Have you lost something on a Caribbean Airlines flight ? This page provides the contact details for Caribbean Airlines’ baggage services and guides you through the steps to report your loss and recover your item.
About Caribbean Airlines
Caribbean Airlines (BW) is the flag carrier of Trinidad and Tobago, founded in 2006 following the closure of BWIA West Indies Airways. The airline is headquartered at Piarco International Airport in Port of Spain and operates an extensive regional network across the Caribbean, serving destinations in Jamaica, Barbados, Grenada, Guyana, St Lucia, Antigua, and many other islands. Caribbean Airlines also operates international routes to North America, including New York, Miami, and Toronto, as well as to the UK.
As the primary carrier connecting the English-speaking Caribbean islands, Caribbean Airlines serves a broad mix of tourists, returning residents, business travellers, and passengers visiting family. Island-hopping routes and transatlantic services to New York and London create a significant volume of cabin belongings activity, with personal items, electronics, and travel documents occasionally left on board.
What to Do If You’ve Lost Something with Caribbean Airlines
Contact Caribbean Airlines Baggage Services as soon as you notice the loss. Provide your flight number, travel date, seat number, and a clear description of the item. The team is available daily and can coordinate with staff across the Caribbean and at international stations.
You can also submit a report through our platform, so that our team can contact and follow up with the lost property office(s) on your behalf.
Items Lost on Board vs. at the Airport
Items left in the Caribbean Airlines aircraft cabin should be reported to the airline directly. Items lost in the terminal at Piarco International Airport or at any other Caribbean or North American airport should be reported to that airport’s own lost property service. Caribbean Airlines’ team can help identify which office to contact based on your specific itinerary.
Tips to Efficiently Report a Lost Item
- Report the loss as soon as possible, especially if connecting between Caribbean islands where aircraft turnarounds are fast
- Have your flight number, seat, and booking reference ready when you contact the baggage team
- Describe the item clearly, including brand, colour, model, and any personalisation
- For items that may have been left at a Caribbean transit airport, ask Caribbean Airlines to check both the aircraft and the transit terminal
- For travel documents such as passports, also notify the local police and your country’s consulate
Contact Caribbean Airlines Baggage Services
Caribbean Airlines Baggage Services
Address : Iere House
Golden Grove Road Piarco
Trinidad, West Indies
Opening hours : Monday to Sunday 8:00 AM to 10:00 PM
Can You Recover Your Item After Your Flight ?
Caribbean Airlines’ baggage services are available daily. Even if you have already returned to North America or Europe, filing a report promptly is the best step. The team will coordinate with handling staff at the relevant island or international station to locate the item.
Information Last Updated On :
If you have lost one or several item(s), you will find information on how to contact a lost and found property service on this page. Contact information following the loss of an item
Name : Caribbean Airlines Baggage Services 
Address : Iere HouseGolden Grove Road PiarcoTrinidad, West Indies 
Phone number : + 1 868 625 7200 
Opening hours : Monday – Sunday from 08:00 to 22:00 
Website : https://www.caribbean-airlines.com/plan-travel/travel-tools/contact-us
List of the main items found
- Lost Personal Items : Keys, ID, Passport, Wallet, Documents, Badge, Licence (...)
- Lost Electronics : Phone, Tablet, Device charger, Camera, Laptop, Headphones (...)
- Lost Accessories : Purse, Bag, Backpack, Sunglasses, Eyeglasses, Jewellery (...)
- Lost Clothing : Gloves, Cap, Hat, Scarf, Sweater, Coat, Vest (...)