Lost and Found Tokyo Haneda International Airport (HND)

Have you lost something at Haneda Airport ? Everyday hundreds of travellers lose personal items at Tokyo Haneda airport, whether in the terminal or during their flight. Find out how to report a lost item at Tokyo Haneda International Airport.

About Tokyo Haneda Airport

Tokyo International Airport, universally known as Haneda Airport and given the IATA code HND, is one of the two major airports serving the Tokyo metropolitan area and is the busiest airport in Japan by passenger movements. Located in Ota City, approximately 14 kilometres south of central Tokyo, Haneda is directly connected to the city by the Tokyo Monorail and the Keikyu Airport Line. The airport operates three domestic terminals and one international terminal, handling a vast number of domestic routes as well as a growing range of international connections following its capacity expansion.

The lost property service at Haneda Airport is based at Terminal 1, Level 1. The office is open seven days a week during daytime hours.

What Should You Do If You’ve Lost Something at Haneda Airport ?

If you have lost an item at Haneda Airport, contact the lost and found office as soon as possible. The office is open daily from 6:00 AM to 8:00 PM, covering most standard flight schedules. For items left on a plane, contact your airline directly as Japanese carriers handle on-board lost property separately through their own lost and found systems.

Japan’s lost property culture means that items are frequently handed in. Reporting promptly with an accurate description significantly increases your chances of a successful match.

How to Report a Lost Item at Haneda Airport

Contact or visit the Haneda Tokyo International Airport Lost and Found office at Terminal 1, 1F, Haneda Airport, Hanedakuko, Ota City, Tokyo 144-0041, Japan. The office is open Monday to Sunday from 6:00 AM to 8:00 PM. Provide the terminal, date and time of the loss, your flight details if relevant, and a clear description of the item.

Key Things to Know About Haneda Airport Lost Property

• The lost property office is open daily from 6:00 AM to 8:00 PM
• Items lost on aircraft must be reported directly to the airline
• Japan has a strong lost property culture with high return rates
• Haneda has multiple terminals; specify which terminal you were in
• Bring identification when collecting your item

Tips to Efficiently Report a Lost Item

• Report on the same day within the 6:00 AM to 8:00 PM window
• Note which terminal (Domestic 1, 2, 3 or International) and the area of the loss
• Include your flight number and departure or arrival time
• Describe the item clearly: type, brand, colour, and contents
• Leave a working phone number and email for follow-up

Contact Haneda Airport Lost and Found

Haneda Tokyo International Airport Lost and Found Office

Address : Terminal 1, 1F
Haneda Airport
Hanedakuko, Ota City
Tokyo 144-0041, Japan

Opening hours : Monday to Sunday: 6:00 AM to 8:00 PM

Can You Recover Your Item After Leaving Tokyo ?

Remote follow-up by phone during daily operating hours is possible. If you have left Japan, contact the office and provide a detailed written description of the item. If a match is confirmed, postal return may be available for smaller items, or you can arrange for a representative to collect on your behalf.

If you have lost one or several item(s), you will find information on how to contact a lost and found property service on this page.
 

Contact information following the loss of an item

Name : Haneda Tokyo International Airport - Lost and Found Office
Address : Terminal 1, 1F
Haneda Airport
Hanedakuko, Ota City
Tokyo 144-0041, Japan

Phone number : +81 03-5757-8111 / +81 03-5757-8111
Opening hours : Monday to Sunday 6:00 am to 8:00 pm
Website : https://tokyo-haneda.com/en/lost/index.html

List of the main items found

• Lost Personal Items : Keys, ID, Passport, Wallet, Documents, Badge, Licence (...)
• Lost Electronics : Phone, Tablet, Device charger, Camera, Laptop, Headphones (...)
• Lost Accessories : Purse, Bag, Backpack, Sunglasses, Eyeglasses, Jewellery (...)
• Lost Clothing : Gloves, Cap, Hat, Scarf, Sweater, Coat, Vest (...)

Browsing : Lost and Found > Japan > Tokyo Haneda International Airport (HND)