Lost and Found Frankfurt am Main Airport (FRA)

Have you lost something at Frankfurt Airport ? Find out how to report a lost item at Germany’s largest aviation hub.

About Frankfurt Airport (FRA)

Frankfurt Airport is Germany’s largest and busiest airport and one of the world’s most important international aviation hubs. Located approximately 12 kilometers southwest of Frankfurt city center, the airport operates two main passenger terminals serving over 300 destinations worldwide.

As Europe’s fourth-busiest airport by passenger traffic, Frankfurt handles over 70 million passengers annually. With such enormous volume and the airport serving as a major connection point for international travel, personal items frequently get left behind. The airport maintains a Fundbüro (Lost and Found) service to help travelers recover their belongings.

What Should You Do If You’ve Lost Something at Frankfurt Airport ?

Losing an item at Frankfurt Airport can be particularly stressful given the airport’s size and role as a major connection hub. The airport operates a Fundbüro (Lost and Found office) in Terminal 1 with daily hours to assist travelers. Whether your item was misplaced at security, during a connection, or in one of the terminals’ many facilities, here’s what you need to know.

Have you lost something in Frankfurt Airport ? From security checkpoints to gate areas, personal belongings get left behind daily.

How to report a lost item at Frankfurt Airport ?

If you’ve misplaced your item somewhere in the airport, the information below will guide you through reporting your loss to the Fundbüro. The office operates daily with consistent hours.

When filing your report, provide comprehensive details:

• A detailed description of the item (color, brand, model, serial numbers, unique features)
• The specific terminal (Terminal 1 or Terminal 2) and zone/area where it may have been lost
• The approximate time it was lost
• Your airline, flight number, and gate information if relevant
• Your contact information including phone number and email address

You can also complete and send in the Lost Item Report Form on our platform so that our team can assist you in reporting your lost item(s).

Lost something in the airport ?

If you lost your item within the airport facilities (check-in area, security screening, waiting areas, shops, restaurants, baggage claim), contact the Frankfurt Airport Fundbüro.

Fundbüro Lost & Found

• Address: Terminal 1, Zone A, Level 0, 60547 Frankfurt
• Phone: +49 (0) 69 690 66359
• Opening hours: Monday-Sunday 8:00 am to 6:00 pm

The Fundbüro is located in Terminal 1, Zone A on Level 0 (ground level) and operates daily with consistent hours throughout the week.

Item(s) lost on the plane

If you left something onboard your aircraft, you must contact your airline directly, not the Fundbüro. Airlines are responsible for items left on aircraft. Each airline has its own lost property procedures.

Frankfurt Airport’s Terminal Structure

Understanding the layout is crucial for reporting lost items:

Terminal 1:

• Lufthansa and Star Alliance hub
• Divided into Zones A, B, C
• SkyLine automated train connecting zones
• Fundbüro located in Zone A, Level 0
• Most extensive facilities, shopping, and lounges
• Long walking distances between gates

Terminal 2:

• Non-Star Alliance carriers
• Smaller and more compact
• Connected to Terminal 1 via SkyLine train
• Separate building requiring train transit

The SkyLine:

• Automated train between terminals and zones
• Short 2-3 minute journey
• Items frequently left on seats
• Bags slip from laps when train starts/stops
• Common loss point for connecting passengers

The Squaire:

• Office and hotel building above Terminal 1
• Connected to terminal
• Shopping, dining, and conference facilities
• Long-distance train station (Fernbahnhof) underneath
• Additional loss points for rail-to-air transfers

Common Loss Points at Frankfurt Airport

Security Checkpoints:

• Multiple security areas across terminals
• Electronics removed for screening
• Small items in bins (watches, belts, keys, phones)
• Laptops and tablets
• Liquids bags after inspection

SkyLine Automated Train:

• Connecting terminals and Terminal 1 zones
• Very short journey (90 seconds)
• Items set down quickly forgotten
• Overhead racks
• Window-side seating where bags slip

Lufthansa Lounges:

• First Class Terminal (exclusive separate facility)
• Senator and Business lounges throughout Terminal 1
• High-end business traveler items
• Shower facilities where toiletries forgotten
• Workstations with laptops and chargers

Shopping Areas:

• Extensive luxury retail in Terminal 1
• Designer boutiques and duty-free
• Multiple shopping bags compound loss risk
• Personal items set down while browsing
• Fitting rooms in clothing stores

Long-Distance Train Station (Fernbahnhof):

• Direct rail connections to German cities and beyond
• Located below The Squaire
• Passengers transferring between train and flight
• Items left on platforms or in waiting areas
• Separate lost and found operated by Deutsche Bahn (German Railways)

Gate Seating Areas:

• Long walks to gates, especially in Terminal 1 Zone A
• Large gate areas with lots of seating
• Charging stations where cables are forgotten
• Newspapers and magazines in seat pockets
• Items under seats

Lost Luggage or Item Left on the Plane ?

For different types of losses:

• Checked Baggage Issues – Report to your airline’s baggage services desk in arrivals immediately
• Items Lost in Terminal – Contact the Fundbüro in Terminal 1, Zone A, Level 0
• Items Left on Aircraft – Contact your airline directly, not the Fundbüro
• Items Lost in Train Station – Contact Deutsche Bahn Fundbüro (separate from airport)

Each type of loss has different procedures and responsible parties.

If you have lost one or several item(s), you will find information on how to contact a lost and found property service on this page.
 

Contact information following the loss of an item

Name : Fundbüro Lost & Found
Address : Terminal 1, zone A, level 0
60547 Frankfurt

Phone number : +49 (0) 69690 66359
Opening hours : Monday-sunday 8:00 am to 6:00 pm
Website : https://www.frankfurt-airport.com/de/am-flughafen/fundbuero-faq.html

List of the main items found

• Lost Personal Items : Keys, ID, Passport, Wallet, Documents, Badge, Licence (...)
• Lost Electronics : Phone, Tablet, Device charger, Camera, Laptop, Headphones (...)
• Lost Accessories : Purse, Bag, Backpack, Sunglasses, Eyeglasses, Jewellery (...)
• Lost Clothing : Gloves, Cap, Hat, Scarf, Sweater, Coat, Vest (...)

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