Lost and Found Monterrey Estadio BBVA

Have you lost something at Estadio BBVA during the FIFA World Cup 2026 or another event ? Find out how to report a missing item and how to retrieve it.

About Estadio BBVA

Estadio BBVA, known to fans of CF Monterrey as ‘El Gigante de Acero’ (The Steel Giant), is a 53,000-capacity stadium opened in 2015 in the municipality of Guadalupe within the greater Monterrey metropolitan area. Home to CF Monterrey (Rayados), the stadium is widely regarded as one of the finest club venues in Latin America, featuring fully covered stands, excellent sightlines, and a modern concourse layout.

Monterrey is Mexico’s most industrialised major city and one of three Mexican host cities for the 2026 FIFA World Cup. Estadio BBVA will host group-stage matches during the tournament. The stadium’s in-person lost and found service operates at Puerta 1 (Centro de Operaciones) on match days. For non-match-day inquiries following the event, the venue also accepts reports by email visitors should contact guest services directly for the current contact address.

What Should You Do If You’ve Lost Something at Estadio BBVA ?

If you notice a missing item while still inside Estadio BBVA, go to the nearest guest services desk or information point immediately. Staff will log your report and alert relevant teams across the venue. The sooner you report, the more likely your item is still in the area where it was lost.

If you have already left the stadium, contact the lost property office during regular office hours. You can also use our platform to file a report, and our team will follow up with the Estadio BBVA lost property service on your behalf.

You can also submit a report through our platform, so that our team can contact and follow up with the lost property office(s) on your behalf.

How to Report a Lost Item at Estadio BBVA ?

When filing your report, include the date and time of the match or event you attended, your seating section or the area of the stadium where the item was last seen, a full description of the item including colour, brand, and any identifying features, and your contact details. If you were part of a group, note the names of others who were with you.

Lost Property During FIFA World Cup 2026 Matches

During FIFA World Cup 2026 match days, Estadio BBVA will operate an additional on-site lost and found service within the venue, staffed to handle the elevated volume of reports generated by international crowds. This temporary service supplements the regular lost property office. Visitors are strongly encouraged to report missing items before leaving the stadium, as items left at large-scale events are typically held for a limited window often 30 days or less before being transferred or disposed of in line with venue policy.

Please note that on-site signage and staff communication at Estadio BBVA are primarily in Spanish. Non-Spanish-speaking visitors are advised to prepare key phrases in advance or use a translation application on their mobile device when speaking with lost property staff.

Tips to Efficiently Report a Lost Item

• Report as soon as you notice the item is missing do not wait until after the match
• Note your seat number or section, and the nearest food or access point to where you were sitting
• Describe the item precisely: type, colour, brand, model, size, and any unique markings
• If the item is electronic, note the make, model, and whether it has a protective case
• Include a contact number and email address so staff can reach you quickly
• Keep any reference number issued by stadium staff for follow-up communications
• For high-value items such as passports or medical equipment, flag these as urgent when filing

Contact Estadio BBVA Lost and Found (Centro de Operaciones, Puerta 1)

Estadio BBVA Lost and Found (Centro de Operaciones, Puerta 1)

Address : Estadio BBVA
Av. Eugenio Garza Sada 2501
Guadalupe
Mexico

Opening hours : Match days in person at Puerta 1 ; email for non-match day inquiries

Can You Recover Your Item After Leaving Monterrey ?

Yes. The Estadio BBVA lost property team handles post-event recovery regularly. If you have already left Monterrey, contact the lost property office by phone or email during opening hours, providing a full description of the item and the date of your visit. High-value items such as passports, electronics, and medical devices are typically prioritised.

For international visitors, if you have lost a travel document such as a passport, contact both the venue’s lost property team and your country’s consulate or embassy in addition to filing a report through our platform. For travel insurance purposes, request a written confirmation of your lost property report from the venue.

If you have lost one or several item(s), you will find information on how to contact a lost and found property service on this page.
 

Contact information following the loss of an item

Name : Estadio BBVA - Centro de Operaciones (Puerta 1)
Address : Estadio BBVA
Av. Eugenio Garza Sada 2501
Guadalupe
Mexico
Phone number : +52 81 8127-1500
Opening hours : Match days (in person at Puerta 1)
Website : https://estadio-bbva.mx

List of the main items found

• Lost Personal Items : Keys, ID, Passport, Wallet, Documents, Badge, Licence (...)
• Lost Electronics : Phone, Tablet, Device charger, Camera, Laptop, Headphones (...)
• Lost Accessories : Purse, Bag, Backpack, Sunglasses, Eyeglasses, Jewellery (...)
• Lost Clothing : Gloves, Cap, Hat, Scarf, Sweater, Coat, Vest (...)

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