Lost and Found Austin-Bergstrom International Airport (AUS)

Have you lost something at Austin-Bergstrom International Airport ? Find out how to report a lost item at Texas’s second-busiest airport.

About Austin-Bergstrom International Airport

Austin-Bergstrom International Airport (AUS) is the main airport serving Austin, Texas, and the greater Central Texas region. Located approximately 8 kilometers southeast of downtown Austin on the site of the former Bergstrom Air Force Base, the airport has seen extraordinary growth over the past decade, reflecting Austin’s rapid population expansion and its emergence as a major technology and business hub. AUS handled over 17 million passengers in recent years, with continued growth projected.

The airport serves as a focus city for Southwest Airlines and is served by American, Delta, United, Spirit Airlines, Frontier Airlines, and a growing number of international carriers. Austin attracts significant tourism traffic tied to events including South by Southwest (SXSW), Austin City Limits Music Festival, and Formula One racing at Circuit of the Americas, creating seasonal surges that make the airport extremely busy. A major expansion programme added new gates and terminal space to accommodate rising demand, but the airport remains busy at most times of the year. Personal items are frequently left at security checkpoints and in gate areas during high-traffic periods.

What Should You Do If You’ve Lost Something at AUS ?

If you are still in the terminal when you notice the loss, report it to airport staff or the information desk immediately. During major events such as SXSW or ACL, staffing is increased across the terminal.

Austin-Bergstrom’s lost property office operates daily and is open seven days a week, which makes reporting straightforward regardless of when the item was lost.

How to Report a Lost Item at Austin Airport

Contact the Austin-Bergstrom lost property service during opening hours. Provide the date and time, the specific gate or area of the terminal, your flight details, and a full description of the item. Our platform can also assist you with filing and tracking your report. You can submit a report through our platform, so our team can help you get in contact with the correct lost property office.

Items Lost at Security or on an Aircraft

Items left at TSA security checkpoints should be reported to TSA directly, as they manage checkpoint found property through a separate system. Items left on board a Southwest, American, Delta, or other flight should be reported to the airline’s baggage services team.

Common loss locations at AUS include the security screening lanes, the Barbara Jordan Terminal gate areas, the food and retail outlets, and the baggage claim area on the ground floor.

Tips to Efficiently Report a Lost Item

• Note the specific gate or terminal area where the item was last seen
• Include your airline, flight number, and departure time
• Describe the item in detail, including colour, brand, and any identifiers
• Include your contact details so the team can reach you quickly
• If lost during a major event period, report promptly as the terminal processes a large volume of items

Contact the Austin-Bergstrom Lost Property Office

Austin-Bergstrom International Airport Lost Property

Address : Austin-Bergstrom International Airport
Austin
USA

Opening hours : Daily, 8:00 AM to 4:00 PM

The office is open seven days a week. For items lost outside office hours, report via our platform and the team will follow up when the office reopens.

Can You Recover Your Item After Leaving Austin ?

Yes. Austin-Bergstrom’s seven-day service makes follow-up possible throughout the week. If you’ve already left Texas, contact the office during opening hours. For items left on a flight, contact the airline in addition to the airport. High-value items such as laptops, passports, or medical equipment should be flagged as urgent when filing the report.

If you have lost one or several item(s), you will find information on how to contact a lost and found property service on this page.
 

Contact information following the loss of an item

Name : Austin-Bergstrom International Airport Lost Property
Address : Austin-Bergstrom International Airport
Austin
USA
Phone number : 512-530-5678  or 512-530-2242
Opening hours : Daily, 8:00 AM to 4:00 PM
Website : https://www.flyaustin.com/lost-and-found-airport

List of the main items found

• Lost Personal Items : Keys, ID, Passport, Wallet, Documents, Badge, Licence (...)
• Lost Electronics : Phone, Tablet, Device charger, Camera, Laptop, Headphones (...)
• Lost Accessories : Purse, Bag, Backpack, Sunglasses, Eyeglasses, Jewellery (...)
• Lost Clothing : Gloves, Cap, Hat, Scarf, Sweater, Coat, Vest (...)

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