Lost and Found Copenhagen Kastrup Airport (CPH)

Have you lost something at Copenhagen Airport ? Find out how to report a lost item at Scandinavia’s busiest airport.

About Copenhagen Airport (CPH)

Copenhagen Airport, Kastrup, is the largest airport in Scandinavia and the primary gateway to Denmark and the wider Nordic region. Located on the island of Amager, just 8 kilometers south of Copenhagen city center, the airport serves as a major hub for SAS Scandinavian Airlines and handles connections throughout Europe and to intercontinental destinations.

As one of Europe’s busiest airports, Copenhagen airport, aka Kastrup Københavns Lufthavn, handles over 30 million passengers annually. With such enormous passenger volume, personal items frequently get left behind. Lost property services for the airport are managed by Copenhagen Police.

What Should You Do If You’ve Lost Something at Copenhagen Airport ?

Losing an item at Copenhagen Airport can be stressful, but lost property services are available to help you recover your belongings. Note that lost property for the airport is managed by Copenhagen Police at their central station, not at the airport itself. Whether your item was misplaced at security, in a terminal, or at one of the airport’s facilities, here’s what you need to know.

Have you lost something in Copenhagen Airport ? From security checkpoints to boarding gates, personal belongings are left behind regularly.

How to report a lost item in Copenhagen Airport ?

Whether you’ve lost your item at security, in the terminal area, or during your journey, the following information will help you report your loss effectively.

You can also complete and send in the Lost Item Report Form on our platform so that our team can assist you in reporting your lost item(s).

Items lost inside the airport

If your item was lost in the public areas, security checkpoints, shops, restaurants, or gate areas of Copenhagen Airport, you need to contact Copenhagen Police Lost and Found.

Important : The lost property office is NOT located at the airport. It is at the main police station in central Copenhagen.

Address : Politigården, Hambrosgade 21, 1567 København V

Operating hours : Monday-Friday 9:00 am to 2:00 pm

The office is located approximately 8 kilometers from the airport in central Copenhagen.

Items lost onboard the plane

For personal belongings left onboard during the flight, you should contact your airline’s lost property service directly.

After passengers disembark, planes are cleaned and swept for lost items before taking off for their next flight. Found items are most frequently left at the flight’s destination airport, but can sometimes be missed by staff and follow the plane to a different airport.

Common Areas Where Items Are Lost at CPH

Travelers often misplace items in these locations :

Security Checkpoints : Electronics, belts, wallets, and passports are commonly left in screening trays.

Gate Seating Areas : Books, jackets, chargers, and personal items are frequently forgotten during boarding.

CPH Go Shopping Area : The large central retail district where personal items are set down while shopping.

Restaurants and Cafés : Phones, tablets, or bags may be left on tables or under seats.

Metro and Train Station : Items lost during transfers between airport and city transportation.

Restrooms : Personal care items like glasses, cosmetics, or small accessories can be misplaced.

Baggage Claim : Small items may be overlooked while collecting luggage.

Providing accurate details about where and when you lost your item will improve the chances of recovery.

Tips to Efficiently Report a Lost Item at Copenhagen Airport

To report a lost item at Copenhagen Airport, you should :

• Provide a detailed description of the item, including color, brand, size, and any distinguishing marks.
• Specify the approximate location and time the item was lost.
• Specify which terminal (Terminal 2 or Terminal 3) if known.
• Share your contact details (email and phone number).
• Include relevant flight information, if applicable.

Since the lost property office is not at the airport and has limited hours (Monday-Friday 9:00 am to 2:00 pm), you will need to call or travel to the central Copenhagen location.

How Long Does It Usually Take to Hear Back ?

Response times may vary depending on volume, but most inquiries receive a reply within a few working days. Keep in mind that the office only operates weekday mornings, which may affect response times.

Where to Claim Your Lost Property

If your item is found, you will be contacted with instructions on how to retrieve it. You’ll need a valid form of ID.

You will need to visit Politigården in central Copenhagen (approximately 8 km from the airport) during operating hours (Monday-Friday 9:00 am to 2:00 pm) to collect your item. For travelers who have already left Denmark, courier delivery may be arranged (fees apply).

Can You Recover Your Item After Leaving Denmark ?

Yes. If your lost property is found after your departure, arrangements can usually be made for shipping. Coordinate with the Copenhagen Police Lost and Found office for specific procedures. International shipping fees can be substantial, so consider the item’s value.

Lost Luggage or Item Left on the Plane ?

If you’ve lost your checked baggage or left something on the aircraft, this must be handled directly through your airline or their ground handling service. The Copenhagen Police Lost and Found does not manage items left onboard or issues with checked luggage.

Airline baggage service counters are located in the arrival halls near baggage claim, and each carrier will have a designated contact.

If you have lost one or several item(s), you will find information on how to contact a lost and found property service on this page.
 

Contact information following the loss of an item

Name : Copenhagen Police Lost and Foun
Address : Politigården
Hambrosgade 21
1567 København V

Phone number : +45 38748822
Opening hours : Monday-friday 9:00 am to 2:00 pm
Website : https://politi.dk/en/copenhagen-police/copenhagen-police-lost-and-found

List of the main items found

• Lost Personal Items : Keys, ID, Passport, Wallet, Documents, Badge, Licence (...)
• Lost Electronics : Phone, Tablet, Device charger, Camera, Laptop, Headphones (...)
• Lost Accessories : Purse, Bag, Backpack, Sunglasses, Eyeglasses, Jewellery (...)
• Lost Clothing : Gloves, Cap, Hat, Scarf, Sweater, Coat, Vest (...)

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