Lost and Found Düsseldorf Airport (DUS)

Have you lost something at Dusseldorf Airport ? Find out how to report a lost item at one of Germany’s three largest airports.

Airport lost property

About Dusseldorf Airport

Dusseldorf Airport (DUS) is the third-busiest airport in Germany, serving Dusseldorf, the state capital of North Rhine-Westphalia, and the wider Rhine-Ruhr metropolitan region, which includes Cologne, Essen, Dortmund, and Bochum. Located approximately eight kilometers north of Dusseldorf city centre, the airport handles around 25 million passengers in normal years. Lufthansa and its regional partners operate the largest share of traffic, alongside Eurowings, Ryanair, easyJet, TUI, and numerous international carriers.

The airport is particularly important for the Rhine-Ruhr area, one of Europe’s most densely populated industrial regions and a major centre for trade fairs, notably through the Messe Dusseldorf exhibition centre. The airport features three terminals connected by the SkyTrain automated people-mover, and a direct rail connection to Dusseldorf’s city centre via the S-Bahn. The lost property office is located at the Sheraton Dusseldorf Airport Hotel, adjacent to the terminal complex, and operates with broad daily hours.

Report a lost item at Dusseldorf Airport (DUS) on our platform

What Should You Do If You’ve Lost Something at Dusseldorf Airport ?

If you notice the loss while still in the terminal, go to the information desk or speak to airport staff immediately. Note which terminal you were in, as the airport spans three separate buildings.

Dusseldorf Airport’s lost property office operates from 5:00 AM to 11:00 PM every day, giving a long daily window for reporting and follow-up.

How to Report a Lost Item at Dusseldorf Airport

Contact the airport Fundburo during opening hours. The office is located at the Sheraton Dusseldorf Airport Hotel, adjacent to the terminal. Provide the date and time, the terminal and gate area, your flight details, and a full description of the item. You can also report through our platform.

Report a lost item at Dusseldorf Airport on our platform

Items Lost on an Aircraft

For items left on board a Lufthansa, Eurowings, Ryanair, or any other flight, contact the airline directly. Airlines manage on-board found property through their own baggage services, separately from the airport’s Fundburo.

Common areas at DUS where passengers lose items include the security lanes in each terminal, the SkyTrain between terminals, gate seating areas, the duty-free and retail concourse, and the baggage claim halls.

Tips to Efficiently Report a Lost Item

  • Note which terminal you were in, as DUS has three
  • Include your airline, flight number, and departure time
  • Describe the item clearly, including brand, colour, and any identifying features
  • The Fundburo is at the Sheraton Hotel next to the terminal complex
  • Provide contact details reachable from your home country after you leave Germany

Contact the Dusseldorf Airport Lost Property Office

Fundburo des Flughafens Dusseldorf

Address : Sheraton Dusseldorf Airport Hotel
40474 Dusseldorf
Germany

Opening hours : Monday to Sunday, 5:00 AM to 11:00 PM

Can You Recover Your Item After Leaving Dusseldorf ?

Yes. The near-daily 18-hour service gives you a wide window to follow up even after your flight. If you have already left Germany, call the Fundburo during opening hours. For items left on aircraft, contact the airline as well. The office can advise on collection or forwarding options for international visitors.

Recent Lost Items Reported at Dusseldorf Airport (DUS)

Information Last Updated On :

Lost found airport Dusseldorf
lost items If you have lost one or several item(s), you will find information on how to contact a lost and found property service on this page.
 

Contact information following the loss of an item

info lost and found Name : Fundbüro des Flughafens Düsseldorf
adress lost and found Address : Sheraton Düsseldorf Airport Hotel
40474 Düsseldorf

phone number lost and found Phone number : +49 211 4212515
opening hours lost property Opening hours : Monday-sunday 5:00 am to 11:00 pm
website adress lost and found Website : https://www.dus.com/de-de/services/flughafen-von-a-z/fundb%C3%BCro

List of the main items found

  • Lost Personal Items : Keys, ID, Passport, Wallet, Documents, Badge, Licence (...)
  • Lost Electronics : Phone, Tablet, Device charger, Camera, Laptop, Headphones (...)
  • Lost Accessories : Purse, Bag, Backpack, Sunglasses, Eyeglasses, Jewellery (...)
  • Lost Clothing : Gloves, Cap, Hat, Scarf, Sweater, Coat, Vest (...)

Other related lost property services