Lost and Found Porto-Francisco Sá-Carneiro Airport (OPO)

Have you lost something at Porto Airport ? Find out how to report a lost item at Francisco Sá Carneiro Airport.

About Porto Airport (OPO)

Francisco Sá Carneiro Airport is Portugal’s second-busiest airport and serves the Porto metropolitan area and northern Portugal. Located in Maia, approximately 11 kilometers northwest of Porto city center, the airport handles domestic and international flights connecting northern Portugal to destinations across Europe and beyond.

As a major gateway to Porto’s historic center, Douro Valley wine region, and northern Portugal’s attractions, the airport serves significant tourist and business traffic. Personal items frequently get left behind, and the airport maintains a 24/7 Lost and Found service operated by PSP (Public Security Police).

What Should You Do If You’ve Lost Something at Porto Airport ?

Losing an item at Porto Airport can disrupt your travel plans, but the airport operates a 24/7 Lost and Found service to assist travelers at any time. Whether your item was misplaced at security, in the terminal, or at one of the airport’s facilities, here’s what you need to know.

Have you lost something in Porto Airport ? From security checkpoints to boarding gates, personal belongings are left behind regularly.

How to report a lost item in Porto Airport ?

Whether you’ve lost your item at security, in the terminal area, or during your journey, the following information will help you report your loss effectively.

You can also complete and send in the Lost Item Report Form on our platform so that our team can assist you in reporting your lost item(s).

Items lost inside the airport

If your item was lost in the public areas, security checkpoints, shops, restaurants, or gate areas of Porto Airport, contact the PSP Lost and Found service.

Location : Before security arrivals, ground floor, north end, Porto Airport, 4470-558 Maia

Operating hours : Monday-Sunday 24/7

The service operates around the clock, allowing you to report lost items at any time of day or night.

Items lost onboard the plane

For personal belongings left onboard during the flight, you should contact your airline’s lost property service directly.

After passengers disembark, planes are cleaned and swept for lost items before taking off for their next flight. Found items are most frequently left at the flight’s destination airport, but can sometimes be missed by staff and follow the plane to a different airport.

Common Areas Where Items Are Lost at OPO

Travelers often misplace items in these locations :

Security Checkpoints : Electronics, belts, wallets, and watches are commonly left in screening trays.

Gate Seating Areas : Books, jackets, chargers, and personal items are frequently forgotten during boarding.

Restaurants and Cafés : Phones, tablets, or bags may be left on tables, especially in the food court areas.

Shops and Duty-Free : Personal items set down while browsing Portuguese wines and port, or forgotten at checkout.

Restrooms : Personal care items like glasses, cosmetics, or small accessories can be misplaced.

Baggage Claim : Small items may be overlooked while collecting luggage.

Providing accurate details about where and when you lost your item will improve the chances of recovery.

Tips to Efficiently Report a Lost Item at Porto Airport

To report a lost item at Porto Airport, you should :

• Provide a detailed description of the item, including color, brand, size, and any distinguishing marks.
• Specify the approximate location and time the item was lost.
• Share your contact details (email and phone number).
• Include relevant flight information, if applicable.

The 24/7 availability means you can report your loss immediately, regardless of when you discover it.

How Long Does It Usually Take to Hear Back ?

Response times may vary depending on volume, but most inquiries receive a reply within a few working days. The 24-hour operation ensures your report can be filed immediately, which improves recovery chances.

Where to Claim Your Lost Property

If your item is found, you will be contacted with instructions on how to retrieve it. You’ll need a valid form of ID.

Visit the PSP Lost and Found office located before security on the ground floor (north end of arrivals). The 24/7 operation means you can collect items at any time. For travelers who have already left Portugal, courier delivery may be arranged (fees apply).

Can You Recover Your Item After Leaving Portugal ?

Yes. If your lost property is found after your departure, arrangements can usually be made for shipping. Coordinate with the PSP Lost and Found office for specific procedures. International shipping fees can be substantial, so consider the item’s value.

Lost Luggage or Item Left on the Plane ?

If you’ve lost your checked baggage or left something on the aircraft, this must be handled directly through your airline or their ground handling service. The PSP Lost and Found does not manage items left onboard or issues with checked luggage.

Airline baggage service counters are located in the arrival hall near baggage claim, and each carrier will have a designated contact.

If you have lost one or several item(s), you will find information on how to contact a lost and found property service on this page.
 

Contact information following the loss of an item

Name : PSP-Public Security Police-Lost and Found
Address : Before security arrivals, ground floor, north end
Porto airport
4470-558 Maia

Phone number : +351 229 400 693
Opening hours : Monday-sunday 24:24
Website : https://www.aeroportoporto.pt/en/opo/passenger-guide/baggage/baggage-issues

List of the main items found

• Lost Personal Items : Keys, ID, Passport, Wallet, Documents, Badge, Licence (...)
• Lost Electronics : Phone, Tablet, Device charger, Camera, Laptop, Headphones (...)
• Lost Accessories : Purse, Bag, Backpack, Sunglasses, Eyeglasses, Jewellery (...)
• Lost Clothing : Gloves, Cap, Hat, Scarf, Sweater, Coat, Vest (...)

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