Lost and Found Palma de Mallorca Airport (PMI)

Have you lost an item in Palma de Mallorca airport ? You’ll find useful information on this page to help you report your lost item quickly and efdiciently.

About Palma de Mallorca Airport (PMI)

Palma de Mallorca Airport, also known as Son Sant Joan Airport, is the third-busiest airport in Spain and the main airport serving the Balearic Islands. Located just 8 kilometers east of Palma, the island’s capital, it serves as a major gateway for tourists visiting Mallorca’s beaches, historic sites, and Mediterranean lifestyle.

Handling over 29 million passengers annually, primarily during the busy summer season, the airport is one of Europe’s most important tourist destinations. With such enormous passenger volume, particularly charter and leisure travelers, personal items frequently get left behind. The airport maintains a comprehensive Lost and Found service with multiple airline ground handling agents to help travelers recover their belongings.

What Should You Do If You’ve Lost Something at Palma de Mallorca Airport ?

Losing an item at Palma de Mallorca Airport can be concerning, especially during the busy summer season when the airport handles massive tourist volumes. The airport provides a Lost Property Office in the main arrivals hall to assist travelers in recovering their personal items. Whether your item was misplaced at security, in a terminal area, or at a café, here’s what you need to know.

Have you forgotten your phone, laptop, jewelry, or other items in Palma de Mallorca Airport ? From security checkpoints to departure gates, personal belongings are left behind every day.

How to report a lost item in Palma de Mallorca airport ?

Have you forgotten your phone, laptop, jewelry… in Palma de Mallorca airport ? Whether you’ve lost your item(s) in the airport or during your flight, you’ll find practical information on this page to help you report your loss. You can also complete and send in the Lost Item Report Form on our platform so that our team can assist you in reporting your lost item(s).

Item(s) Lost in Palma de Mallorca airport

For items left in the vicinities of Palma de Mallorca airport, it’s best to contact the lost property service.

The Palma de Mallorca airport Lost Property Office is located on the Ground Floor (Floor 0) of the main Arrivals hall.

Opening Times : The office is open everyday from 09:00 to 17:00.

Item(s) Lost on the Plane

For items left onboard aircraft arriving at Palma de Mallorca airport, you must contact the respective airline’s lost property office.

There are several Airline Ground Handling Agents in Palma de Mallorca airport. Depending on your airline, one of the following may handle your lost items left on the plane :

• Swissport
• Easy Jet (Menzies Aviation)
• Eurowings
• Groundforce
• Iberia
• Jet2.com
• Ryanair

Contact your specific airline to determine which ground handler manages their lost property.

Major Tourist Hub Considerations

Palma de Mallorca Airport is one of Europe’s busiest seasonal airports :

• Peak summer traffic from June to September
• Numerous charter flights from across Europe
• High volume of families and leisure travelers
• Many passengers unfamiliar with the airport
• Rush to reach beach resorts can lead to forgotten items

Common tourist-related lost items include beach accessories, cameras, sunglasses, and vacation reading materials.

Limited Operating Hours Impact

The Lost Property Office operates 9:00 am to 5:00 pm daily, which means:

• Early morning flights may arrive before the office opens
• Evening and night flights depart after the office closes
• Weekend hours are the same as weekdays (no extended service)
• Phone reporting is only available during these limited hours
• For issues outside office hours, report losses the next day

Plan accordingly if you discover a loss during off-hours.

Common Places Where Items Are Lost at PMI

Travelers most frequently lose items in these areas:

• Security Checkpoints – Sunglasses, electronics, belts, and summer accessories left in bins
• Departure Gates – Chargers, books, and personal items forgotten during boarding
• Duty-Free Shopping – Purchases or bags left at retail counters
• Restaurants and Cafés – Phones, tablets, or bags left at tables during busy periods
• Baggage Claim – Small items overlooked while collecting luggage
• Car Rental Areas – Items dropped while organizing rental procedures

During peak summer season, the high volume increases the challenge of locating lost items.

Do airlines actually look for lost items ?

Yes, airlines and their ground handling agents do search for reported lost items. At Palma de Mallorca Airport, multiple ground handlers serve different airlines, so contacting the correct one is important. Aircraft cleaning crews collect found items and report them to their airline’s or handler’s lost and found department. Quick reporting improves recovery chances, especially during busy summer operations.

What happens to lost property at airports ?

Items found at Palma de Mallorca Airport are collected and stored at the Lost Property Office. According to Spanish regulations, found items are held for a specific retention period, typically 30 to 90 days. Items remaining unclaimed may be donated to charity, auctioned, or disposed of according to local procedures. Travel documents like passports are usually kept longer and may be forwarded to appropriate consulates.

Claiming Your Lost Property

If your item is found:

• The Lost Property Office will contact you using your report information
• Visit the office on the Ground Floor of the main Arrivals hall
• Operating hours are 9:00 am to 5:00 pm daily
• Bring valid photo identification (passport or national ID)
• Provide detailed description to verify ownership
• Have your report reference number ready
• For travelers who have left Mallorca, courier arrangements may be possible (fees apply)

Tips for Mallorca Visitors

For tourists visiting Mallorca:

• Report losses before leaving the airport if possible, especially if outside office hours
• Save the Lost Property phone number for daytime contact
• Provide your hotel contact information when filing reports
• The airport’s proximity to Palma (8 km) makes returning feasible if staying nearby
• During peak summer season, allow extra time for Lost Property inquiries
• Consider travel insurance for valuable items
• Keep track of beach accessories and vacation equipment

Statistics on Lost Items

Research shows that:

• Over 60% of Americans have lost a personal item in the past year
• The most commonly lost items are cell phones, followed by keys, wallets, and sunglasses
• Approximately 70% of items lost in airports are returned to owners when properly reported
• The busiest time for lost and found departments is during holiday seasons, with a 25% increase

Lost Luggage or Item Left on the Plane ?

For different types of losses:

• Checked Baggage Issues – Report immediately to your airline’s baggage services desk in arrivals
• Items Lost in Terminal – Contact the Lost Property Office on Ground Floor
• Items Left on Aircraft – Contact your airline or their specific ground handling agent

Each type of loss requires contacting different parties for resolution.

If you have lost one or several item(s), you will find information on how to contact a lost and found property service on this page.
 

Contact information following the loss of an item

Name : Objetos perdidos-Lost and found service Aeropuerto de Palma de Mallorca
Address : Level 0, Arrivals Hall
Palma de Mallorca airport
07611 Palma, Balearic Islands

Phone number : +34 971 789 456
Opening hours : Monday-sunday 7:00 am to 3:00 pm
Website : http://www.aena.es/es/aeropuerto-palma-mallorca/objetos-perdidos.html

List of the main items found

• Lost Personal Items : Keys, ID, Passport, Wallet, Documents, Badge, Licence (...)
• Lost Electronics : Phone, Tablet, Device charger, Camera, Laptop, Headphones (...)
• Lost Accessories : Purse, Bag, Backpack, Sunglasses, Eyeglasses, Jewellery (...)
• Lost Clothing : Gloves, Cap, Hat, Scarf, Sweater, Coat, Vest (...)

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