Misplaced your belongings at Sydney Airport ? Phones, passports, jackets… every day, hundreds of travelers leave behind personal items at Australia’s busiest international hub.
About Sydney Kingsford-Smith Airport (SYD)
Sydney Airport is located just 8 km south of the city center and is Australia’s largest and busiest airport. With three terminals and connections across six continents, it handles over 40 million passengers per year.
Given the volume of travelers, it’s not unusual for personal items to be misplaced—but the airport’s Lost Property Office is there to help reunite you with your belongings.
What to Do If You’ve Lost Something at SYD airport
Losing a personal item can be stressful, especially during travel. Thankfully, Sydney Airport has a clear process for reporting and recovering lost property.
Whether you forgot your passport at security or left a laptop in a café, here’s how to proceed.
How to Report a Lost Item at Sydney Airport (SYD)
Have you lost a personal item (laptop, phone, passport, clothing, wallet…) at Sydney Kingsford-Smith Airport ? Whether your item was left in the terminal or onboard a flight, here’s how to take action and increase your chances of recovery. On this page you’ll find advice to help you determine the right service to contact based on where the item was lost.
You can also fill out and submit our Lost & Found Reporting Form on our platform, so our team can assist you in locating your lost item(s).
Lost Property in the Terminal
If you lost something in the terminal—such as in the check-in area, security, shops, food court, or departure lounges—contact the airport’s Lost Property Office.
Sydney Airport – Lost Property Office
Location : Level three of the T1 International Terminal, Sydney Airport, Sydney NSW 2020, Australia
Phone : +61 2 9667 9111
Office Opening Times : Monday to Friday, 8:00 AM – 4:00 PM
Items Left Onboard the Aircraft
If you believe you left your belongings on the plane, you’ll need to contact your airline directly. Airlines are responsible for all items lost onboard or in their lounges. Most have service desks or representatives at the airport.
Visit your airline’s baggage services counter, typically near baggage claim, or check their website for specific procedures.
Common Places Where Items Are Lost at Sydney Airport
Travelers often misplace items in these areas:
- Security checkpoints: phones, belts, wallets, laptops often left in trays
- Departure lounges and boarding gates: jackets, books, and electronics
- Restrooms: glasses, toiletries, and travel accessories
- Shops and restaurants: bags or small purchases frequently forgotten
- Shuttle buses or transfer zones: phones or small bags left behind
Providing a time frame and specific location can help staff locate your item more efficiently.
How Best to File a Lost Property Report
When reporting your lost item, include as many details as possible:
- Description of the item (color, brand, model, special markings)
- Where and when it was likely lost
- Airline, terminal, and flight number if relevant
- Your contact details (email and phone number)
You can report the loss in person at the Lost Property Office or by phone during their opening hours.
What Happens After Reporting?
If your item is found, the Lost Property team will contact you with instructions for pickup. You’ll need to present valid identification to retrieve it.
If you’ve already left Sydney, it may be possible to arrange delivery by courier, at your own cost.
Lost Luggage or Checked Baggage ?
Issues with checked luggage or lost suitcases must be handled directly with your airline or their ground handling partner. The airport’s Lost Property Office does not manage these cases.
Go to the airline’s service desk in the Arrivals Hall to report any baggage-related issue.
If you have lost one or several item(s), you will find information on how to contact a lost and found property service on this page. Contact information following the loss of an item
Name : Sydney Airport - Lost Property Office 
Address : Level three of the T1 International terminalSydney Airport
Sydney NSW 2020, Australia
Phone number : +61 2 9667 9111 
Opening hours : Monday to friday 8:00 am to 4:00 pm 
Website : https://www.sydneyairport.com.au/contact-us/visitingsyd/lostproperty#
List of the main items found
- Lost Personal Items : Keys, ID, Passport, Wallet, Documents, Badge, Licence (...)
- Lost Electronics : Phone, Tablet, Device charger, Camera, Laptop, Headphones (...)
- Lost Accessories : Purse, Bag, Backpack, Sunglasses, Eyeglasses, Jewellery (...)
- Lost Clothing : Gloves, Cap, Hat, Scarf, Sweater, Coat, Vest (...)