, shops, food court, baggage claim), contact the Ottawa International Airport Lost and Found Office.

Ottawa International Airport – Lost and Found Office

• Address: Level 1, Arrivals Hall, 1000 Airport Parkway Private, Ottawa, ON K1V 9B4
• Phone: +1 613-248-2054
• Opening hours: Monday-Sunday 24/7

The office operates around the clock, seven days a week, ensuring you can report a lost item at any time.

Item(s) lost on the plane

If you left something onboard your aircraft, you’ll need to contact your airline directly or their dedicated Lost and Found service. The airport Lost and Found does not handle items left on planes.

Are airlines responsible for lost items ?

Airlines are generally responsible for items left on their aircraft, but not for items lost in the terminal. Each airline maintains its own lost and found procedures for items left in seat pockets, overhead bins, or onboard lavatories. Response times and policies vary by carrier.

How long does the airport keep found items ?

While specific retention policies can vary, most airports keep unclaimed items for 30 to 90 days. After this period, items may be donated to charity, auctioned, or disposed of according to airport policy. It’s important to report your lost item as soon as possible and follow up regularly.

Common Areas Where Items Are Lost at YOW

Travelers most frequently lose items in these locations:

• Security Screening – Wallets, phones, laptops, and travel documents often left in bins
• Gate Areas – Chargers, books, and personal items forgotten during boarding
• Food Court and Restaurants – Phones, bags, or shopping items left at tables
• Restrooms – Toiletries, glasses, and small accessories
• Baggage Claim – Personal items overlooked while collecting luggage

Claiming Your Lost Property

If your item is found, the Lost and Found office will contact you using the information you provided. You’ll need to present valid identification to claim your property. For those who have already left the Ottawa area, courier delivery may be arranged (fees will apply).

Lost Luggage or Item Left on the Plane ?

If you’ve lost your checked baggage or left something on the aircraft, this must be handled directly through your airline or their ground handling service. The airport’s Lost and Found office does not manage items left onboard or issues with checked luggage.

Airline baggage service counters are located in the Arrivals Hall, and each carrier has dedicated staff to handle baggage-related inquiries.

Recent Items Lost at Ottawa Airport

If you have lost one or several item(s), you will find information on how to contact a lost and found property service on this page.
 

Contact information following the loss of an item

Name : Ottawa International Airport - Lost and Found Office
Address : Level 1, Arrivals Hall
1000 Airport Parkway Private
Ottawa, ON K1V 9B4

Phone number : +1 613-248-2054
Opening hours : Monday-sunday 24:24
Website : https://yow.ca/en/lost-and-found

List of the main items found

• Lost Personal Items : Keys, ID, Passport, Wallet, Documents, Badge, Licence (...)
• Lost Electronics : Phone, Tablet, Device charger, Camera, Laptop, Headphones (...)
• Lost Accessories : Purse, Bag, Backpack, Sunglasses, Eyeglasses, Jewellery (...)
• Lost Clothing : Gloves, Cap, Hat, Scarf, Sweater, Coat, Vest (...)

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