Have you lost a personal item while travelling with Aeroméxico ?
Passengers frequently leave personal items behind on Aeroméxico flights throughout Mexico and internationally.
How to report a lost item onboard an Aeroméxico flight ?
If you’ve lost your item(s) during your trip with Aeroméxico, our team is here to assist you.
Lost items while travelling with Aeroméxico are submitted to different agencies based on where they were found. You’ll find useful information on this page to help you report your lost items to Aeromexico. You can complete and send in the Lost Item Report Form on our platform so that our team can assist you in locating your lost item(s).
What happens to lost property on an Aeroméxico flight ?
Items forgotten onboard are collected by the crew and delivered to the Aeroméxico Baggage Services department at the destination airport.
Do airlines actually look for lost items?
Yes. Aeroméxico makes efforts to register and store lost items until owners are located.
Can you recover lost items from an airplane ?
Yes. Prompt reporting and detailed information about your flight and item increase your chances.
How long does Aeroméxico keep found property ?
Found items are generally stored for up to 90 days.
Aeroméxico Lost Property Office
The Aeroméxico Lost Property service is located at Terminal 2, Aeropuerto Internacional Benito Juárez, Avenida Capitan Carlos León s/n, Colonia Peñón de los Baños, C.P. 15620 Ciudad de México, Mexico.
The Lost Property service is open 24/7.
Recent Items Lost in Aeromexico flights
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White AirPods Pro on a return Aeromexico flight from Mexico City Benito Juarez airport (Mexico) to London Heathrow airport (UK)
Description of lost item(s) : I flew back in seat 20B on the flight returning to the UK (AM7 AeroMexico MXC to LDN HRW). I left my white AirPods pros somewhere on…
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False tooth plate on Aeromexico flight from Mexico City Benito Juarez airport (Mexico) to Vancouver airport (Canada)
Description of lost item(s) : It is a bridge for the front tooth on the top Location of loss : On flights AM694 from Mexico City to YVR SEAT 17F on April…
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Olive green leather briefcase for computer and white iPhone cable in Aeromexico flight from Mexico City Benito Juarez airport (Mexico) to Chicago O’Hare airport (USA)
This report of lost property was transmitted in Spanish. Description of lost item(s) : Maletín de piel para computadora verde olivo y cable de iphone tipo C. Location of loss : Debajo…
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MacBook Pro computer inside a blue case and passport on Aeromexico flight from London Heathrow airport (UK) to Mexico City Benito Juarez airport (Mexico)
Description of lost item(s) : Computadora mac book pro dentro de case azul y pasaporte Location of loss : Flight AM 8 desde london heathrow asiento 10J Date of loss : 02/04/2026…
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Emerald Ring in Aeromexico flight from Los Angeles LAX airport (USA) to Mexico City Benito Juarez airport (Mexico)
Description of lost item(s) : Emerald ringStone is greenPlatinums ring Location of loss : AM645 from LAX to Mexico City on Feb 01,2026.My seat is 34DI went to bathroom twice next seatI…
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Silver Microsoft Surface Laptop with aluminium case on Aeromexico flight from Mexico City Benito Juarez airport (Mexico) to Madrid Barajas airport (Spain)
Description of lost item(s) : Laptop Microsoft Surface 15" Colour silver Case Alluminium With face identification (otherwise the accounts are Valter and Samuel) There is a small dent on the lower right…
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Dental appliance (dental guard) in Aeromexico flight from Mexico City Benito Juarez airport (Mexico) to Rome airport (Italy)
This report of lost property was transmitted in Spanish. Description of lost item(s) : una guarda dental, en una caja color blanca Location of loss : los deje adentro del avion en…
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Shinola Rambler Watch at Monterrey airport security (Mexico)
Description of lost item(s) : On the morning of Thursday October 10th 2024, I went through security and accidentally left my watch in the bin as I went through security. It is…
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Turquoise blue onyx bracelet at Mexico City airport (Mexico)
Description of lost item(s) : Turquoise blue onyx and silver bracelet. Slender 1/2 inch sections connected with silver Approximately 7 inches long Location of loss : Aeromexico flight #345 5:50 pm seat…
Information Last Updated On :
If you have lost one or several item(s), you will find information on how to contact a lost and found property service on this page. Contact information following the loss of an item
Name : Aeroméxico Lost and Found 
Address : Aeroméxico Baggage Services
Terminal 2, Aeropuerto Internacional Benito Juárez
Avenida Capitan Carlos León s/n
Colonia Peñón de los Baños
C.P. 15620 Ciudad de México 
Phone number : +52 55 5133 4000 
Opening hours : 24/7 
Website : https://aeromexico.com/en-us/travel-information/baggage/lost-damaged-or-delayed-baggage
List of the main items found
- Lost Personal Items : Keys, ID, Passport, Wallet, Documents, Badge, Licence (...)
- Lost Electronics : Phone, Tablet, Device charger, Camera, Laptop, Headphones (...)
- Lost Accessories : Purse, Bag, Backpack, Sunglasses, Eyeglasses, Jewellery (...)
- Lost Clothing : Gloves, Cap, Hat, Scarf, Sweater, Coat, Vest (...)