Have you lost a personal item while travelling with Air New Zealand ? Every day, items are left behind by passengers travelling with Air New Zealand. Here’s what happens to lost items and how you can report your lost property.
Do airlines actually look for lost items ?
Yes. Air New Zealand collaborates with airport authorities to manage and recover lost property.
What happens to lost property on an Air New Zealand flight ?
Forgotten items are collected by cabin crew and handed to Lost and Found services at the destination airport.
How long does Air New Zealand keep found property ?
Usually 30 to 90 days.
Can you recover lost items from an Air New Zealand flight ?
Yes you can ! Swift and detailed reporting is recommended to improve your chances of locating your lost item asap.
How to report a lost item onboard an Air New Zealand flight ?
If you’ve lost an item during your trip with Air New Zealand, our team is here to assist you.
Lost items while travelling with Air New Zealand are submitted to different agencies based on where they were found. You can complete and send in the Lost Item Report Form on our platform so that our team can assist you in locating your lost item(s).
Air New Zealand’s Lost Property desk is located at:
Auckland Airport, Domestic Terminal
Auckland, New Zealand
Available 24/7
Customer service line: +64 9 275 0789
Airports served by Air New Zealand Lost and Found services:
- Auckland Airport (AKL) — Main hub
- Wellington Airport (WLG)
- Christchurch Airport (CHC)
- Queenstown Airport (ZQN)
- Sydney Kingsford Smith Airport (SYD)
Most common items lost on Air New Zealand flights:
Travel pillows, tablets, mobile phones, reading glasses, and jackets are among the most frequently forgotten items.
If you have lost one or several item(s), you will find information on how to contact a lost and found property service on this page. Contact information following the loss of an item
Name : Air New Zealand Lost and Found 
Address : Auckland Airport
Auckland
New Zealand 
Phone number : +64 9 256 6325 
Opening hours : Monday to Friday: 8:00 AM - 5:00 PM (New Zealand time) 
Website : https://www.airnewzealand.co.nz/aircraft-lost-property-form
List of the main items found
- Lost Personal Items : Keys, ID, Passport, Wallet, Documents, Badge, Licence (...)
- Lost Electronics : Phone, Tablet, Device charger, Camera, Laptop, Headphones (...)
- Lost Accessories : Purse, Bag, Backpack, Sunglasses, Eyeglasses, Jewellery (...)
- Lost Clothing : Gloves, Cap, Hat, Scarf, Sweater, Coat, Vest (...)