Lost and Found Lufthansa

Have you lost a personal item while travelling with Lufthansa ? Every day, thousands of items are left behind by passengers travelling with Lufthansa. Here’s what happens to lost items and how you can report your lost property.

Airport Lost and Found

What happens to lost property on a Lufthansa flight ?

Items forgotten onboard are collected by flight attendants and sent to the Lost and Found department.

How to report a lost item onboard a Lufthansa flight ?

You’ll find useful information on this page to help you report your lost items to Lufthansa.
You can also fill out the Lost Item Report Form on our platform so that our team can assist you in locating your lost item(s).

Report a lost item with Lufthansa on our platform

The Lufthansa main Lost Property office is located at:

Frankfurt Airport, Frankfurt, Germany

It’s opening hours are:

Monday to Friday: 7:00 AM – 6:00 PM

Airports served by Lufthansa Lost and Found services :

–Frankfurt Airport (FRA) – Primary Lufthansa hub

–Munich Airport (MUC)

-Berlin Brandenburg Airport (BER)

–Zurich Airport (ZRH)

–Vienna International Airport (VIE)

Do airlines actually look for lost items ?

Yes, Lufthansa actively searches for lost items upon receiving a report.

Can you recover lost items from a Lufthansa airplane ?

Yes, providing a detailed report improves the likelihood of recovering your belongings.

How long does Lufthansa keep found property ?

Items are generally stored for about 90 days before disposal or donation.

Where exactly are lost items stored after your flight ?

After being collected onboard, items are usually transferred to the Lost and Found department at the arrival airport. For Lufthansa flights, many items are centralized at major hubs such as Frankfurt or Munich, especially if they are not immediately claimed. Depending on where your flight landed, your item may be stored locally at the arrival airport or forwarded to a central facility for processing and storage.

How long does it take for a lost item to be registered ?

There is often a short delay between when an item is found onboard and when it is officially logged into the Lost and Found system. In most cases, items are registered within 24 to 72 hours after the flight arrives. During busy travel periods, this process may take slightly longer, so it is recommended to check back regularly if you do not receive an immediate update.

Can lost items be shipped to you ?

If you are no longer at the airport where your item was found, Lufthansa or the airport Lost and Found office may offer shipping options. Delivery is usually arranged via courier service, and fees may apply depending on the destination and the type of item. It is important to confirm shipping availability and costs once your item has been located.

What to do if you lost an item on a connecting flight ?

If your journey included a connection, identifying where the item was lost is important. If you believe the item was left on the aircraft, you should report it to Lufthansa and include all flight segments in your report. If the item may have been lost during transit at the airport, you may also need to contact the Lost and Found office of the transit airport.

What types of items are most commonly recovered ?

The most frequently recovered items include phones, headphones, passports, wallets, and small bags. These are often found in seat pockets, under seats, or in overhead compartments. Larger items such as carry-on luggage are less commonly left behind but are usually easier to identify and return when found.

What happens to unclaimed items ?

If an item is not claimed within the retention period, it is handled according to local regulations. This may include disposal, donation, or transfer to public auction services. Valuable items or official documents may be treated differently and handled by authorities when required.

Tips to improve your chances of recovery

Submitting your report as soon as possible is one of the most important steps. Be as detailed as possible when describing your item and include information such as your seat number and travel date. Keeping copies of your travel documents and receipts can also help prove ownership if your item is found.

Recent Lost Items Reported in a Lufthansa flight

Information Last Updated On :

Lost Property Lufthansa
lost items If you have lost one or several item(s), you will find information on how to contact a lost and found property service on this page.
 

Contact information following the loss of an item

info lost and found Name : Lufthansa Lost and Found
adress lost and found Address : Frankfurt Airport
Frankfurt
Germany
phone number lost and found Phone number : +49 69 690 66359
opening hours lost property Opening hours : 24/7
website adress lost and found Website : http://lufthansalostandfound.com/index_en.html

List of the main items found

  • Lost Personal Items : Keys, ID, Passport, Wallet, Documents, Badge, Licence (...)
  • Lost Electronics : Phone, Tablet, Device charger, Camera, Laptop, Headphones (...)
  • Lost Accessories : Purse, Bag, Backpack, Sunglasses, Eyeglasses, Jewellery (...)
  • Lost Clothing : Gloves, Cap, Hat, Scarf, Sweater, Coat, Vest (...)

Other related lost property services