Have you lost something on a Lothian Bus ? Find out how to report a lost item and what to expect from the Edinburgh bus lost property service.
About Lothian Buses
Lothian Buses is the main bus operator in Edinburgh and the Lothians, providing frequent services across the city and into surrounding areas. As a publicly owned company, Lothian Buses operates the majority of Edinburgh’s daytime bus routes, including the Airlink 100 express service to Edinburgh Airport. The network covers central Edinburgh, the suburbs, and connections to East Lothian and Midlothian, carrying around 100 million passengers a year.
Edinburgh is one of the most visited cities in the UK, attracting millions of tourists annually, particularly during the Edinburgh Festival in August. The high volume of passengers including visitors unfamiliar with the city means that items are regularly left on Lothian Buses services. The lost property process has some specific features that passengers should be aware of before visiting in person.
What Should You Do If You’ve Lost Something on a Lothian Bus ?
If you realise immediately that you’ve left something on the bus, you can try to contact Lothian Buses by phone to alert them to the specific service. However, you should be aware that the lost property system works by appointment and there may be a fee to collect items.
Lothian Buses keeps lost property for up to four weeks only a shorter period than some other operators. Report as soon as possible to avoid the item being disposed of.
How to Report a Lost Item with Lothian Buses
Contact the Lothian Buses lost property team to report your item and arrange an appointment. Provide your journey details the route number, direction, date, and approximate time along with a full description of the item. Note that the lost property department works by appointment only, so do not arrive without calling ahead.
You can also complete and send in the Lost Item Report Form on our platform so that our team can assist you in reporting your lost item(s).
Important Information About Lothian Buses Lost Property
- Lost property is available by appointment only, so you should call before visiting
- There may be a charge to collect your item(s)
- Items are kept for a maximum of four weeks
- After four weeks, unclaimed items are disposed of
Tips to Efficiently Report a Lost Item
- Note the route number, direction, and approximate time of your journey
- Describe the item clearly including colour, brand, and size
- Call the lost property team promptly the four-week retention period is short
- Book an appointment before visiting walk-ins may not be accepted
- Include your contact details so the team can confirm whether your item has been found
Contact the Lothian Buses Lost Property Office
Lothian Buses Lost Property
Address : Shandwick Place TravelHub
49 Shandwick Pl
Edinburgh
Opening hours : Monday to Friday: 10:00 AM to 5:00 PM | Saturday: 10:00 AM to 2:00 PM
Visits are by appointment only. Call ahead to confirm your item has been found before travelling to the office. A collection fee may apply.
Can You Recover Your Item After Leaving Edinburgh ?
Yes, but act quickly. Items are only held for four weeks, so if you are a visitor who has returned home, contact the team as soon as possible. Discuss whether collection by a local contact or postal forwarding is possible, though this will depend on the item and Lothian Buses’ current policy. A phone call is more reliable than email or online contact for time-sensitive situations.
Recent Items Lost in Lothian buses
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iPhone 16 in Edinburgh Lothian bus (UK)
Description of lost item(s) : apple iphone 16. in clear rigid case with screen protctor on front. phone numbe3r is 0780*****679 Location of loss : ON LOTHIAN BUS SERVICE 11 TO HYVOTE…
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Brown Wallet Forgotten On Route 34 Bus In Edinburgh (UK)
Description of lost item(s) : On the 12/06/24 at 5:45am I dropped off a route 34 bus at Victoria Quay and forgot on the bus, a brown wallet containing SNP Membership Card,…
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Google pixel 2, (slim black smartphone)
Description of lost item(s) : Slim black google pixel 2 smartphone, screensaver is a pic of the beach. Has finger print area on back Location of loss : On Lothian bus Date…
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Lost Bag on Bus which contains BRP card, driving license and other valuable items
Description of lost item(s): Please Help!! My Name is Ga**** L** Kum****, I forgot my Backpack (laptop Bag) in a Bus (Service Number 3) on 28th September 2022 (Wednesday). I left the…
Information Last Updated On :
If you have lost one or several item(s), you will find information on how to contact a lost and found property service on this page. Contact information following the loss of an item
Name : Lothian Buses Lost Property 
Address : Shandwick Place TravelHub49 Shandwick Pl
Edinburgh
Phone number : +44 1246 272846 
Opening hours : Monday to Friday 10:00 - 17:00, Saturday 10:00 - 14:00 
Website : https://www.lothianbuses.com/news/2022/05/lost-property-to-move-to-shandwick-place/
List of the main items found
- Lost Personal Items : Keys, ID, Passport, Wallet, Documents, Badge, Licence (...)
- Lost Electronics : Phone, Tablet, Device charger, Camera, Laptop, Headphones (...)
- Lost Accessories : Purse, Bag, Backpack, Sunglasses, Eyeglasses, Jewellery (...)
- Lost Clothing : Gloves, Cap, Hat, Scarf, Sweater, Coat, Vest (...)