Have you lost a personal item while travelling with Brussels Airlines ? Every day, items are left behind by passengers travelling with Brussels Airlines. Here’s what happens to lost items and how you can report your lost property.
Do airlines actually look for lost items ?
Yes. Brussels Airlines coordinates with airport services to assist in retrieving lost property.
What happens to lost property on a Brussels Airlines flight ?
Items left onboard are handed over to the Lost and Found office at the arrival airport, usually operated by airport authorities.
How to report a lost item onboard a Brussels Airlines flight ?
If you’ve lost an item during your trip with Brussels Airlines, our team is here to assist you.
Lost items while travelling with Brussels Airlines are submitted to different agencies based on where they were found. You can complete and send in the Lost Item Report Form on our platform so that our team can assist you in locating your lost item(s).
Brussels Airlines’ Lost Property office is located at:
Brussels Airport, Terminal A
Zaventem, Belgium
Available daily from 7:00 AM to 10:00 PM
Phone contact: +32 2 753 68 20
How long does Brussels Airlines keep found property ?
Retention periods are typically between 30 and 90 days.
Can you recover lost items from a Brussels Airlines flight ?
Yes, especially with swift and detailed reporting.
Airports served by Brussels Airlines Lost and Found services:
- Brussels Airport (BRU) — Main hub
- Frankfurt Airport (FRA)
- London Heathrow Airport (LHR)
- Paris Charles de Gaulle Airport (CDG)
- Geneva Airport (GVA)
Checklist to report your lost item efficiently:
- Date and time of flight
- Departure and arrival airports
- Seat number (if known)
- Complete description of the item (brand, model, color, etc.)
- Last moment or place you remember seeing it
If you have lost one or several item(s), you will find information on how to contact a lost and found property service on this page. Contact information following the loss of an item
Name : Brussels Airlines Customer Relations 
Address : Lost Property Brussels Airlines 
Phone number : +32 2 723 2323 
Opening hours : 24/7 
Website : https://www.brusselsairlines.com/bi/en/extra-services/baggage/problems-with-your-baggage
List of the main items found
- Lost Personal Items : Keys, ID, Passport, Wallet, Documents, Badge, Licence (...)
- Lost Electronics : Phone, Tablet, Device charger, Camera, Laptop, Headphones (...)
- Lost Accessories : Purse, Bag, Backpack, Sunglasses, Eyeglasses, Jewellery (...)
- Lost Clothing : Gloves, Cap, Hat, Scarf, Sweater, Coat, Vest (...)