Have you lost a personal item while travelling with ANA All Nippon Airways ? Every day, items are left behind by passengers travelling with ANA. Here’s what happens to lost items and how you can report your lost property.
What happens to lost property on an ANA flight ?
Items are collected by the cabin crew and turned over to Lost and Found at the arrival airport.
Can you recover lost items from an ANA flight ?
Yes. The faster you report the loss with precise information, the better the chances.
Do airlines actually look for lost items ?
Yes. ANA cooperates with airport authorities to help passengers recover their items.
How to report a lost item onboard an ANA flight ?
If you’ve lost an item during your trip with ANA, our team is here to assist you.
Lost items while travelling with ANA are submitted to different agencies based on where they were found. You can complete and send in the Lost Item Report Form on our platform so that our team can assist you in locating your lost item(s).
The Lost Property service for ANA is based at:
Haneda Airport, Terminal 2
Tokyo, Japan
Open 24 hours a day
You can contact the team at: +81 3 5757 8111
How long does ANA keep found property ?
Typically 30 to 90 days, depending on the airport.
Airports served by ANA Lost and Found services:
- Tokyo Haneda Airport (HND) — Main hub
- Tokyo Narita Airport (NRT)
- Osaka Kansai International Airport (KIX)
- Sapporo New Chitose Airport (CTS)
- Fukuoka Airport (FUK)
Handling high-value or sensitive items:
Passports, jewelry, electronics, and wallets are handled with special care. Always provide precise identifying details when submitting your lost report.
If you have lost one or several item(s), you will find information on how to contact a lost and found property service on this page. Contact information following the loss of an item
Name : ANA Lost and Found 
Address : Narita International Airport
Narita
Chiba
Japan 
Phone number : +81 3 6735 1000 
Opening hours : 24/7 
Website : https://www.ana.co.jp/en/jp/guide/boarding-procedures/baggage/international/inquiry/
List of the main items found
- Lost Personal Items : Keys, ID, Passport, Wallet, Documents, Badge, Licence (...)
- Lost Electronics : Phone, Tablet, Device charger, Camera, Laptop, Headphones (...)
- Lost Accessories : Purse, Bag, Backpack, Sunglasses, Eyeglasses, Jewellery (...)
- Lost Clothing : Gloves, Cap, Hat, Scarf, Sweater, Coat, Vest (...)