Lost and Found Sofia Metro

Misplaced something on the Sofia Metro ? In the rush of boarding, changing lines, or dealing with peak-hour crowds, it’s easy to leave something behind.

About Sofia’s Metro System

Sofia’s Metro is a modern, efficient rapid transit system that has transformed public transportation in the Bulgarian capital since its opening in 1998.

Currently operating four lines (M1, M2, M3, and M4) with over 50 stations, the metro connects key areas including the Central Railway Station, Serdika (the city’s main hub), Sofia Airport, and major residential districts like Obelya, Mladost, and Ovcha Kupel.

Trains run frequently throughout the day, carrying millions of passengers annually in clean, air-conditioned cars. The fast-paced nature of metro travel, with quick stops and automatic doors, means passengers often leave items behind on seats, overhead racks, or near the doors when exiting in a hurry.

Commonly forgotten items include mobile phones, headphones, umbrellas, bags, and travel cards. The metro’s centralized lost and found system efficiently manages items turned in by staff and passengers across all lines.

How to Report a Lost Item on the Sofia Metro ?

Metro services in Sofia handle thousands of passengers each day. If your item was lost on a train or platform, there’s a process to follow that could lead to recovery.

You can also submit a Lost Item Report directly on our platform so our team can assist with contacting the metro operator.

Contact Information

The Sofia Metro Lost and Found office is located at :

Various stations

They are open 5:30 AM to 12:00 AM

You can contact them at : +359 2 921 2121

Pro Tip :

Metropolitan EAD operates Sofia’s metro. Lost items are collected at end stations and centrally stored. Report quickly as items are only held for 30 days.

Recent Lost Items at Sofia Metro

Information Last Updated On :

If you have lost one or several item(s), you will find information on how to contact a lost and found property service on this page.
 

Contact information following the loss of an item

Name : Metropolitan EAD
Address : Various stations
Phone number : +359 2 921 2121
Opening hours : 5:30-24:00
Website : https://www.metropolitan.bg/

List of the main items found

• Lost Personal Items : Keys, ID, Passport, Wallet, Documents, Badge, Licence (...)
• Lost Electronics : Phone, Tablet, Device charger, Camera, Laptop, Headphones (...)
• Lost Accessories : Purse, Bag, Backpack, Sunglasses, Eyeglasses, Jewellery (...)
• Lost Clothing : Gloves, Cap, Hat, Scarf, Sweater, Coat, Vest (...)

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