Lost and Found Stockholm-Arlanda Airport (ARN)

Have you lost something at Stockholm-Arlanda Airport ? Find out how to report a lost item at Sweden’s largest and busiest airport.

About Stockholm-Arlanda Airport (ARN)

Stockholm-Arlanda Airport is Sweden’s largest airport and the primary gateway to Stockholm and Sweden. Located approximately 37 kilometers north of Stockholm city center in Sigtuna Municipality, the airport operates four terminals (Terminals 2, 3, 4, and 5) serving domestic, European, and intercontinental flights.

As Scandinavia’s third-busiest airport, Arlanda handles over 25 million passengers annually. With such significant passenger volume and the airport serving as a major hub for Scandinavian Airlines (SAS) and other carriers, personal items frequently get left behind. The airport maintains a Lost Property service operated by Bagport Sweden with extensive daily hours.

What Should You Do If You’ve Lost Something at Arlanda Airport ?

Losing an item at Stockholm-Arlanda Airport can be stressful, especially if you’re continuing your journey through Scandinavia or heading home. The airport operates a Lost Property service through Bagport Sweden with extensive daily hours to assist travelers. Whether your item was misplaced at security, in a terminal, or at one of the airport’s many facilities, here’s what you need to know.

How to report a lost item at Stockholm-Arlanda Airport ?

If you’ve misplaced your item somewhere in the airport, the information below will guide you through reporting your loss. The Lost Property service operates extensive hours covering nearly all of the airport’s operating day.

When filing your report, provide comprehensive details:

• A detailed description of the item (color, brand, model, serial numbers, unique features)
• The specific terminal (2, 3, 4, or 5) and location where it may have been lost
• The approximate time it was lost
• Your airline, flight number, and gate information
• Your contact information including phone number and email address

You can also complete and send in the Lost Item Report Form on our platform so that our team can assist you in reporting your lost item(s).

Lost something in the airport ?

If you lost your item within the airport facilities (check-in area, security screening, waiting areas, shops, restaurants, baggage claim), contact the Stockholm Airport Bagport Sweden Lost Property service.

Stockholm Airport – Bagport Sweden Lost Property

• Address: Stockholm Arlanda International Airport, Terminals 2-3-4-5, 190 60 Arlandastad
• Phone: +46 10 410 02 00
• Opening hours: Monday-Sunday 5:00 am to 11:00 pm

The Lost Property service, operated by Bagport Sweden, has extensive daily hours covering nearly all flight operations at the airport.

Item(s) lost on the plane

If you left something onboard your aircraft, you must contact your airline directly, not Bagport Sweden Lost Property. Airlines are responsible for items left on planes. Each airline has its own lost property procedures.

Arlanda’s Four-Terminal Structure

Understanding the terminal layout is crucial for reporting:

Terminal 2:

• Primarily non-Schengen international flights
• Long-haul intercontinental destinations
• Extensive duty-free shopping
• Immigration and customs facilities for non-EU arrivals

Terminal 3:

• Charter flights
• Some low-cost carriers
• Connected to Terminal 2
• Shares some facilities with T2

Terminal 4:

• Budget and low-cost carriers
• Domestic and European flights
• Separate building from Terminals 2/3
• More compact layout

Terminal 5:

• SAS (Scandinavian Airlines) hub
• Star Alliance carriers
• Domestic and international flights
• Largest terminal with most extensive facilities
• Premium lounges and services

SkyCity:

• Central area between terminals
• Hotels (Clarion, Radisson Blu)
• Restaurants and shops accessible without security
• Conference facilities
• Common loss point for early arrivals or overnight stays

Arlanda Express Station:

• High-speed train to Stockholm city center (20 minutes)
• Separate dedicated station area
• Items lost here may need separate reporting
• Check with Arlanda Express and airport Lost Property

Common Places Where Items Are Lost at ARN

Security Checkpoints:

• Multiple security areas across four terminals
• Electronic devices removed for screening
• Winter accessories (Sweden’s climate means layers)
• Belts, watches, and jewelry
• Liquids bags after inspection

SAS Lounges (Terminal 5):

• Domestic and international lounges
• SAS Gold Lounge, Business Lounge
• Comfortable seating for premium passengers
• Shower facilities and rest areas
• Workstations where laptops are forgotten
• Business travelers’ items frequently left

Shopping Areas:

• Extensive duty-free in Terminal 2
• Swedish design stores (Svenskt Tenn, Nordic brands)
• Multiple shopping bags compound loss risk
• Personal items set down while browsing
• Fitting rooms in clothing stores

Restaurants and Swedish Cafés:

• Traditional fika (Swedish coffee break) culture
• Phones and tablets left on tables
• Shopping bags under tables
• Newspapers and magazines (Swedes love reading)
• Charging cables in power points

SkyCity Hotels and Facilities:

• Clarion Hotel and Radisson Blu
• Conference rooms and meeting facilities
• Restaurants outside security
• Items left by overnight guests or conference attendees
• Early arrivals storing bags

Gate Seating Areas:

• Long distances in Terminal 5
• Comfortable seating with power points
• Magazines and books in seat pockets
• Jackets on seat backs
• Items under seats

Arlanda Express Platform:

• High-speed train station
• Platform benches and waiting areas
• Ticket machines and service areas
• Rush to catch train means forgotten items

Major Airlines at Arlanda:

• SAS (Scandinavian Airlines) : Major presence, customer service desks in Terminal 5
• Norwegian Airlines : Budget carrier, check for airport presence
• Other European Carriers: Terminal-specific locations
• Intercontinental Carriers: Terminal 2 arrivals area

Lost Luggage or Item Left on the Plane ?

For different types of losses:

• Checked Baggage Issues – Report to your airline’s baggage services desk in arrivals immediately
• Items Lost in Terminal – Contact Bagport Sweden Lost Property
• Items Left on Aircraft – Contact your airline directly, not Bagport
• Items Lost on Arlanda Express – Contact Arlanda Express service and Bagport

Each type has different procedures and responsible parties.

If you have lost one or several item(s), you will find information on how to contact a lost and found property service on this page.
 

Contact information following the loss of an item

Name : Stockholm Airport - Bagport Sweden Lost Property
Address : Stockholm Arlanda International Airport
Terminal 2 - 3 - 4 - 5
190 60 Arlandastad

Phone number : +46 10 410 02 00
Opening hours : Monday-sunday 5:00 am to 11:00 pm
Website : https://www.swedavia.com/arlanda/service/lost-found/#gref

List of the main items found

• Lost Personal Items : Keys, ID, Passport, Wallet, Documents, Badge, Licence (...)
• Lost Electronics : Phone, Tablet, Device charger, Camera, Laptop, Headphones (...)
• Lost Accessories : Purse, Bag, Backpack, Sunglasses, Eyeglasses, Jewellery (...)
• Lost Clothing : Gloves, Cap, Hat, Scarf, Sweater, Coat, Vest (...)

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