Lost and Found Berlin Brandenburg Airport (BER)

Have you lost something in Berlin Brandenburg Airport ? From boarding gates to coffee counters, belongings are left behind every day.

About Berlin Brandenburg Airport

Berlin Brandenburg Airport (BER), also known as Willy Brandt Airport, is Germany’s third-busiest airport and the primary gateway to the German capital. Opened in October 2020 after years of delays, the airport replaced the former Tegel and Schönefeld airports, consolidating Berlin’s air traffic into a single modern facility located approximately 18 kilometers southeast of Berlin’s city center in Schönefeld, Brandenburg.

Serving over 24 million passengers annually, BER operates as a hub for easyJet and Ryanair, with significant operations by Lufthansa, Eurowings, and numerous international carriers. The airport features two terminals connected by walkways and serves destinations across Europe, the Middle East, North Africa, and beyond. Its strategic location makes it a key European transit point for travelers between Western and Eastern Europe.

With substantial passenger volumes and its role as a major European hub, personal items are regularly lost throughout the terminals, security areas, and the airport’s extensive shopping and dining facilities.

How to report a lost item in Berlin Willy-Brandt Airport ?

Whether you’ve misplaced your item at security, in a terminal area, or during your flight, this page gives you practical guidance on how to report your loss.

To report a lost item at Berlin Brandenburg airport, you can complete and send in the Lost Item Report Form on our platform so that our team can assist you in locating your lost item(s).

Follow these steps:

Select Location and Date : Specify where the item was lost and the date.

When specifying the location of loss (or where you think you lost your item), try to be as precise as possible. Don’t forget to mention the area of the airport (at security, in duty free, which terminal…) as well as your flight number.

Category and Description : Choose the category and color(s) of the lost item. Provide additional details if necessary.

Contact Information : Fill in your contact details and submit the form.

You will be notified via text or email if your item is found. It may take up to two or three weeks for lost items to be processed, though most are located within two weeks.

Lost something in the airport ?

If you lost your item within the airport facilities (waiting areas, restrooms, shops…), contact the Berlin Brandenburg Airport Lost & Found.

The Lost Property Office is located at:

Terminal 1, Level E0, Arrival Area, Berlin Brandenburg Airport (BER)

The office is open daily from 6:00 a.m. to 10:00 p.m.

Item(s) lost on the plane

If you left something onboard, you’ll need to reach out to your airline’s ground handler or their dedicated Lost and Found contact.

Common Areas Where Items Are Lost at BER

Passengers frequently lose items in these locations:

• Security checkpoints in Terminal 1 and Terminal 5
• Gate seating areas throughout both terminals
• Restaurants, cafes, and food courts
• Retail shops and duty-free areas
• Toilets and family facilities
• Baggage claim areas
• S-Bahn and regional train station (report to Deutsche Bahn for train losses)
• Airport parking areas

BER’s relatively new design and clear signage help navigation, but items are still commonly forgotten during security screening and in gate areas.

Tips to Efficiently Report a Lost Item

To report a lost item at Berlin Brandenburg Airport, you should:

• Specify which terminal (Terminal 1 or Terminal 5)
• Provide your flight number and airline
• Note whether you were departing, arriving, or connecting
• Give the approximate time and specific location
• Describe the item in detail with color, brand, and distinguishing features
• Include your contact details (email and phone number)
• Mention if you’ve already left Berlin or Germany

Services are available in German and English. The airport staff can assist in both languages.

Where to Claim Your Lost Property

If your item is found, Berlin Brandenburg Airport will contact you with collection instructions. Items can be collected from the Lost Property Office at Terminal 1, Level E0, Arrival Area during operating hours (daily 6:00 AM to 10:00 PM).

For items found after you’ve left Germany, shipping arrangements may be possible. German postal and courier services (Deutsche Post, DHL) are reliable, though fees apply for domestic and international delivery.

Can You Recover Your Item After Leaving Berlin ?

Yes, recovery after departure is possible. BER can arrange courier delivery through German shipping services, which are known for reliability and efficiency. Shipping within Germany and the European Union is relatively straightforward. International shipping outside Europe is available but more expensive.

For valuable items like electronics or important documents, international recovery is often worthwhile given Germany’s efficient postal system. For easily replaced items, consider shipping costs versus replacement value.

Recent Lost Items Reported at Berlin Brandenburg airport

If you have lost one or several item(s), you will find information on how to contact a lost and found property service on this page.
 

Contact information following the loss of an item

Name : Berlin Brandenburg Airport (BER) Lost & Found
Address : Terminal 1, Level E0, Arrival area
Melli-Beese-Ring 1, 12529 Schönefel, Germany
Phone number : +49 (0)30 6091 60910
Opening hours : Daily from 6:00 a.m. to 10:00 p.m.
Website : https://ber.berlin-airport.de/en/orientation/lost-property.html

List of the main items found

• Lost Personal Items : Keys, ID, Passport, Wallet, Documents, Badge, Licence (...)
• Lost Electronics : Phone, Tablet, Device charger, Camera, Laptop, Headphones (...)
• Lost Accessories : Purse, Bag, Backpack, Sunglasses, Eyeglasses, Jewellery (...)
• Lost Clothing : Gloves, Cap, Hat, Scarf, Sweater, Coat, Vest (...)

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