Lost and Found Oslo-Gardermoen Airport (OSL)

Have you lost something at Oslo Airport ? Find out how to report a lost item at Norway’s largest and busiest airport.

About Oslo-Gardermoen Airport (OSL)

Oslo Airport, Gardermoen, is Norway’s main international airport and the country’s largest aviation hub. Located approximately 47 kilometers northeast of Oslo in the municipality of Ullensaker, the airport serves as the primary gateway to Norway for international travelers and the main hub for domestic flights throughout the country.

Handling over 28 million passengers annually, Oslo Airport connects Norway to destinations across Europe, Asia, and North America. With such significant passenger volume, personal items inevitably get left behind. The airport maintains a comprehensive Lost and Found service to help travelers recover their belongings.

What Should You Do If You’ve Lost Something at Oslo Airport ?

Losing an item at Oslo-Gardermoen Airport can be stressful, particularly if you’re continuing your journey to other parts of Norway or heading home. The airport operates a Lost and Found Office with extended daily hours to assist travelers in recovering their personal items. Whether your item was misplaced at security, in the Schengen/non-Schengen transit areas, or at a restaurant, here’s what you need to know.

Have you lost something in Oslo Airport ? From the departures area to arrival halls, personal belongings are left behind regularly.

How to report a lost item in Oslo-Gardermoen Airport ?

If you’ve misplaced your item somewhere in the airport, the guidance below will help you report your loss effectively. Oslo Airport’s Lost and Found Office operates extended hours to accommodate the airport’s busy schedule.

When reporting a lost item, provide detailed information:

• A complete description of the item (color, brand, model, distinguishing features)
• The specific location where it may have been lost and the approximate time
• Your airline, flight number, and gate information
• Your contact details including phone number and email address

You can also complete and send in the Lost Item Report Form on our platform so that our team can assist you in reporting your lost item(s).

Lost something in the airport ?

If you lost your item within the airport facilities (departures area, security, waiting areas, shops, restaurants, arrival hall, baggage claim), contact the Oslo Airport Lost and Found Office.

Oslo Airport – Lost and Found Office

• Address: Departures area, Oslo Airport, Edvard Munchs veg, 2061 Gardermoen
• Phone: +47 64 81 34 77
• Opening hours: Monday-Sunday 6:00 am to 10:00 pm

The office is conveniently located in the departures area and operates daily with extended hours to assist travelers throughout the airport’s operating day.

Item(s) lost on the plane

If you left something onboard your aircraft, you must contact your airline directly. The airport Lost and Found Office does not manage items left on planes. Each airline maintains its own lost and found procedures for onboard items.

Are airlines responsible for lost items ?

Airlines are generally responsible for items left onboard their aircraft, but not for items lost in airport terminal areas. If you’ve left something on a plane, the airline’s responsibility is to check the aircraft and coordinate with cleaning crews. However, success depends on quick reporting and whether the item was found before the aircraft’s next rotation.

What happens to lost property at Oslo Airport ?

Items found at Oslo Airport are collected and stored at the Lost and Found Office. According to Norwegian regulations, found items are typically held for a specific retention period. Items that remain unclaimed may be handled according to local procedures, which may include donation to charity or disposal. Travel documents like passports are usually retained longer and forwarded to the appropriate embassy or consulate.

Common Places Where Items Are Lost at OSL

Travelers most frequently lose items in these locations:

• Security Screening Areas – Electronics, belts, wallets, and winter accessories left in bins
• Gate Seating Areas – Chargers, books, and personal items forgotten during boarding
• Transit Areas – Items left behind when rushing between Schengen and non-Schengen zones
• Restaurants and Cafés – Phones, tablets, or bags left at tables
• Duty-Free Shopping – Shopping bags or purchases left at counters
• Arrival Hall and Baggage Claim – Small items overlooked while collecting luggage

Winter items like gloves, scarves, and hats are particularly common lost items during Norway’s cold season.

Norwegian Travel Considerations

For travelers in Norway:

• Winter clothing items (gloves, hats, scarves) are frequently lost
• Report losses quickly, especially if continuing to other Norwegian cities
• The airport serves both domestic and international flights, so note which area you were in
• Keep the Lost and Found phone number handy during your Norway trip
• For tourists leaving Norway, arrange courier delivery if items are found (fees apply)

How to get lost items from the airport ?

If your item is found:

1. The Lost and Found Office will contact you using your report information
2. Visit the office in the departures area with valid photo identification
3. The office is open from 6:00 am to 10:00 pm daily
4. Provide your report reference and detailed item description
5. For travelers who have left Norway, discuss courier options with the office

Courier delivery internationally can be expensive, so claiming items in person is preferable if you’re still in the Oslo region.

Statistics on Airport Lost Items

According to lost and found statistics:

• Approximately 70% of items lost in airports are returned to their owners
• The most commonly lost items include phones, passports, and laptops
• JFK airport in New York has over 30,000 items reported lost monthly, showing the scale of the issue globally
• Quick reporting significantly increases recovery chances

Claiming Your Lost Property

When claiming your property:

• Bring valid government-issued photo identification (passport or national ID)
• Have your report reference number ready
• Be prepared to describe the item in detail to verify ownership
• Bring proof of travel (boarding pass, ticket) if requested

Lost Luggage or Item Left on the Plane ?

For different types of losses:

• Checked Baggage Issues – Report immediately to your airline’s baggage services
• Items Left on Aircraft – Contact your airline directly, not the airport Lost and Found
• Items Lost in Terminal Areas – Contact the Oslo Airport Lost and Found Office

Airline baggage desks are located in the arrival hall near baggage claim areas.

If you have lost one or several item(s), you will find information on how to contact a lost and found property service on this page.
 

Contact information following the loss of an item

Name : Oslo Airport - Lost and Found Office
Address : Departures area
Oslo Airport
Edvard Munchs veg
2061 Gardermoen

Phone number : +47 64 81 34 77
Opening hours : Monday-sunday 6:00 am to 10:00 pm
Website : https://avinor.no/en/airport/oslo-airport/plan-your-trip/lost-and-found/

List of the main items found

• Lost Personal Items : Keys, ID, Passport, Wallet, Documents, Badge, Licence (...)
• Lost Electronics : Phone, Tablet, Device charger, Camera, Laptop, Headphones (...)
• Lost Accessories : Purse, Bag, Backpack, Sunglasses, Eyeglasses, Jewellery (...)
• Lost Clothing : Gloves, Cap, Hat, Scarf, Sweater, Coat, Vest (...)

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