Lost and Found Bergamo Airport (BGY)

Have you lost something at Bergamo Airport ? Find out how to report a lost item at one of northern Italy’s busiest low-cost hubs.

About Bergamo Airport

Milan Bergamo Airport, officially known as Il Caravaggio International Airport (BGY), is located in Orio al Serio near Bergamo, approximately 45 kilometres east of Milan city centre and 4 kilometres from Bergamo. Despite its distance from Milan, it ranks among Italy’s top five busiest airports and is one of Ryanair’s key European bases, serving millions of passengers each year on routes to destinations throughout Europe, North Africa, and the Middle East.

The airport operates a single passenger terminal that handles both departures and arrivals. It is a predominantly low-cost carrier airport, with Ryanair and Wizz Air accounting for a large share of traffic alongside carriers such as easyJet, Volotea, and Neos. The volume of passengers and the high pace of low-cost operations mean that items are regularly left at security checkpoints, in the departure hall, and at boarding gates. The lost property office operates weekday hours only, so the timing of your report matters.

What Should You Do If You’ve Lost Something at Bergamo Airport ?

If you are still in the terminal, go to the information desk or report directly to security staff. For items left at security screening, alert the screening team before you pass into the airside zone this is the fastest way to recover items at the checkpoint.

If you have already left the airport or are back home, contact the lost property office during weekday hours. Filing a report as early as possible, with a clear description, gives the best chance of recovery before unclaimed items are processed.

How to Report a Lost Item at Bergamo Airport

Call or visit the lost property office Monday to Friday between 9:00 AM and 4:00 PM. Have your flight number, date of travel, and a detailed description of the item ready. Specify the area of the terminal where you last had the item security lane, departure gate, café, or restroom.

You can also submit a report through our platform and our team will follow up with the airport on your behalf.

Items Lost at Bergamo Airport

Bergamo Airport Lost Property Office

Address : Via Aeroporto 13
24050 Orio al Serio BG
Italy

Opening hours : Monday to Friday: 9:00 AM to 4:00 PM

The office is closed on weekends. Items found on Saturday or Sunday are held securely and available from Monday morning.

Items Lost on Your Aircraft

If you left something onboard your flight you should contact your airline directly, as airlines manage items found on their aircraft separately from the airport lost property service. Ryanair, Wizz Air, easyJet, and other carriers at Bergamo each manage onboard lost property independently. Contact your airline’s baggage services department with your booking reference, seat number, and date of travel.

Common Areas Where Items Are Lost at Bergamo Airport

• Security screening trays phones, tablets, laptops, and jewellery
• Boarding gate queues in the departure hall
• Airport bars, restaurants, and food kiosks
• Restrooms near the departure area
• Check-in zone and self-service bag drop
• Arrivals baggage hall and reclaim belts
• Bus stops and car park areas outside the terminal

Tips to Report a Lost Item Efficiently

• Act on the first weekday after your travel the sooner the report, the better
• Note the time you passed through security or sat at the gate
• Describe the item precisely brand, model, colour, and any personalisation
• For electronics, note the serial number if you have it
• If you lost a document (passport, driving licence), also report to local police

Where to Collect Your Lost Property

Items that are found and confirmed are held at the lost property office. If you are no longer in Italy, the office can assist with arranging courier delivery discuss this directly when you make contact. Italian courier services can dispatch internationally, though fees apply.

Can You Recover Your Item After Leaving Italy ?

Recovery from abroad is possible and relatively common for Bergamo given the high proportion of international budget travellers. The airport staff can hold your item while you arrange collection through a local contact or a courier service from Orio al Serio.

For high-value items like laptops or cameras, international shipping is generally worthwhile. Contact the lost property office Monday to Friday, 9:00 AM to 4:00 PM, to discuss the options.

Lost Property on Your Flight

Items left on the aircraft are handled by the airline, not the airport. Contact Ryanair, Wizz Air, or your specific carrier’s baggage department with your booking reference and seat number. Each airline has its own process and timeline for onboard lost property claims.

Bergamo Airport’s lost property office operates weekdays from 9:00 AM to 4:00 PM. Report your loss early in the week with precise details the team at Orio al Serio handles a large number of enquiries and specific descriptions help your case stand out.

If you have lost one or several item(s), you will find information on how to contact a lost and found property service on this page.
 

Contact information following the loss of an item

Name : Bergamo Airport Lost Property Office
Address : Via Aeroporto 13
24050 Orio al Serio BG
Italy
Phone number : +39 035 326323
Opening hours : Monday to Friday: 9:00 AM - 4:00 PM
Website : https://www.milanbergamoairport.it/en/contact-us/

List of the main items found

• Lost Personal Items : Keys, ID, Passport, Wallet, Documents, Badge, Licence (...)
• Lost Electronics : Phone, Tablet, Device charger, Camera, Laptop, Headphones (...)
• Lost Accessories : Purse, Bag, Backpack, Sunglasses, Eyeglasses, Jewellery (...)
• Lost Clothing : Gloves, Cap, Hat, Scarf, Sweater, Coat, Vest (...)

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