Lost and Found Avianca


Have you lost your personal item(s) on a flight with Avianca ? Everyday, hundreds of forgotten items are found by the cabin crew on flights operated by Avianca.

Airport Lost Items Help Desk
What happens to lost property on an Avianca plane?
Items left behind on an Avianca plane are usually collected by the cabin crew and given to the airline’s lost and found department. These items are then cataloged and stored at the destination airport or the airline’s main lost and found office. If the items are not claimed within a certain time frame, they might be donated, disposed of, or sold at auction.

Do airlines actually look for lost items?
Yes, airlines do make efforts to locate and return lost items. Passengers can report their lost items to the airline’s lost and found department, and the airline staff will check their inventory of found items and attempt to match them with the descriptions provided by passengers.

Are airlines responsible for lost items?
Airlines generally have policies stating they are not liable for lost, stolen, or damaged personal items unless the loss is due to the airline’s negligence. Passengers are encouraged to keep valuable items with them in their carry-on baggage and to report any missing items as soon as possible.

Can you recover lost items from an airplane?
Yes, it is possible to recover lost items from an airplane. Passengers should contact the airline’s lost and found department as soon as they realize an item is missing. Providing detailed information about the lost item and the flight details can help in the recovery process. Many airlines also have online forms to report lost items.

How long does Avianca hold on to found items?
The duration that found items are kept varies by airline. Generally, items are stored for 30 days to several months. Unclaimed items might be donated, discarded, or sold at auction. Check the airline’s specific policy for details.

How can you report lost items on an Avianca flight ?
Whether you’ve lost your item(s) in the airport or during your flight, you’ll find practical information on this page to help you report your loss.

Depending on their location, items left behind while travelling with Avianca are handed over to various agencies. You can fill out and submit our Lost & Found Reporting Form on this platform. So our team can assist you in locating your lost item(s).

The Avianca Lost Property office is located at the following address : El Dorado International Airport, Bogotá, Colombia

The Lost Property office is open 24/7
You can call the following number to reach the airline : +57 1 413 8500

Lost Property Service Avianca
lost items If you have lost one or several item(s), you will find information on how to contact a lost and found property service on this page.
 

Contact information following the loss of an item

info lost and found Name : Avianca Lost and Found
adress lost and found Address : El Dorado International Airport
Bogotá, Colombia
phone number lost and found Phone number : +57 1 413 8500
opening hours lost property Opening hours : 24/7
website adress lost and found Website : https://ayuda.avianca.com/hc/en-us/articles/13083512456603-What-can-I-do-if-I-forgot-an-item-on-the-plane-

List of the main items found

  • Lost Personal Items : Keys, ID, Passport, Wallet, Documents, Badge, Licence (...)
  • Lost Electronics : Phone, Tablet, Device charger, Camera, Laptop, Headphones (...)
  • Lost Accessories : Purse, Bag, Backpack, Sunglasses, Eyeglasses, Jewellery (...)
  • Lost Clothing : Gloves, Cap, Hat, Scarf, Sweater, Coat, Vest (...)

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