Lost and Found Berlin Brandenburg Airport (BER)

Have you lost something in Berlin Brandenburg Airport ? From boarding gates to coffee counters, belongings are left behind every day.

Lost and found at the airport

How to report a lost item in Berlin Willy-Brandt Airport?

Whether you’ve misplaced your item at security, in a terminal area, or during your flight, this page gives you practical guidance on how to report your loss.

To report a lost item at Berlin Brandenburg airport, you can complete and send in the Lost Item Report Form on our platform so that our team can assist you in locating your lost item(s).

Follow these steps:

Select Location and Date : Specify where the item was lost and the date.

When specifying the location of loss (or where you think you lost your item), try to be as precise as possible. Don’t forget to mention the area of the airport (at security, in duty free, which terminal…) as well as your flight number.

Category and Description : Choose the category and color(s) of the lost item. Provide additional details if necessary.

Contact Information : Fill in your contact details and submit the form.

You will be notified via text or email if your item is found. It may take up to two or three weeks for lost items to be processed, though most are located within two weeks.

Report a lost item at Berlin Brandenburg airport (BER) on our platform

Lost something in the airport?

If you lost your item within the airport facilities (waiting areas, restrooms, shops…), contact the Berlin Brandenburg Airport Lost & Found.

The Lost Property Office is located at:

Terminal 1, Level E0, Arrival Area, Berlin Brandenburg Airport (BER)

The office is open daily from 6:00 a.m. to 10:00 p.m.

You can reach them by phone at: +49 (0)30 6091 60910

Item(s) lost on the plane

If you left something onboard, you’ll need to reach out to your airline’s ground handler or their dedicated Lost and Found contact.

Recent Lost Items while travelling through Berlin Airport

Berlin Brandenberg airport lost items
lost items If you have lost one or several item(s), you will find information on how to contact a lost and found property service on this page.
 

Contact information following the loss of an item

info lost and found Name : Berlin Brandenburg Airport (BER) Lost & Found
adress lost and found Address : Terminal 1, Level E0, Arrival area
Melli-Beese-Ring 1, 12529 Schönefel, Germany
phone number lost and found Phone number : +49 (0)30 6091 60910
opening hours lost property Opening hours : Daily from 6:00 a.m. to 10:00 p.m.
website adress lost and found Website : https://ber.berlin-airport.de/en/orientation/lost-property.html

List of the main items found

  • Lost Personal Items : Keys, ID, Passport, Wallet, Documents, Badge, Licence (...)
  • Lost Electronics : Phone, Tablet, Device charger, Camera, Laptop, Headphones (...)
  • Lost Accessories : Purse, Bag, Backpack, Sunglasses, Eyeglasses, Jewellery (...)
  • Lost Clothing : Gloves, Cap, Hat, Scarf, Sweater, Coat, Vest (...)

Other related lost property services