Lost and Found Florence city

Have you lost something in Florence ? Find out how to report a lost item to the city of Florence lost property office.

About the Florence City Lost Property Office

Florence’s municipal lost property service, the Oggetti Office Trovati, is managed by the City of Florence. The office handles items found in public spaces within the city that have been submitted to municipal authorities, including losses in streets, piazzas, public gardens, and other civic areas. It is the central point of contact for residents and visitors who have lost items in Florence and believe those items may have been handed in to city services.

The office is located at Via Veracini 5 int.5, 50144 Florence. Opening hours are limited and include morning sessions on weekdays plus afternoon sessions on Tuesdays and Thursdays, so planning ahead is important.

What Should You Do If You’ve Lost Something in Florence ?

If you lose something in Florence, start by retracing your steps and checking with the location where the loss occurred. For items found in public spaces and submitted to city authorities, the Oggetti Office Trovati is the correct point of contact. For losses on ATAF or city buses, contact the relevant transport operator. The municipal office covers items found in non-transport public areas.

Florence attracts very high tourist numbers throughout the year, so reporting promptly gives your item the best chance of being identified before the office accumulates a large volume of found objects.

How to Report a Lost Item in Florence

Visit or contact the office at Via Veracini 5 int.5, 50144 Florence. The office is open Monday to Friday from 8:30 AM to 12:30 PM, with additional afternoon hours on Tuesdays and Thursdays from 2:30 PM to 4:00 PM. Provide the date, location, and description of the item along with your contact details.

A Few Key Things to Know About Florence City Lost Property

• Opening hours: Monday to Friday 8:30 AM to 12:30 PM
• Additional afternoon hours on Tuesday and Thursday: 2:30 PM to 4:00 PM
• The office is closed on weekends
• City bus and tram losses should be reported to the relevant operator separately
• Bring identification when visiting to collect an item

Useful Tips to Efficiently Report Your Lost Item(s)

• Visit on a Tuesday or Thursday to have access to the afternoon session if needed
• Report as early in the week as possible
• Provide the exact date, time, and location of the loss
• Describe the item clearly: type, brand, colour, and any identifiable contents
• Leave a working phone number and email address for follow-up

Contact Florence City Lost Property Office

Oggetti Office Trovati – Firenze

Address : Via Veracini n.5 int.5
50144 Florence

Opening hours : Monday to Friday: 8:30 AM to 12:30 PM | Tuesday and Thursday also: 2:30 PM to 4:00 PM

The office is closed on Saturdays and Sundays.

Can You Recover Your Item(s) After Leaving Florence ?

Remote follow-up by phone during opening hours is possible. If you have left Florence, contact the office on a weekday morning or on Tuesday/Thursday afternoon to check whether your item has been logged. If a match is confirmed, arrange for a representative in Florence to collect on your behalf with written authorisation.

If you have lost one or several item(s), you will find information on how to contact a lost and found property service on this page.
 

Contact information following the loss of an item

Name : Oggetti Office trovati-Firenze
Address : Via Veracini n.5 int.5
50144 FLORENCE

Phone number : +39 55-334802
Opening hours : Monday-friday 8:30 am to 12:30 pm
Tuesday & thursday 8:30 am to 12:30 pm and 2:30-4:00 pm
Website : https://servizi.comune.fi.it/servizi/scheda-servizio/oggetti-trovati

List of the main items found

• Lost Personal Items : Keys, ID, Passport, Wallet, Documents, Badge, Licence (...)
• Lost Electronics : Phone, Tablet, Device charger, Camera, Laptop, Headphones (...)
• Lost Accessories : Purse, Bag, Backpack, Sunglasses, Eyeglasses, Jewellery (...)
• Lost Clothing : Gloves, Cap, Hat, Scarf, Sweater, Coat, Vest (...)

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