Have you lost something at New Orleans Airport ? Whether it’s a personal device or a carry-on bag, you’re not alone—hundreds of items are reported lost daily at MSY.
What to Do If You’ve Lost Something at New Orleans Airport (MSY)
Losing something at the airport is never fun—but if it happens at Louis Armstrong New Orleans International Airport, there’s a clear process in place to help get your items back. Whether you lost your phone at a gate or left a jacket at security, here’s how to take the next steps.
How to report a lost item in New Orleans Airport (MSY)?
This page will help you determine whether your item was lost in the terminal or on the plane, and how to file a report.
Items left in the terminal
For belongings left in public areas (baggage claim, waiting zones, restrooms…), you should contact the airport’s Lost and Found department. You can also complete and send in the Lost Item Report Form on our platform so that our team can assist you in reporting your lost item(s).
The Lost and Found office is located in the Terminal Baggage Claim area near Carousel 6.
It operates Monday to Friday, 8:00 a.m. – 4:00 p.m.
Call this number to get assistance: +1 (504) 303-7790
Items left onboard
For items forgotten during your flight, reach out directly to your airline’s Lost and Found service.
Common Areas Where Items Are Lost at MSY :
Travelers frequently misplace belongings in these locations:
- TSA Security Checkpoints: Phones, belts, laptops, wallets, and IDs are often left behind in trays.
- Seating Areas and Gates: Books, travel pillows, chargers, and headphones are commonly left on or under seats.
- Food Courts and Restaurants: Sunglasses, bags, or payment cards may be forgotten on tables or at counters.
- Restrooms: Watches, toiletries, and personal items can be accidentally left behind.
- Rideshare Zones and Shuttles: Small bags, phones, or documents sometimes fall between seats or are left on the curb.
If you remember when and where you last had your item, sharing that information can greatly assist the Lost and Found team in tracking it down.
Reporting a Lost Item at MSY
When filing a report, be sure to include:
- A clear, specific description of the item (color, brand, model, identifying features)
- Approximate time and location it was lost
- Your airline and flight number (if relevant)
- Your full name, email address, and phone number
The more details you provide, the better the chances of recovery.
How Long Does It Take to Get a Response ?
The MSY Lost and Found Office typically responds within a few business days. High-traffic periods (like holidays or festivals) may cause slight delays. If your item is located, the office will contact you to arrange pickup or shipping.
Claiming or Receiving Your Item
If your item is found, you may either:
- Pick it up in person with a valid photo ID
- Choose a designated third party to pick up your item for you
- Arrange to have it shipped to you (shipping costs apply and must be paid by the recipient)
Lost Checked Luggage or Items Left on the Plane ?
If your checked luggage was lost or damaged, or you left something on board the aircraft, contact your airline directly. Airline and baggage service counters are located near the baggage claim area and handle all in-flight or checked bag issues.
About Louis Armstrong New Orleans International Airport (MSY)
MSY is the primary airport serving the Greater New Orleans area and southeast Louisiana. Located in Kenner, just 11 miles from downtown New Orleans, it serves millions of passengers annually with nonstop flights across the U.S. and select international destinations.
The airport features a modern terminal with a wide variety of local restaurants, shops, live music, and unique artwork—capturing the spirit of New Orleans. With all this activity, it’s not unusual for items to go missing, but MSY has a reliable Lost and Found system in place to help.
If you have lost one or several item(s), you will find information on how to contact a lost and found property service on this page. Contact information following the loss of an item
Name : MSY Lost and Found Office 
Address : Terminal Baggage Claim area near Carousel 6
1 Terminal Dr, Kenner, LA 70062, United States 
Phone number : +1 (504) 303-7790 
Opening hours : Monday to Friday, 8:00 a.m. – 4:00 p.m. 
Website : https://flymsy.com/lost-and-found
List of the main items found
- Lost Personal Items : Keys, ID, Passport, Wallet, Documents, Badge, Licence (...)
- Lost Electronics : Phone, Tablet, Device charger, Camera, Laptop, Headphones (...)
- Lost Accessories : Purse, Bag, Backpack, Sunglasses, Eyeglasses, Jewellery (...)
- Lost Clothing : Gloves, Cap, Hat, Scarf, Sweater, Coat, Vest (...)