Have you lost something on a Royal Air Maroc flight ? Find out how to report a lost item with Morocco’s flag carrier.
About Royal Air Maroc
Royal Air Maroc is the flag carrier airline of Morocco, founded in 1957 and headquartered in Casablanca. Operating from its main hub at Mohammed V International Airport in Casablanca, the airline connects Morocco to destinations across Africa, Europe, the Middle East, and North and South America. As a member of the oneworld alliance since 2020, Royal Air Maroc operates a modern fleet of Boeing and Embraer aircraft, serving millions of passengers annually and positioning Casablanca as a major African aviation hub.
How do you report a lost item onboard Royal Air Maroc a flight ?
If you’ve lost your item(s) during your journey with Royal Air Maroc, our team is here to assist you.
Lost items while travelling with Royal Air Maroc are submitted to different agencies based on where they were found. You can find helpful information on this page to contact Royal Air Maroc about lost items on one of their flights. You can also complete and send in the Lost Item Report Form on our platform so that our team can assist you in locating your lost item(s).
What happens to lost property on a Royal Air Maroc flight ?
Items forgotten onboard are collected by cabin crew and cleaning staff during post-flight checks and handed over to Royal Air Maroc’s Baggage Claims department at Mohammed V International Airport in Casablanca or other airports across the network. As Morocco’s national carrier with extensive international operations, items may be found at airports across multiple continents.
Do airlines actually look for lost items ?
Yes. Royal Air Maroc maintains Baggage Claims services that handle lost property found onboard aircraft. The airline coordinates with airport staff at destinations across Africa, Europe, the Americas, and the Middle East to catalog and store found items. Casablanca’s position as a major hub means many items are processed centrally.
Are airlines responsible for lost items ?
Royal Air Maroc is responsible for items left onboard their aircraft, but not for items lost in airport terminal areas. If you’ve left something on the plane, report it to Royal Air Maroc’s Baggage Claims. For items lost at Casablanca or other airports outside the aircraft, contact that specific airport’s Lost and Found service.
Can you recover lost items from an airplane ?
Yes. Providing detailed information such as the flight number, date of travel, seat location, and thorough item description significantly improves your chances. Include your booking reference and any unique identifying features of the item. Royal Air Maroc’s hub-and-spoke network through Casablanca means many items transit through this central point.
Royal Air Maroc Baggage Claims
Address : Mohammed V International Airport, Casablanca, Morocco
Baggage Claims operate 24/7, allowing you to report lost items at any time.
For items lost on flights, contact Royal Air Maroc as soon as you realize the loss. Items are typically held at the destination airport where your flight landed, though transatlantic and long-haul flight items often process through Casablanca.
How long does Royal Air Maroc keep found property ?
Typically, items are held for 30 to 90 days depending on the type of item and airport policy. Moroccan regulations and international aviation standards govern retention periods. High-value items like electronics and important documents are generally retained for the full period.
Most Commonly Lost Items on Royal Air Maroc Flights
Passengers most frequently lose the following items onboard :
- Mobile phones and chargers
- Passports and travel documents
- Wallets and money
- Headphones and earbuds
- Books and magazines
- Sunglasses and prescription glasses
- Jackets and traditional clothing (djellabas, kaftans)
- Medication and personal care items
- Duty-free shopping from Moroccan souks
- Prayer mats and religious items
- Moroccan handicrafts and souvenirs
- Business materials and laptops
Tips to Prevent Losing Items on Your Royal Air Maroc Flight
To minimize the risk of leaving items behind :
- Do a final seat check before disembarking – check seat pockets, under seats, overhead bins
- Keep valuables in one designated bag compartment throughout the flight
- Set a phone reminder to check your seat area before landing
- Track Moroccan souvenir purchases carefully – handicrafts, rugs, pottery
- Don’t place important documents in seat pockets
- Count duty-free shopping bags before deplaning
- Long-haul transatlantic flights give time to spread out – be systematic
Statistics show that most items are left behind during disembarkation, especially on long-haul flights where passengers are tired. Taking 30 seconds for a final check is worthwhile.
What to do if you’ve left something on a plane ?
If you realize you’ve left something on your Royal Air Maroc flight :
Immediate Actions :
- Contact Royal Air Maroc Baggage Claims immediately (24/7 availability)
- If still at Casablanca or another airport, visit Royal Air Maroc’s desk before leaving
- Provide booking reference, flight number, date, and seat number
- Specify route clearly – Morocco to Europe, Americas, Africa, or Middle East
- Give detailed item description
- Get a reference number for tracking
Follow-Up Steps :
- Call back daily for the first few days
- Items processed through Casablanca for many flights
- International routes mean items could be in different countries
- Keep boarding pass and booking confirmation
- Consider time zone (Morocco is GMT+1)
Claiming Your Lost Property
If your item is found, you will be contacted with instructions. Items are held at the destination airport or at Casablanca. You may collect in person or arrange courier delivery. Bring valid photo ID and reference number.
International courier delivery available but varies by destination. Moroccan postal service (Poste Maroc) and international couriers operate. African destinations may have complex logistics. European and North American delivery more straightforward. Consider if you have contacts in Morocco who could assist.
Lost Luggage or Item Left on the Plane ?
For different types of losses :
- Checked Baggage Issues – Report immediately to Royal Air Maroc’s baggage desk at arrival
- Items Lost at Casablanca Airport – Contact Mohammed V Airport Lost and Found
- Items Left on Aircraft – Contact Royal Air Maroc Baggage Claims 24/7
- International Routes – Specify continent and country; procedures vary significantly
Royal Air Maroc’s 24/7 Baggage Claims and position as Africa’s major oneworld carrier provide organized lost property services, though international recovery across continents requires coordination and patience.
Information Last Updated On :
If you have lost one or several item(s), you will find information on how to contact a lost and found property service on this page. Contact information following the loss of an item
Name : Royal Air Maroc Baggage Claims 
Address : Mohammed V International Airport
Casablanca
Morocco 
Phone number : +212 800 00 08 00 
Opening hours : 24/7 
Website : https://www.royalairmaroc.com/br-en/items-left-on-board
List of the main items found
- Lost Personal Items : Keys, ID, Passport, Wallet, Documents, Badge, Licence (...)
- Lost Electronics : Phone, Tablet, Device charger, Camera, Laptop, Headphones (...)
- Lost Accessories : Purse, Bag, Backpack, Sunglasses, Eyeglasses, Jewellery (...)
- Lost Clothing : Gloves, Cap, Hat, Scarf, Sweater, Coat, Vest (...)