Lost something on the Ankara metro ? Misplacing something on the metro can feel overwhelming — especially when you’re switching lines, navigating rush hours, or rushing to catch a train. Wallets, phones, umbrellas, and ID cards are frequently left behind.
This page guides you through what to do if you’ve lost something while using the Ankara Metro.
How to Report Your Lost Item
If you can recall the station where you boarded and exited, the line you were on, and the approximate time, be sure to include those details. Whether the item was left on a bench, a platform, or inside a carriage — those specifics are key for staff to assist you efficiently.
You can submit a Lost Item Report via our platform. Our team will forward your claim to the relevant department and follow up directly.
Where to Go or Call for Help
The Ankara Metro Lost and Found office is located at:
Emniyet Mah. Hipodrom Cad. No:5 A Blok, Yenimahalle, Ankara
🕗 Opening hours: Monday to Friday, from 8:30 AM to 5:00 PM
📞 Phone: +90 312 568 99 00
Information Last Updated On :
If you have lost one or several item(s), you will find information on how to contact a lost and found property service on this page. Contact information following the loss of an item
Name : Ankara Metro Lost and Found 
Address : Emniyet Mah.Hipodrom Cad.No:5 A Blok Yenimahalle, Ankara 
Phone number : +90 312 568 99 00 
Opening hours : Mon-Fri 8:30 AM - 5:00 PM 
Website : https://ego.gov.tr/en/sayfa/50/ego-iletisim
List of the main items found
- Lost Personal Items : Keys, ID, Passport, Wallet, Documents, Badge, Licence (...)
- Lost Electronics : Phone, Tablet, Device charger, Camera, Laptop, Headphones (...)
- Lost Accessories : Purse, Bag, Backpack, Sunglasses, Eyeglasses, Jewellery (...)
- Lost Clothing : Gloves, Cap, Hat, Scarf, Sweater, Coat, Vest (...)