Have you lost a personal item while travelling with Hainan Airlines ? Every day, items are left behind by passengers travelling with Hainan Airlines. Here’s what happens to lost items and how you can report your lost property.
What happens to lost property on a Hainan Airlines flight ?
Forgotten items are handed over to Lost and Found services at destination airports.
Can you recover lost items from a Hainan Airlines flight ?
Yes, especially if reported promptly with accurate details.
How long does Hainan Airlines keep found property ?
Items are usually stored for up to 90 days.
Airports served by Hainan Airlines Lost and Found services:
- Haikou Meilan International Airport (HAK) — Main hub
- Beijing Capital International Airport (PEK)
- Shenzhen Bao’an International Airport (SZX)
- Xi’an Xianyang International Airport (XIY)
- Chongqing Jiangbei International Airport (CKG)
Handling high-value or sensitive items:
For lost phones, passports or wallets, provide all identifying details like phone case color, document number or card brand to ensure faster retrieval.
How to report a lost item onboard a Hainan Airlines flight ?
If you’ve lost an item during your trip with Hainan Airlines, our team is here to assist you.
Lost items while travelling with Hainan Airlines are submitted to different agencies based on where they were found. You can complete and send in the Lost Item Report Form on our platform so that our team can assist you in locating your lost item(s).
The Hainan Airlines Lost Property service is based at:
Haikou Meilan International Airport
Haikou, China
Available at all times, day and night
Phone support: +86 898 6576 1100
If you have lost one or several item(s), you will find information on how to contact a lost and found property service on this page. Contact information following the loss of an item
Name : Hainan Airlines Lost and Found 
Address : Beijing Capital International Airport
Beijing
China 
Phone number : +86 898 950718 
Opening hours : 24/7 
Website : https://www.hainanairlines.com/US/US/CTUS
List of the main items found
- Lost Personal Items : Keys, ID, Passport, Wallet, Documents, Badge, Licence (...)
- Lost Electronics : Phone, Tablet, Device charger, Camera, Laptop, Headphones (...)
- Lost Accessories : Purse, Bag, Backpack, Sunglasses, Eyeglasses, Jewellery (...)
- Lost Clothing : Gloves, Cap, Hat, Scarf, Sweater, Coat, Vest (...)