Lost and Found Bergen Airport (BGO)

Have you lost something at Bergen Airport ? Find out how to report a lost item at Western Norway’s main aviation gateway.

About Bergen Airport (BGO)

Bergen Airport, Flesland, is Norway’s second-busiest airport and serves as the main airport for Bergen and the Western Norway region. Located approximately 18 kilometers south of Bergen city center at Flesland, the airport serves as an important hub for travelers exploring Norway’s spectacular fjords, including the nearby Hardangerfjord and Sognefjord.

As the gateway to the Norwegian fjords and a key domestic hub, Bergen Airport handles millions of passengers annually. With significant tourist traffic, particularly during the cruise and fjord tourism season, personal items frequently get left behind. The airport operates a comprehensive Lost and Found service through the Avinor Service Center to help travelers recover their belongings.

What Should You Do If You’ve Lost Something at Bergen Airport ?

Losing an item at Bergen Airport can disrupt your travel plans, especially if you’re heading out to explore Norway’s fjords or catching a connection. The airport provides a Lost and Found service with extended daily hours through the Avinor Service Center to assist travelers in recovering their personal items. Whether your item was misplaced at security, in the terminal, or at a restaurant, here’s what you need to know.

Have you lost something in Bergen Airport ? From arrivals to departures, personal belongings are left behind regularly.

How to report a lost item in Bergen Airport ?

If you’ve misplaced your item somewhere in the airport, the guidance below will help you report your loss effectively. The Avinor Service Center operates extended hours to accommodate the airport’s busy schedule.

When filing your report, provide comprehensive details:

• A detailed description of the item (color, brand, model, distinguishing features)
• The specific location where it may have been lost and the approximate time
• Your airline, flight number, and terminal information
• Your contact information including phone number and email address

You can also complete and send in the Lost Item Report Form on our platform so that our team can assist you in reporting your lost item(s).

Lost something in the airport ?

If you lost your item within the airport facilities (check-in area, security screening, waiting areas, shops, restaurants, arrivals area, baggage claim), contact the Avinor Service Center Lost and Found Office.

Avinor Service Center, Lost and Found Office – Bergen Airport

• Address: Arrivals area, Bergen Airport, Flyplassvegen 555, 5258 Bergen
• Opening hours: Monday-Sunday 6:00 am to 10:00 pm

The office is conveniently located in the arrivals area and operates daily with extended hours to assist travelers throughout most of the airport’s operating day.

Item(s) lost on the plane

If you left something onboard your aircraft, you should contact your airline directly. The Avinor Service Center Lost and Found Office manages items found in the terminal, not onboard aircraft. Each airline has its own procedures for handling items left on planes.

Common Places Where Items Are Lost at BGO

Travelers most frequently lose items in these locations:

• Security Checkpoints – Electronics, belts, wallets, and outdoor gear left in bins
• Gate Areas – Chargers, books, and jackets forgotten during boarding
• Arrivals Area – Items set down while meeting people or organizing transportation
• Restaurants and Cafés – Phones, bags, or purchases left at tables
• Baggage Claim – Small personal items overlooked while collecting luggage
• Shops – Shopping bags or items left at retail counters

How long does the airport keep found items ?

While specific policies may vary, airports typically retain unclaimed items for 30 to 90 days. After this period, items may be donated to charity, auctioned, or disposed of according to Norwegian regulations. Travel documents like passports are usually kept longer and may be forwarded to the appropriate embassy or consulate.

What to do if you’ve left something on a plane ?

If you realize you’ve left something on your aircraft:

1. Contact your airline immediately at their airport desk
2. Provide your flight number, seat number, and detailed item description
3. Ask for a reference number for your lost item report
4. Keep your boarding pass as proof of travel
5. Follow up within 24 hours if you haven’t received a response

Statistics show that approximately 70% of items lost in airports are returned to their owners when properly reported.

Claiming Your Lost Property

If your item is found:

• The Avinor Service Center will contact you using your report information
• Visit the office in the arrivals area with valid photo identification
• The office operates 6:00 am to 10:00 pm daily
• Provide your report reference and detailed description to verify ownership
• For travelers who have left Norway, courier delivery may be arranged (fees apply)

Tips for Fjord Tourists

If you’re visiting Bergen and Norway’s fjords:

• Report losses before departing for remote fjord areas where communication may be limited
• Keep the Lost and Found phone number saved for easy access
• The extended hours (6:00 am to 10:00 pm) accommodate most flight schedules
• Consider travel insurance that covers lost personal items
• Bergen’s proximity to the airport makes returning for items more feasible than at remote locations

Bergen as a Tourist Destination

Bergen Airport serves a high volume of international tourists visiting Western Norway’s attractions. Common scenarios include:

• Tourists arriving for fjord cruises or tours
• Travelers rushing to catch domestic connections to smaller fjord-area airports
• International visitors unfamiliar with Norwegian airport procedures
• Cruise passengers using the airport before or after their voyage

This tourist traffic means cameras, travel guides, and tourism-related items are frequently among lost property.

Lost Luggage or Item Left on the Plane ?

For different types of losses:

• Checked Baggage Issues – Report to your airline’s baggage services desk in arrivals
• Items Lost in Terminal – Contact the Avinor Service Center Lost and Found
• Items Left on Aircraft – Contact your airline directly

Each type of loss requires contacting different parties for resolution.

If you have lost one or several item(s), you will find information on how to contact a lost and found property service on this page.
 

Contact information following the loss of an item

Name : Avinor Service Center, Lost and Found Office - Bergen Airport
Address : Arrivals area
Bergen Airport
Flyplassvegen 555
5258 Bergen

Phone number : +47 67 03 15 55
Opening hours : Monday-sunday 6:00 am to 10:00 pm
Website : https://avinor.no/en/airport/bergen-airport/plan-your-trip/lost-and-found/

List of the main items found

• Lost Personal Items : Keys, ID, Passport, Wallet, Documents, Badge, Licence (...)
• Lost Electronics : Phone, Tablet, Device charger, Camera, Laptop, Headphones (...)
• Lost Accessories : Purse, Bag, Backpack, Sunglasses, Eyeglasses, Jewellery (...)
• Lost Clothing : Gloves, Cap, Hat, Scarf, Sweater, Coat, Vest (...)

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