Lost and Found JetSmart

Have you lost something on a JetSmart flight ? Find out how to report a lost item with South America’s leading ultra-low-cost carrier.

About JetSmart

JetSmart is a major South American ultra-low-cost airline founded in 2017 and headquartered in Santiago, Chile. The airline operates an extensive network across Chile, Argentina, Peru, Colombia, Brazil, and Uruguay, with main operational bases in Santiago and Buenos Aires. Operating a modern fleet of Airbus A320 family aircraft, JetSmart has rapidly expanded to become one of South America’s most prominent budget carriers, carrying millions of passengers annually with its distinctive orange livery and competitive fares.

How to report a lost item onboard a JetSmart flight ?

If you’ve lost your item(s) during your journey with JetSmart, our team is here to assist you.

Lost items while travelling with JetSmart are submitted to different agencies based on where they were found. You can find helpful information on this page to contact JetSmart Airlines about lost items on one of their flights. You can also complete and send in the Lost Item Report Form on our platform so that our team can assist you in locating your lost item(s).

What happens to lost property on a JetSmart flight ?

Items forgotten onboard are collected by cabin crew during post-flight checks and handed over to JetSmart’s Customer Support and Baggage services. Given JetSmart’s quick turnaround times typical of low-cost carriers, items must be found quickly or they may continue with the aircraft to its next destination across South America’s extensive route network.

Do airlines actually look for lost items ?

Yes. JetSmart maintains Customer Support and Baggage services that handle lost property found onboard aircraft. The airline coordinates with airport staff at various destinations across South America to catalog and store found items. However, with JetSmart’s operations spanning multiple countries with different regulations and procedures, recovery processes can vary by location.

Are airlines responsible for lost items ?

JetSmart is responsible for items left onboard their aircraft, but not for items lost in airport terminal areas. If you’ve left something on the plane, report it to JetSmart’s Customer Support immediately. For items lost at the airport outside the aircraft, contact that specific airport’s Lost and Found service. Given JetSmart’s rapid aircraft turnaround times, reporting losses quickly is essential.

Can you recover lost items from an airplane ?

Yes. Providing detailed information such as the flight number, date of travel, seat location, and thorough item description significantly improves your chances. Include your booking reference and any unique identifying features of the item. Because JetSmart aircraft operate multiple flights daily across different countries, specifying your exact flight and destination is crucial.

JetSmart Customer Support / Baggage

Address : Avenida del Valle Sur 650, Oficina 61, Huechuraba, Santiago, Chile

Customer Support operates Monday to Friday: 9:00 AM to 5:00 PM (Chilean time).

For items lost on flights, contact JetSmart as soon as you realize the loss. Items are typically held at the destination airport where your flight landed. Note the limited weekday business hours when planning to report.

How long does JetSmart keep found property ?

Typically, items are held for 30 to 90 days depending on the type of item, specific airport policy, and country regulations. Retention periods may vary across JetSmart’s South American network as different countries have different requirements. High-value items and travel documents are generally retained longer.

Most Commonly Lost Items on JetSmart Flights

Passengers most frequently lose the following items onboard :

• Mobile phones and chargers
• Headphones and earbuds
• Wallets and travel documents
• Books and magazines
• Jackets and sweaters
• Sunglasses and prescription glasses
• Water bottles and snack containers
• Carry-on item contents (since JetSmart charges for larger bags)
• Children’s items on family trips
• Medication and personal care items

Tips to Prevent Losing Items on Your JetSmart Flight

To minimize the risk of leaving items behind :

General Prevention :

• Do a final seat check before disembarking – look in seat pockets, under seats, overhead bins
• Keep valuables in one designated pocket or bag compartment
• Set a phone reminder to check your seat area before landing
• Don’t place small items loose in seat pockets
• JetSmart’s unbundled model means tracking your limited carry-on items carefully

International Considerations :

• Cross-border flights mean items may end up in different countries
• Language barriers may exist depending on destination
• Keep booking confirmation and flight details in Spanish if possible
• Different airport capabilities across South America

Statistics show that most items are left behind during the rush to disembark. Taking an extra 30 seconds for a final check can save significant time and stress later.

What to do if you’ve left something on a plane ?

If you realize you’ve left something on your JetSmart flight :

Immediate Actions :

1. Contact JetSmart Customer Support during business hours (Mon-Fri 9 AM-5 PM Chilean time)
2. If still at the airport, visit JetSmart’s customer service desk immediately
3. Provide booking reference, flight number, date, and seat number
4. Give detailed description of the item
5. Get a reference number for your report

Follow-Up Steps :

1. Call back during business hours if you haven’t heard within a few days
2. Items are held at the destination airport, not departure airport
3. Be clear about which country and airport you’re inquiring about
4. Keep your boarding pass as proof of travel
5. Be patient – cross-border processing takes time

Claiming Your Lost Property

If your item is found, you will be contacted with instructions on how to retrieve it. Items are held at the destination airport. You may need to collect in person or arrange courier delivery. Bring valid photo ID and your reference number. Be prepared to describe the item in detail to verify ownership.

International shipping across South American countries can be complex and expensive. Weigh item value against shipping costs and customs procedures. Consider if you have friends or family in that country who could collect on your behalf.

Lost Luggage or Item Left on the Plane ?

For different types of losses :

• Checked Baggage Issues – Report immediately to JetSmart’s baggage desk at your arrival airport
• Items Lost in Terminal – Contact the airport’s Lost and Found service
• Items Left on Aircraft – Contact JetSmart Customer Support during business hours
• Cross-Border Issues – Specify which country the item is in; international recovery is complex

JetSmart’s ultra-low-cost model and multi-country operations mean persistence and clear communication are essential when reporting and following up on lost items.

If you have lost one or several item(s), you will find information on how to contact a lost and found property service on this page.
 

Contact information following the loss of an item

Name : JetSMART Customer Support / Baggage
Address : Avenida del Valle Sur 650
Oficina 61
Huechuraba
Santiago
Chile
Phone number : +56 600 600 1311
Opening hours : Monday to Friday : 9:00 AM - 5:00 PM
Website : https://jetsmart.com

List of the main items found

• Lost Personal Items : Keys, ID, Passport, Wallet, Documents, Badge, Licence (...)
• Lost Electronics : Phone, Tablet, Device charger, Camera, Laptop, Headphones (...)
• Lost Accessories : Purse, Bag, Backpack, Sunglasses, Eyeglasses, Jewellery (...)
• Lost Clothing : Gloves, Cap, Hat, Scarf, Sweater, Coat, Vest (...)

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