Lost and Found Soekarno-Hatta International Airport (CGK)


Have you forgotten your personal item(s) in Jakarta’s Soekarno-Hatta International Airport ? Whether you’ve lost your item(s) in the airport or during your flight, you’ll find practical information on this page to help you report your loss.
Airport lost items service

How to report a lost item in Jakarta Airport (CGK)?
Whether your item was forgotten at security, left in a terminal area, or lost during your flight, this page provides clear instructions to help you report it quickly and effectively.

Report a lost item at Jakarta airport (CGK) on our platform


If you’ve lost an item at CGK, you can complete and send in the Lost Item Report Form on our platform so that our team can assist you in locating your lost item(s).

Here’s how it works:

1. Indicate where and when
Specify the approximate location of the loss (security checkpoint, restrooms, food court, boarding gate, etc.) and the date. If you lost your item on a flight, include the airline and flight number.

2. Describe your item
Select a category (electronics, clothing, documents, etc.), note any distinctive colors or features, and provide a short but clear description.

3. Enter your contact details
Provide your email and phone number so we can notify you if your item is found.

What happens next?

Once your report is submitted, the relevant airport or airline lost and found department will begin cross-checking with recently recovered items. Most cases are processed within 1 to 2 weeks.

During this time, your report may be shared with multiple departments within the airport, including security teams, cleaning staff, and airline partners. If a match is found, you will be contacted with instructions on how to recover your item.

Keep in mind that response times can vary depending on passenger volume and the location where the item was lost. If you do not receive an update immediately, it is still worth following up after a few days, as items are sometimes logged after initial processing delays.

The Soekarno-Hatta International Airport Lost and Found Office is open for enquiries 24/7 but it’s best to phone during office hours from 9:00 AM to 5:00 PM.

Where to report depending on where you lost your item ?

Not all lost items at Jakarta Airport are handled by the same department. If you lost your item in a public area such as check-in, security, or a boarding gate, it is usually handled by the airport Lost and Found service. If your item was left on the aircraft, you will need to contact your airline directly. For items lost in shops, restaurants, or lounges, it is recommended to contact the specific business first, as they may keep lost items before transferring them.

How long does it take to find a lost item ?

The time required to locate a lost item can vary. Some items are found and logged within a few hours, while others may take several days to be reported and registered in the system. In most cases, you can expect an update within a few days to two weeks. Delays can occur if the item needs to be transferred between departments or terminals.

Can someone else collect your item for you ?

If you are no longer in Jakarta, it may be possible to authorize someone else to collect your item on your behalf. In most cases, the person collecting the item will need a copy of your ID, a signed authorization letter, and the reference number of your lost item report. It is recommended to confirm the exact requirements with the Lost and Found office.

What to do if your item is valuable or contains personal data ?

If you lost a passport, ID card, or any sensitive document, you should also contact your embassy or local authorities as soon as possible. For electronic devices such as phones or laptops, consider activating tracking features or remotely securing your data while waiting for a response from Lost and Found services.

Tips to avoid losing items at the airport

Airports are fast-paced environments where distractions are common. Here are a few simple tips to reduce the risk of losing your belongings:

  • Always double-check your seat area before leaving
  • Keep small valuables in a dedicated pocket, and avoid placing items loosely in security trays.
  • Taking a quick moment to verify your belongings at each step of your journey can prevent most losses.

Recent Lost Items at Jakarta Soekarno-Hatta Airport

Information Last Updated On :

Lost and found Soekarno-Hatta International Airport
lost items If you have lost one or several item(s), you will find information on how to contact a lost and found property service on this page.
 

Contact information following the loss of an item

info lost and found Name : Jakarta Soekarno-Hatta International Airport Lost and found
adress lost and found Address : Tangerang, Banten 19120
Indonesia
phone number lost and found Phone number : +62 21 5505179
opening hours lost property Opening hours : The airport terminal is open 24/7 but it’s best to phone during office hours from 9:00 AM to 5:00 PM
website adress lost and found Website : https://soekarnohatta-airport.co.id/lostandfound-info

List of the main items found

  • Lost Personal Items : Keys, ID, Passport, Wallet, Documents, Badge, Licence (...)
  • Lost Electronics : Phone, Tablet, Device charger, Camera, Laptop, Headphones (...)
  • Lost Accessories : Purse, Bag, Backpack, Sunglasses, Eyeglasses, Jewellery (...)
  • Lost Clothing : Gloves, Cap, Hat, Scarf, Sweater, Coat, Vest (...)

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