Lost and Found Kuching International Airport (KCH)

Have you lost your personal item(s) in Kuching International Airport ? Whether you’ve lost your item(s) in the airport or during your flight, our team is here to help you.

About Kuching International Airport (KCH)

Kuching International Airport is the primary airport serving Kuching and the state of Sarawak on the island of Borneo in East Malaysia. Located approximately 11 kilometers south of Kuching city center, the airport serves as the main gateway to Sarawak’s rainforests, national parks, and indigenous cultures.

As the busiest airport in East Malaysia, Kuching International handles significant passenger traffic from both domestic and international routes. Travelers visit to explore Sarawak’s natural wonders, including Bako National Park, Gunung Mulu National Park, and orangutan sanctuaries. With diverse tourist and business traffic, personal items occasionally get left behind. The airport maintains a Lost and Found office to help travelers recover their belongings.

What Should You Do If You’ve Lost Something at Kuching Airport ?

Losing an item at Kuching International Airport can be particularly concerning if you’re heading to remote rainforest areas or preparing for outdoor adventures. The airport operates a Lost and Found office in the International Arrival Hall during business hours to assist travelers in recovering their personal items. Whether your item was misplaced at security, in a terminal area, or at a café, here’s what you need to know.

Have you lost your personal items in Kuching International Airport ? From departure areas to arrival halls, personal belongings are left behind regularly.

How to report a lost item in Kuching International Airport ?

Whether you’ve lost your item in the airport or during your flight, the information below will guide you through reporting your loss and maximizing your chances of recovery.

When reporting a lost item, provide detailed information:

• A complete description of the item (color, brand, model, unique identifiers)
• The specific location where it may have been lost and the approximate time
• Your airline, flight number, and terminal information
• Your contact details including phone number, email address, and accommodation details if staying in Kuching or Sarawak

You can also complete and send in the Lost Item Report Form on our platform so that our team can assist you in reporting your lost item(s).

Report a lost item at Kuching International Airport (KCH) on our platform

Lost something in the airport ?

If you lost your item within the airport facilities (check-in area, security screening, waiting areas, shops, restaurants, arrival hall, baggage claim), contact the Kuching Airport Lost and Found office.

The Kuching Airport Lost and Found office is located at the International Arrival Hall (Ground floor).

You can call the Lost Property office during office hours from 9:00 AM to 5:00 PM.

Try the following number to reach the office : +60 82 454242

Item(s) lost on the plane

If you left something onboard your aircraft, you need to contact your airline directly. The airport Lost and Found office manages items found in the terminal, not onboard aircraft. Each airline has its own procedures for handling items left on planes.

Protecting Items Before Adventure Travel

Many Kuching Airport travelers are heading to remote locations. Here’s how to safeguard belongings:

Before Leaving for Remote Areas:

• Verify you have all essential items (passport, money, medications, electronics) before boarding transport to national parks
• Take photos of valuable equipment (cameras, hiking gear) with serial numbers
• Consider leaving non-essential valuables at your Kuching hotel
• Ensure you have the airport’s contact information saved offline

For Outdoor Adventure Gear:

• Clearly label all equipment with your name and contact information
• Use distinctive colors or markings on common items (water bottles, backpacks)
• Create a packing list and verify against it at each transition
• Keep rental equipment receipts separate from the equipment itself

At the Airport:

• Adventure travelers often carry specialized gear – do a thorough check before leaving any area
• Camera equipment, binoculars, and outdoor gear are easily forgotten in security bins
• Consolidate small items (memory cards, batteries) into one marked case

Statistics show that approximately 43% of lost items are never recovered, making prevention crucial before heading to remote areas where returning to the airport is difficult.

Common Places Where Items Are Lost at KCH

Travelers most frequently lose items in these areas:

• Security Checkpoints – Outdoor gear, cameras, electronics, and accessories left in bins
• International Arrival Hall – Items set down while organizing onward transportation
• Gate Seating Areas – Guidebooks, charging cables, and travel documents forgotten during boarding
• Baggage Claim – Small items overlooked while collecting luggage and adventure gear
• Shops and Cafés – Phones, bags, or purchases left at counters
• Ground Transportation Area – Items dropped while arranging taxis or shuttles to Kuching city

Immediate Steps if You Lose Something

At the Airport:

1. Retrace your steps to the last place you remember having the item
2. Ask staff at that location immediately – security, airline, or retail staff
3. Check with the information counter for guidance
4. File a report at the Lost and Found office if it’s during operating hours
5. Get a reference number for follow-up

After Leaving:

1. Call the Lost and Found office during business hours (9:00 am to 5:00 pm)
2. Provide detailed information about the item and where it was lost
3. If heading to remote areas, provide alternative contact methods
4. Arrange for someone in Kuching to collect the item if found while you’re away
5. Follow up regularly, especially within the first 48 hours

Research indicates that 32% of lost and found items are returned to their owners within 24 hours when properly reported.

Claiming Your Lost Property

If your item is found:

• The Lost and Found office will contact you using your report information
• Visit the office in the International Arrival Hall during operating hours (9:00 am to 5:00 pm)
• Bring valid photo identification (passport or IC)
• Provide detailed description to verify ownership
• Have your report reference number ready
• For travelers who have left Kuching or Sarawak, discuss courier options (fees may apply)

If you’re in a remote area, you may need to arrange for a hotel or tour operator to collect the item on your behalf.

Lost Luggage or Item Left on the Plane ?

For different types of losses:

• Checked Baggage Issues – Report immediately to your airline’s baggage services desk in arrivals
• Items Lost in Terminal – Contact the Kuching Airport Lost and Found office
• Items Left on Aircraft – Contact your airline directly

Each type of loss requires contacting different parties for resolution.

If you have lost one or several item(s), you will find information on how to contact a lost and found property service on this page.
 

Contact information following the loss of an item

Name : Kuching International Airport Lost found
Address : Jalan Lapangan Terbang, 93250 Kuching
Sarawak, Malaysia
Phone number : +60 82 454242
Opening hours : The airport terminal is open every day 24/24 but we recommend to call during office hours from 9:00 AM to 5:00 PM
Website : https://airports.malaysiaairports.com.my/kuching/airport-amenities/services/lost-found

List of the main items found

• Lost Personal Items : Keys, ID, Passport, Wallet, Documents, Badge, Licence (...)
• Lost Electronics : Phone, Tablet, Device charger, Camera, Laptop, Headphones (...)
• Lost Accessories : Purse, Bag, Backpack, Sunglasses, Eyeglasses, Jewellery (...)
• Lost Clothing : Gloves, Cap, Hat, Scarf, Sweater, Coat, Vest (...)

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