Lost and Found Birmingham New Street Train station

Have you lost something at Birmingham New Street ? Find out how to report a lost item at the UK’s busiest station outside London.

Lost items in the train

About Birmingham New Street Station

Birmingham New Street is the busiest railway station in the United Kingdom outside London, handling over 50 million passenger journeys each year. Located beneath Grand Central shopping centre in Birmingham city centre, the station serves as the principal interchange for the entire UK rail network, connecting services from London Euston, Manchester, Liverpool, Bristol, Edinburgh, Cardiff, and many other destinations. Avanti West Coast, CrossCountry, London Northwestern, and West Midlands Railway are among the major operators using the station.

The station was completely rebuilt and expanded between 2010 and 2015, replacing the previous below-ground structure with a modern concourse beneath a large skylight atrium. The redevelopment improved accessibility and passenger flow but the station remains one of the most complex in the country, with 12 platforms and constant train movements. The high volume of passengers and the busy interchange nature of the station mean that personal items are lost here frequently.

Report a lost item at Birmingham New Street Station (UK) on our platform

What Should You Do If You’ve Lost Something at Birmingham New Street ?

If you are still in the station when you notice the loss, go to the customer service desk or speak to any station staff member immediately. The concourse has multiple information points and staff are regularly present on platforms.

Birmingham New Street’s lost property service operates extended hours including Saturdays, making it more accessible than weekday-only stations.

How to Report a Lost Item at Birmingham New Street

Visit or contact the station’s lost property office, which is located within the main station area. Provide your name and contact details, the date and time of your visit, where you believe the item was lost, and a clear description of the item including any identifying features.

You can also submit a report through our platform and our team will contact the lost property office on your behalf.

Items Lost on a Train

For items left on board a train at Birmingham New Street, contact the relevant train operator directly. CrossCountry, Avanti West Coast, and London Northwestern all manage on-train found property through their own lost property services. The station office covers items found within the station building.

Common places passengers lose items at Birmingham New Street include the ticket hall, platform seating areas, waiting rooms, food and drink outlets, and the station concourse. Providing a specific location in your report helps staff search more effectively.

Tips to Efficiently Report a Lost Item

  • Note the platform number and the time you were there
  • Confirm whether the item was lost in the station or on a train
  • Record your train operator and service number
  • Describe the item fully colour, brand, size, and any distinguishing marks
  • Report as soon as possible Birmingham New Street is extremely busy and items are found and moved quickly

Contact the Birmingham New Street Lost Property Office

Birmingham New Street Station Lost Property Office

Address : Birmingham New Street Station
Birmingham B2 4QA

Opening hours : Monday to Saturday: 7:00 AM to 11:00 PM | Sunday: 8:00 AM to 10:00 PM

Can You Recover Your Item After Leaving Birmingham ?

Yes. The lost property office at Birmingham New Street is open seven days a week with extended hours, making it one of the more accessible stations for recovery. If you’ve already left Birmingham, call the office during opening hours. For items left on a train, contact the relevant operator. The station team can advise on collection or forwarding if you are unable to return in person.

Recent Items Lost at Birmingham New Street Station

Information Last Updated On :

Lost found train station Birmingham
lost items If you have lost one or several item(s), you will find information on how to contact a lost and found property service on this page.
 

Contact information following the loss of an item

info lost and found Name : Birmingham New street station - Lost property office
adress lost and found Address : Birmingham New street station
Birmingham B2 4QA

phone number lost and found Phone number :
opening hours lost property Opening hours : Monday-saturday 7:00 am to 11:00 pm
Sunday 8:00 am to 10:00 pm

website adress lost and found Website : https://www.networkrail.co.uk/communities/passengers/our-stations/birmingham-new-street/

List of the main items found

  • Lost Personal Items : Keys, ID, Passport, Wallet, Documents, Badge, Licence (...)
  • Lost Electronics : Phone, Tablet, Device charger, Camera, Laptop, Headphones (...)
  • Lost Accessories : Purse, Bag, Backpack, Sunglasses, Eyeglasses, Jewellery (...)
  • Lost Clothing : Gloves, Cap, Hat, Scarf, Sweater, Coat, Vest (...)

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