Lost and Found Ethiopian Airlines


Have you misplaced your personal item(s) with Ethiopian Airlines ? Each day, thousands of items are lost by travelers during one of the many flights run by Ethiopian Airlines.

About Ethiopian Airlines

Ethiopian Airlines is Africa’s largest and most successful airline, founded in 1945. Headquartered in Addis Ababa, Ethiopia, the airline operates its main hub at Addis Ababa Bole International Airport (ADD), connecting passengers to over 125 destinations across Africa, Europe, Asia, the Middle East, and the Americas.

As a member of the Star Alliance, Ethiopian Airlines operates one of Africa’s most modern and youngest fleets, including Boeing 787 Dreamliners, Airbus A350s, and Boeing 777s for long-haul routes. The airline offers multiple cabin classes including Economy, Cloud Nine (Business Class), and on select routes, a premium First Class product. Ethiopian Airlines is wholly owned by the Ethiopian government and has built a reputation as a Pan-African carrier connecting the continent to the world.

The airline is recognized for its distinctive green, yellow, and red livery reflecting Ethiopia’s national colors and operates the ShebaMiles frequent flyer program. Ethiopian Airlines has earned numerous industry awards for its service quality, operational excellence, and role as Africa’s leading aviation group. The carrier has positioned Addis Ababa as a major continental hub, offering convenient connections for travelers between Africa, Europe, Asia, and the Americas.

How to report lost item on a Ethiopian Airlines flight ?
If you’ve lost your item(s) during your flight, you’ll find information to help you report your loss on this page.

Depending on where they were found, items that are forgotten whilst travelling with Ethiopian Airlines are directed to various agencies depending on their location of discovery. On this page you’ll find helpful information so you can contact Ethiopian Airlines and enquire about your lost item(s). You can also fill out and submit our Lost & Found Reporting Form on this platform. So our team can assist you in locating your lost item(s).

Report a lost item in an Ethiopian Airlines flight on our platform

What happens to lost property on a Ethiopian Airlines plane?
Lost property found on a Ethiopian Airlines plane is typically collected by the cabin crew and handed over to the airline’s lost and found department. Items are logged and stored at the destination airport or the airline’s central lost and found facility. Unclaimed items may eventually be donated, discarded, or auctioned off after a certain period.

Do airlines actually look for lost items?

Yes, airlines do make efforts to locate and return lost items. Passengers can report their lost items to the airline’s lost and found department, and the airline staff will check their inventory of found items and attempt to match them with the descriptions provided by passengers.

Are airlines responsible for lost items?

Airlines generally have policies stating they are not liable for lost, stolen, or damaged personal items unless the loss is due to the airline’s negligence. Passengers are encouraged to keep valuable items with them in their carry-on baggage and to report any missing items as soon as possible.

Can you recover lost items from an airplane?

Yes, it is possible to recover lost items from an airplane. Passengers should contact the airline’s lost and found department as soon as they realize an item is missing. Providing detailed information about the lost item and the flight details can help in the recovery process. Many airlines also have online forms to report lost items.

How long does Ethiopian Airlines keep found property?
The duration that airlines keep found items varies. Generally, items are held for 30 days to several months. Unclaimed items may be donated, discarded, or auctioned. Check the specific airline’s policy for exact details.

Ethiopian Airlines flight Lost & Found Contact Information

The Ethiopian Airlines Lost Property center is located at :

Bole International Airport
Addis Ababa, Ethiopia

The Lost Property center is open for enquiries 24/7
You can contact the airline by calling this number : +251 11 665 6666

Recent lost items Reported with Ethiopian Airlines

Information Last Updated On :

Lost Property Ethiopian Airlines
lost items If you have lost one or several item(s), you will find information on how to contact a lost and found property service on this page.
 

Contact information following the loss of an item

info lost and found Name : Ethiopian Airlines Customer Support
adress lost and found Address : Bole International Airport
Addis Ababa, Ethiopia
phone number lost and found Phone number : +251 11 665 6666
opening hours lost property Opening hours : 24/7
website adress lost and found Website : https://www.ethiopianairlines.com/aa/information/baggage-information/delayed-lost-or-damaged-baggage

List of the main items found

  • Lost Personal Items : Keys, ID, Passport, Wallet, Documents, Badge, Licence (...)
  • Lost Electronics : Phone, Tablet, Device charger, Camera, Laptop, Headphones (...)
  • Lost Accessories : Purse, Bag, Backpack, Sunglasses, Eyeglasses, Jewellery (...)
  • Lost Clothing : Gloves, Cap, Hat, Scarf, Sweater, Coat, Vest (...)

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