Have you lost something on a Fiji Airways flight ? Find out how to report a lost item with Fiji’s national carrier.
About Fiji Airways
Fiji Airways is the flag carrier airline of Fiji, founded in 1951 and headquartered in Nadi. Operating from its main hub at Nadi International Airport, the airline connects Fiji to destinations across the Pacific, Australia, New Zealand, Asia, and North America. With a fleet of Airbus A330 and Boeing 737 aircraft featuring distinctive tropical livery, Fiji Airways serves as the primary airline for travelers visiting Fiji’s islands and provides essential connectivity for Pacific island nations.
How to report a lost item onboard a Fiji Airways flight ?
If you’ve lost your item(s) during your journey with Fiji Airways, our team is here to assist you.
Lost items while travelling with Fiji Airways are submitted to different agencies based on where they were found. You can find helpful information on this page to contact Fiji Airways about lost items on one of their flights. You can also complete and send in the Lost Item Report Form on our platform so that our team can assist you in locating your lost item(s).
What happens to lost property on a Fiji Airways flight ?
Items forgotten onboard are collected by cabin crew and cleaning staff during post-flight checks and handed over to Fiji Airways Baggage Services at Nadi International Airport or other destination airports. The airline’s Pacific island hospitality culture typically means careful attention to passengers’ belongings, and items are handled with care.
Do airlines actually look for lost items ?
Yes. Fiji Airways maintains Baggage Services that handle lost property found onboard aircraft. The airline coordinates with airport staff at destinations across its Pacific, Australian, and international network to catalog and store found items. Fiji’s culture of community and helpfulness often results in good faith efforts to return items.
Are airlines responsible for lost items ?
Fiji Airways is responsible for items left onboard their aircraft, but not for items lost in airport terminal areas. If you’ve left something on the plane, report it to Fiji Airways Baggage Services immediately. For items lost at Nadi International Airport or other airports outside the aircraft, contact that specific airport’s Lost and Found service.
Can you recover lost items from an airplane ?
Yes. Providing detailed information such as the flight number, date of travel, seat location, and thorough item description significantly improves your chances. Include your booking reference and any unique identifying features of the item. Many Fiji Airways flights route through Nadi, so items often end up at one central location.
Fiji Airways Baggage Services
Address : Nadi International Airport, Nadi, Fiji
The Baggage Services operate 24/7, allowing you to report lost items at any time.
For items lost on flights, contact Fiji Airways as soon as you realize the loss. Items are typically held at the destination airport where your flight landed, though many are processed through Nadi International Airport.
How long does Fiji Airways keep found property ?
Typically, items are held for 30 to 90 days depending on the type of item and airport policy. Nadi International Airport has Lost and Found facilities for processing items. High-value items like electronics, jewelry, and important documents are generally retained for the full period.
Most Commonly Lost Items on Fiji Airways Flights
Passengers most frequently lose the following items onboard :
- Mobile phones and tablets
- Cameras and photography equipment
- Snorkeling gear and water activity accessories
- Sunglasses and prescription glasses
- Passports and travel documents
- Headphones and chargers
- Books and e-readers
- Beach clothing and resort wear
- Duty-free shopping bags
- Medication and personal care items
- Diving certification cards
- Travel pillows and comfort items
Tips to Prevent Losing Items on Your Fiji Airways Flight
To minimize the risk of leaving items behind :
- Do a final seat check before disembarking – check seat pockets, under seats, overhead bins
- Keep valuables in one designated bag compartment
- Set a phone reminder to check your area before landing
- Track water activity gear carefully – snorkels, goggles, reef shoes are commonly forgotten
- Count duty-free shopping bags before deplaning
- Check seat-back pockets thoroughly
- Long-haul Pacific flights mean more time to spread out – be systematic
Statistics show that leisure travelers on island vacations lose items at higher rates due to relaxation and carrying more personal items. Extra care on vacation flights prevents loss.
What to do if you’ve left something on a plane ?
If you realize you’ve left something on your Fiji Airways flight :
Immediate Actions :
- Contact Fiji Airways Baggage Services immediately (24/7 availability)
- If still at Nadi or another airport, visit Fiji Airways desk before leaving
- Provide booking reference, flight number, date, and seat number
- Give detailed item description
- Get a reference number for tracking
Follow-Up Steps :
- Call back daily for the first few days
- Many items process through Nadi International Airport
- Items at Australian or international destinations may take longer
- Keep boarding pass and booking confirmation
- Consider time zone differences when calling Fiji
Claiming Your Lost Property
If your item is found, you will be contacted with instructions. Items are held at the destination airport where found or at Nadi International Airport. You may collect in person or arrange courier delivery. Bring valid photo ID and reference number.
International shipping from Fiji can be expensive and may take time. Pacific Mail or international couriers available but costs vary. Consider if you’re returning to Fiji or transiting through and could collect then. For Australian or New Zealand residents, delivery within those countries is more straightforward.
Lost Luggage or Item Left on the Plane ?
For different types of losses :
- Checked Baggage Issues – Report immediately to Fiji Airways baggage desk at arrival airport
- Items Lost at Nadi Airport – Contact Nadi International Airport Lost and Found
- Items Left on Aircraft – Contact Fiji Airways Baggage Services 24/7
- Resort Items – Items left at resorts should be reported to the resort, not the airline
Fiji Airways’ island hospitality culture and 24/7 baggage services typically provide helpful support for recovering lost items, though international shipping logistics can be complex from Pacific island locations.
If you have lost one or several item(s), you will find information on how to contact a lost and found property service on this page. Contact information following the loss of an item
Name : Fiji Airways Baggage Services 
Address : Nadi International Airport
Nadi
Fiji 
Phone number : +679 672 0888 
Opening hours : 24/7 
Website : https://www.fijiairways.com/en-fj/special-assistance/baggage-assistance
List of the main items found
- Lost Personal Items : Keys, ID, Passport, Wallet, Documents, Badge, Licence (...)
- Lost Electronics : Phone, Tablet, Device charger, Camera, Laptop, Headphones (...)
- Lost Accessories : Purse, Bag, Backpack, Sunglasses, Eyeglasses, Jewellery (...)
- Lost Clothing : Gloves, Cap, Hat, Scarf, Sweater, Coat, Vest (...)