Have you lost something at BC Place during the FIFA World Cup 2026 or another event ? Find out how to report a missing item and how to retrieve it.
About BC Place
BC Place in Vancouver, British Columbia, is Canada’s largest stadium and the home of Major League Soccer’s Vancouver Whitecaps FC and the CFL’s BC Lions. Originally opened in 1983 and significantly renovated in 2011 with the addition of a retractable roof, the stadium has a capacity of approximately 54,500. It is located in the False Creek area of downtown Vancouver, within walking distance of the city centre and well connected by SkyTrain and bus transit.
Vancouver was selected as one of the Canadian host cities for the 2026 FIFA World Cup, which marks Canada’s first time hosting World Cup matches. BC Place will host group-stage and knockout-round fixtures during the tournament. Vancouver’s diverse, internationally-oriented population and its position as a Pacific gateway ensure a significant volume of international visitors throughout June and July 2026. For lost property inquiries, contact the venue directly as office hours may vary.
What Should You Do If You’ve Lost Something at BC Place ?
If you notice a missing item while still inside BC Place, go to the nearest guest services desk or information point immediately. Staff will log your report and alert relevant teams across the venue. The sooner you report, the more likely your item is still in the area where it was lost.
If you have already left the stadium, contact the lost property office during regular office hours. You can also use our platform to file a report, and our team will follow up with the BC Place lost property service on your behalf.
You can also submit a report through our platform, so that our team can contact and follow up with the lost property office(s) on your behalf.
How to Report a Lost Item at BC Place ?
When filing your report, include the date and time of the match or event you attended, your seating section or the area of the stadium where the item was last seen, a full description of the item including colour, brand, and any identifying features, and your contact details. If you were part of a group, note the names of others who were with you.
Lost Property During FIFA World Cup 2026 Matches
During FIFA World Cup 2026 match days, BC Place will operate an additional on-site lost and found service within the venue, staffed to handle the elevated volume of reports generated by international crowds. This temporary service supplements the regular lost property office. Visitors are strongly encouraged to report missing items before leaving the stadium, as items left at large-scale events are typically held for a limited window often 30 days or less before being transferred or disposed of in line with venue policy.
Tips to Efficiently Report a Lost Item
- Report as soon as you notice the item is missing do not wait until after the match
- Note your seat number or section, and the nearest food or access point to where you were sitting
- Describe the item precisely: type, colour, brand, model, size, and any unique markings
- If the item is electronic, note the make, model, and whether it has a protective case
- Include a contact number and email address so staff can reach you quickly
- Keep any reference number issued by stadium staff for follow-up communications
- For high-value items such as passports or medical equipment, flag these as urgent when filing
Contact BC Place Lost and Found
BC Place Lost and Found
Address : BC Place
777 Pacific Boulevard
Vancouver, BC
Canada
Can You Recover Your Item After Leaving Vancouver ?
Yes. The BC Place lost property team handles post-event recovery regularly. If you have already left Vancouver, contact the lost property office by phone or email during opening hours, providing a full description of the item and the date of your visit. High-value items such as passports, electronics, and medical devices are typically prioritised.
For international visitors, if you have lost a travel document such as a passport, contact both the venue’s lost property team and your country’s consulate or embassy in addition to filing a report through our platform. For travel insurance purposes, request a written confirmation of your lost property report from the venue.
Information Last Updated On :
If you have lost one or several item(s), you will find information on how to contact a lost and found property service on this page. Contact information following the loss of an item
Name : BC Place Lost and Found 
Address : BC Place777 Pacific BoulevardVancouver, BCCanada 
Phone number : +1 604-661-7303 
Opening hours : N/A 
Website : https://bcplace.com/faq
List of the main items found
- Lost Personal Items : Keys, ID, Passport, Wallet, Documents, Badge, Licence (...)
- Lost Electronics : Phone, Tablet, Device charger, Camera, Laptop, Headphones (...)
- Lost Accessories : Purse, Bag, Backpack, Sunglasses, Eyeglasses, Jewellery (...)
- Lost Clothing : Gloves, Cap, Hat, Scarf, Sweater, Coat, Vest (...)