Lost and Found Milan Malpensa Airport (MXP)

Have you lost something at Milan Malpensa Airport ? Find out how to report a lost item at Italy’s largest international airport.

Lost and found at the airport

About Milan Malpensa Airport (MXP)

Milan Malpensa Airport is Italy’s largest airport and serves as the main international gateway to Milan and Northern Italy. Located approximately 49 kilometers northwest of Milan’s city center, it operates two terminals handling flights to destinations across Europe, Asia, the Americas, and beyond.

As one of Italy’s busiest airports, Malpensa handles millions of passengers annually. With such high traffic volume through its terminals, it’s natural that personal belongings sometimes get left behind, but a Lost and Found system is in place to help travelers recover their items.

What Should You Do If You’ve Lost Something at Malpensa Airport ?

Losing an item at Milan Malpensa Airport can be stressful, but the airport offers a Lost and Found service to assist travelers in recovering their personal belongings. Whether your item was misplaced at security, in a terminal area, or at a café, here’s what you need to know.

Have you lost something in Malpensa Airport ? From boarding gates to duty-free shops, personal belongings are left behind every day.

How to report a lost item in Milan Malpensa Airport ?

If you’ve misplaced your item at security, in a terminal area, or during your flight, you’ll find practical guidance below on how to report your loss and increase your chances of recovery.

To maximize the chances of retrieving your item, be as specific and detailed as possible when filing your report. Include:

  • A full description of the item (color, brand, model, unique features)
  • The location and time it may have been lost
  • Your airline, terminal, and flight number if relevant
  • Contact details such as your email address and phone number

You can also complete and send in the Lost Item Report Form on our platform so that our team can assist you in reporting your lost item(s).

Report a lost item at Milan Malpensa airport (MXP) on our platform

Lost something in the airport ?

If you lost your item within the airport facilities (waiting areas, restrooms, shops, baggage claim), contact the Milan Malpensa Airport Lost and Found Office.

Lost and Found Service

  • Address: Arrivals zone, 21010 Ferno, Province of Varese
  • Phone: +39 35 326297
  • Opening hours: Monday-Friday 9:00 am to 12:00 pm and 2:00-5:00 pm

Item(s) lost on the plane

If you left something onboard, you’ll need to reach out to your airline directly or their dedicated Lost and Found contact. The airport Lost and Found does not handle items left on aircraft.

Most Common Items Lost at Malpensa

According to lost and found statistics, the most frequently misplaced items at airports include cell phones, passports, laptops, wallets, and jackets. At Milan Malpensa, travelers often leave behind:

  • Electronics (phones, tablets, chargers, headphones)
  • Travel documents (passports, boarding passes, ID cards)
  • Clothing items (jackets, scarves, hats)
  • Personal accessories (glasses, watches, jewelry)
  • Books and reading materials

Where Do People Lose Items at MXP ?

Travelers most frequently lose items in the following areas:

  • Security Checkpoints – Items such as belts, phones, wallets, and laptops are often left in trays
  • Boarding Gates and Waiting Areas – Books, jackets, and electronic devices are easily forgotten when boarding
  • Restrooms – Personal items such as glasses, cosmetics, or travel accessories are often reported missing here
  • Shops, Restaurants, and Cafés – Bags or small items may be forgotten after dining or shopping
  • Baggage Claim Area – Small personal items can be overlooked when collecting luggage

If you remember the approximate time and place you lost the item, this information can be very helpful when contacting the Lost and Found office.

Claiming Your Lost Property

If your item is found, you will be contacted with instructions on how to retrieve it. You’ll need a valid form of ID to claim your property. For international travelers who have already left Italy, it may be possible to arrange delivery by courier, though shipping fees will apply.

Lost Luggage or Item Left on the Plane ?

If you’ve lost your checked baggage or left something on the aircraft, this must be handled directly through your airline or their ground handling service. The airport’s Lost and Found office does not manage items left onboard or issues with checked luggage.

Airline baggage service counters are located in the arrival halls near baggage claim, and each carrier will have a designated contact point for baggage inquiries.

Lost-Found.org

Information Last Updated On :

Lost found airport Milan
lost items If you have lost one or several item(s), you will find information on how to contact a lost and found property service on this page.
 

Contact information following the loss of an item

info lost and found Name : Lost and found service
adress lost and found Address : Arrivals zone
21010 Ferno
Province of Varese

phone number lost and found Phone number : +39 35 326297
opening hours lost property Opening hours : Monday-friday 9:00 am to 12:00 pm and 2:00-5:00 pm
website adress lost and found Website : https://www.milanbergamoairport.it/it/oggetti-smarriti/#:~:text=Se%20perdete%20un%20oggetto%20in,le%20caratteristiche%20dell'oggetto%20smarrito.

List of the main items found

  • Lost Personal Items : Keys, ID, Passport, Wallet, Documents, Badge, Licence (...)
  • Lost Electronics : Phone, Tablet, Device charger, Camera, Laptop, Headphones (...)
  • Lost Accessories : Purse, Bag, Backpack, Sunglasses, Eyeglasses, Jewellery (...)
  • Lost Clothing : Gloves, Cap, Hat, Scarf, Sweater, Coat, Vest (...)

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