Lost and Found Tokyo Narita International Airport (NRT)

Have you lost something at Narita Airport ? Find out how to report a lost item at Tokyo’s main international gateway.

Airport lost items service

About Tokyo Narita Airport

Narita International Airport, given the IATA code NRT, is the main international airport serving the Tokyo metropolitan area and one of the busiest airports in Asia. Located in Narita, Chiba Prefecture, approximately 60 kilometres east of central Tokyo, the airport handles a large proportion of Japan’s long-haul international traffic and serves as the home base for Japan Airlines and ANA for many intercontinental routes. Ground connections to Tokyo include the Narita Express (N’EX) train and the Keisei Skyliner, as well as limousine bus services.

Lost property at Narita Airport is managed through information points across all three terminals. The service is available around the clock, seven days a week.

Report a lost item at Tokyo Narita Airport (NRT) on our platform

What Should You Do If You’ve Lost Something at Narita Airport ?

If you have lost an item at Narita Airport, report it to the nearest information point as soon as possible. The service is available 24 hours a day across Terminals 1, 2, and 3. For items left on a plane, contact your airline directly as carriers have their own lost property systems and the airport’s service covers terminal-side losses only.

Narita is a very large airport with high passenger volumes. Specifying the terminal and area of the loss clearly helps staff locate the relevant found item records quickly.

How to Report a Lost Item at Narita Airport

Contact any of the Information Points across Terminal 1, 2, or 3 at Narita Airport, 1-1 Furugome, Narita, Chiba 282-0004, Japan. The service is available 24 hours a day. Provide the terminal, area of the airport, date and time of the loss, your flight details if relevant, and a clear description of the item.

Key Things to Know About Narita Airport Lost Property

  • Information points across all three terminals are available 24 hours a day
  • Items lost on aircraft must be reported directly to the airline
  • Specify the terminal (1, 2, or 3) when reporting your loss
  • Japan has a strong lost property culture with high return rates
  • Bring identification when collecting your item

Tips to Efficiently Report a Lost Item

  • Report as soon as possible given the 24-hour availability
  • Clearly state which terminal you were in and in which area
  • Include your flight number, airline, and departure or arrival time
  • Describe the item clearly: type, brand, colour, and contents
  • Leave a working phone number and email for follow-up

Contact Narita Airport Lost and Found

Tokyo Narita Airport Lost and Found Service

Address : All Information Points, Terminals 1, 2 and 3
Narita Airport
1-1 Furugome, Narita
Chiba 282-0004, Japan

Opening hours : Open 24 hours a day, 7 days a week

Can You Recover Your Item After Leaving Japan ?

The 24-hour service allows remote follow-up by phone at any time. If you have left Japan, contact the airport and provide a detailed description of the item and the terminal where the loss occurred. If a match is confirmed, postal return may be available for smaller items, or you can arrange for a representative to collect with written authorisation and identification.

Recent Items Lost at Tokyo Narita airport (NRT)

Information Last Updated On :

Lost found airport Narita Tokyo
lost items If you have lost one or several item(s), you will find information on how to contact a lost and found property service on this page.
 

Contact information following the loss of an item

info lost and found Name : Tokyo Narita Airport - Lost and Found Service
adress lost and found Address : All Information Points
Terminal 1, 2, 3
Narita Airport
1-1 Furugome, Narita
Chiba 282-0004, Japan

phone number lost and found Phone number : +81 476-34-8000
opening hours lost property Opening hours : Monday to Sunday 24h/24h
website adress lost and found Website : https://www.narita-airport.jp/en/service/svc_01

List of the main items found

  • Lost Personal Items : Keys, ID, Passport, Wallet, Documents, Badge, Licence (...)
  • Lost Electronics : Phone, Tablet, Device charger, Camera, Laptop, Headphones (...)
  • Lost Accessories : Purse, Bag, Backpack, Sunglasses, Eyeglasses, Jewellery (...)
  • Lost Clothing : Gloves, Cap, Hat, Scarf, Sweater, Coat, Vest (...)

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