Lost and Found Mumbai Chhatrapati Shivaji Maharaj International Airport (BOM)

Have you lost a phone, passport or bag at Mumbai Airport ? One of India’s busiest airports processes hundreds of lost item reports every day.

About Mumbai Chhatrapati Shivaji Maharaj International Airport (BOM) :

Mumbai’s international airport is one of the busiest in India, serving millions of passengers annually. It offers two major terminals and extensive facilities, making it a key hub for domestic and international travel.

The airport’s Lost and Found department is well-equipped to assist travelers in retrieving lost items quickly and efficiently.

What Should You Do If You’ve Lost Something at Mumbai Chhatrapati Shivaji Maharaj International Airport ?

Losing something at Mumbai Airport can be a worrying and very stressful experience, but the airport’s Lost and Found service is ready to help you recover your belongings. Whether your item was misplaced during security, in lounges, or anywhere within the terminals, here’s how to proceed.

How to report a lost item in Mumbai Airport?

Depending on whether your item was lost in the airport or on the plane, the right contact may vary. On this page you’ll find all the information you need to understand how to efficiently report your lost items at Mumbai Chhatrapati Shivaji Maharaj Airport. You can also complete and send in the Lost Item Report Form on our platform so that our team can assist you in reporting your lost item(s).

Lost property inside the terminal

If your item was left behind in the arrival halls, lounges, or security checks, reach out to the airport’s official Lost and Found office.

The desk is located in Terminal 2, Arrivals area, Level 1.

It is open 24/7, every day of the week.

You can call the Lost and Found office at +91 22 6685 1010

Lost something onboard?

If your loss occurred during the flight, contact your airline‘s lost property service  or ground staff directly.

Common Areas Where Items Are Lost at BOM Airport :

Travelers often lose belongings in these areas:

• Check-in Counters and Security Checkpoints : Wallets, phones, boarding passes, and belts are commonly left behind.
• Departure Lounges and Gates : Headphones, jackets, books, and personal electronics may be forgotten.
• Restaurants and Cafés : Small bags, umbrellas, and personal items can be left after dining.
• Restrooms : Cosmetics, glasses, and other small items are often misplaced.
• Baggage Claim and Shuttle Areas : Luggage tags, backpacks, or travel accessories may be lost during baggage handling or transport.

Providing as much detail as possible about where and when you lost your item will improve chances of recovery.

Some Tips to Efficiently Report a Lost Item at Mumbai Airport

To report lost property at BOM:

• Provide a detailed description of the item (color, brand, size, unique marks).
• Specify the approximate location and time you lost it.
• Share your contact details (phone number and email).
• Include flight details if applicable.

Where to Go for Lost Property at BOM :

The Lost and Found offices are located in the terminals:

• Terminal 1 (Domestic Flights) : Call +91 98333 01321
• Terminal 2 (International and Domestic Flights) : Call +91 98333 01319

The general helpline for lost items is 022 6685 1010.

Lost Something on the Plane ?

Items left on board are handled by the airline. When reporting a lost item in flight, it’s important to specify your flight number as well as the departure and arrival airports.

How Long Does It Take to Hear Back ?

Most inquiries are responded to within a few business days. If you do not receive feedback, follow up with the Lost and Found office.

Can You Recover Your Item After Leaving India ?

Yes. If your item is found after your departure, Mumbai Airport can arrange shipping or collection through a third party. Contact the Lost and Found department to discuss options.

If you have lost one or several item(s), you will find information on how to contact a lost and found property service on this page.
 

Contact information following the loss of an item

Name : Mumbai Airport Lost Property Office
Address : Terminal 2, Arrivals area, Level 1
Mumbai, Maharashtra 400099, India
Phone number : +91 22 6685 1010
Opening hours : 24/7
Website : https://www.csmia.aero

List of the main items found

• Lost Personal Items : Keys, ID, Passport, Wallet, Documents, Badge, Licence (...)
• Lost Electronics : Phone, Tablet, Device charger, Camera, Laptop, Headphones (...)
• Lost Accessories : Purse, Bag, Backpack, Sunglasses, Eyeglasses, Jewellery (...)
• Lost Clothing : Gloves, Cap, Hat, Scarf, Sweater, Coat, Vest (...)

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